Villas With Hot Tubs In Lossiemouth

Reviews

What our customers say about their holidays

• Louise - Verified booking

  On arrival we have to say we didnt feel welcomed to the property at all.

  Firstly,there was wet towels still in the washing from previous guests which I had to hang up to dry ( tried the dryer 3 times on 60minutes but still soaking wet!). This was not a good start. We found half eaten food in the freezer (ice cream and chips). It was told to us in the instruction manual that we were given dishwasher tablets,tea,coffee etc to start us off,this was non existent. We also read in the manual about previous complaints,the owners clearly dont seem to take constructive criticism very well. The property could have been cleaner as we found food fragments on the kitchen cupboards and dishwasher,hair in the shower, marks and dust all over the tv. The quality of the beds were not good as they were very uncomfortable. In the master bedroom,it wasn't a double bed,it was two singles pushed together which caused an issue. We swapped with our daughters to suit us all better but was disappointed. General factilies were good (apart from the dryer) with the house being very well equipped. Garden was lovely and we really enjoyed the hot tub after having busy days out. Location was also gorgeous and it was perfect being so close to beaches,shops etc. Overall good but lots of room for improvement. Definitely needs a bit more cleaning and care taken and perhaps something to welcome guests on arrival.

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• William - Verified booking

  We are return bookers of Strathnaver the last time being September three years ago.

  We found the house totally unchanged. The House is in real need of refurbishment. Examples such as Bedding and Duvets and glassware need replacement. Obvious fabric Maintenance is required of things like Doors, the Front Door jamming, Balcony doors stuck, also the En-suite Shower glass door jamming closed which is not safe. Vertical Blinds in the Large front bathroom even had blades missing with poor function so no privacy. We had low log supplies inside and nothing available outside on arrival so had to call housekeeper for delivery, it was minus 5C outside, house was cool, so we used electric heaters. Asked to wash towels on departure in the House Guide book and strip beds used but no wash tablets left. Lack of basic cleaning materials. High occupancy of up to 8 people is very obviously taking its toll of wear on the basic facilities of this house. Regardless of this we love Strathnaver it has a very unique homely feel and yes we would rebook in the future. An honest review from regular Home renters.

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• Alexander - Verified booking

  The house is big and nice, located in a good area.

  The address takes you to a different street on sat nav so do not panic it’s further up the main road and you will see it. A lot of the amenities listed did not work, the WiFi was barely ever working or strong enough to use, the jets in the jacuzzi bath didn’t work and the front of the bath was hanging off. The ice and water machine didn’t work. The TV wouldn’t let you use any of the apps (probably because of the WiFi so not a big issue) and the remote was very temperamental. Beds were pretty uncomfortable in general. Overall however you do have a lovely home and the location is excellent. Before arriving I had emailed multiple times through VRBO and never received any replies. I contacted Sykes but never managed to get through to anyone on calls or emails. Thank you for letting out your house, I read in your welcome pack that you only wanted complaints that are constructive so I do hope this is helpful. Thank you again

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• Janice - Verified booking

  Lovely house with a large garden.

  Plenty of room for our family to enjoy our holiday. The hot tub was lovely and we all enjoyed using it. House is comfortable and well equipped. It is in a beautiful area with lovely beaches and plenty to see and do. We had a few issues. Two of the mattresses were uncomfortable due to feeling the springs but the memory foam ones were all very comfortable.The whirlpool bath jets kept putting out black dirty water. One of the patio doors did not lock. The water and ice maker on fridge did not work. The wifi was slow and kept dipping in and out. Sorry to be negative but feel it is important to be honest when reviewing. The owner did contact us by phone and the door lock was fixed. He informed us that the fridge problem would be repaired and the plumber would look at the bath but that would be after our holiday ended. Overall these issues did not spoil our holiday, they just caused a bit of disappointment.

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• Rosemary - Verified booking

  Me, my husband and 2 children spent 2 weeks here in July.

  I have some family in Forres and have been coming to the area about every other year for the last 32 years. We have stayed in many properties and this was our personal favorite. The location is fantastic with beautiful beaches, forests, walks, and shopping needs all almost on the doorstep. There are also multiple golf courses around, all friendly and welcoming. The garden itself is lovely and relaxing with a hot tub which was a real bonus. We spent many hours in the garden playing badminton, reading and/or relaxing with coffee or a glass of wine. The house itself we loved. It is spacious, light, airy and extremely well appointed and equipped with everything. We cooked one or two meals there most days and our local family joined us for dinner and there was plenty of room to cook and sit down together. All in all, we had a wonderful and memorable time as a family and will definitely be returning.

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