Villas With Hot Tubs In Sandown

Reviews

What our customers say about their holidays

• Donna - Verified booking

  Sykes state “ 3 Exclusion of liability: Our obligations to you are limited to those in connection with the Booking Services and the Sykes Other Services.

  Accordingly, we accept no liability for any defects or unavailability of Rental Services, the Property or any other problems with your holiday. Your rights under these Booking Terms and the Rental Contract for issues with Rental Services, a Property or your holiday are only against the Owner (unless we have done something wrong in relation to the Booking Services or Sykes Other Services which caused that problem). Also, we accept no responsibility for the acts or omissions of third parties who provide Third Party Other Services to you when your contract is with the relevant third party and not ourselves. Would never have booked with this company had we known. Above is from part of the email received today following complaint. Booked Palm tree cottage on the Isle of Wight this summer and was meet with poor cleaning conditions , bins full up from previous occupants in a heat wave, clothes from previous, food in cupboards from previous. Dirty baking trays, stained cups, dog hair, cobwebs and dust everywhere and unusable bbq .As it was the summer holidays, we couldn’t find other accommodation and to come home early. It would have cost another £300 for the ferry. Called Sykes as soon as we got back and provided photos. Was originally told that owners would be contacted , hopefully resolved within a few days or they would take the matter further. Nearly two weeks later and all emails and messages were ignored. Finally got through today and spoke to an arrogant, rude and unprofessional agent who told me he would be happy to hear from my solicitor and Sykes are basically money grabbers. Don’t book the cottage or use this company.

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• Charles - Verified booking

  Property was lovely in a great location.

  The TV was a bit complicated to use but Ed very kindly came over and sorted it out for us. The hot tub was a bonus and very nice garden furniture which is not shown in any of the photographs. The only minor issue we had was the cleaning, bedding, etc was spotless but fridge and freezer had not been cleaned out and there was quite a bit of food from the previous occupant, we also found a plate of cooked chips in the microwave, a bit more attention to detail from the cleaner would be a recommendation. Overall though would thoroughly recommend this property.

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• Diane - Verified booking

  We have just returned from our stay at Palm Tree Cottage and reluctantly May I add.

  We had a wonderful weeks stay. The cottage is cosy, comfy and has everything you need. We had a problem with the TV but we phoned the owners and it was solved instantly and they were very friendly. If I say anything as a negative I would say just a few notes to let you know how some times work just a small thing but would help other than that nothing as perfect and we would love to return one day thank you

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• Senthil Kumar - Verified booking

  It's a lovely bungalow, quite place, walkable distance to beach.

  We family with 3 kids enjoyed while staying here, kitchen and laundry is well equipped. Host was very kind and response quickly. Few negative like cleanliness of the hot tub and pets hairs around the dinning area. Other than that this is lovely place to visit and stay for relax, we really love to return to this place some time, thank you.

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• Tracy - Verified booking

  This property is beautiful, we all loved the cottage.

  It was clean and tidy the hot tub was lovely, we used it a few times to help out achy bones after the walking we did. It's in a great location with easy access to the coastal path. The owner was great with her communication. I would definitely return to this property and I would 100% recommend this property to family and friends.

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