Lodges & Log Cabins in Mid Wales

Reviews

What our customers say about their holidays

• Kate - Verified booking

  A week before we were due to check in I received an email to say that check in was now 5pm and check out was 9:30am due to Covid-19 and them needing to clean.

  I replied to that email because I found that extremely unreasonable as you practically loose a day by only being able to check in at 5pm and indeed we did after getting stuck in traffic and only arriving at 19:45pm and I stressed this in my email and i don’t know about anyone else but the excuse of Covid for every single thing is starting to become quite annoying. Having said that we arrived with an open mind, it was 3 friends going for a quiet weekend. Upon arrival “reception” is a tiny cubicle with an envelope with your name on as everyone else who booked a lodge all with their envelopes and names on too. We entered the lodge and it’s nice, looks quite open from the outside but when your inside or in the hot tub you actually don’t see anything which is nice. Very quiet again nice and exactly what we wanted. No information on local amenities and your literally in the middle of nowhere so that would have been good. We used the cooker and couldn’t turn it off, no instructions, missing light and no signs on the cooker to know what was on,grill or oven so that wasn’t great. The fly’s are unreal, take fly spray because it’s like they appear from nowhere (fly spray should be provided) No home touches at all, no welcome pack, coffee, tea, even a touch of milk just to carry you through a few hours of your day. Hot tub is amazing however, your bringing water into the lodge which is a slip hazard no mop to wash it up? A list of everything you need to do before you leave: 1. Strip the beds 2. Clean and put away your dishes 3. Separate your rubbish and put it in big bins provided on the way out. 4. Open all windows before you leave. What exactly are you doing with the extra time you have to clean for Covid?? I myself had to rewash dishes that had been put away dirty by previous customers so you are checking for cleanliness? There was dust all over the wardrobe shelves that again we had to clean before placing our clothes on. There is a memo to say staff will come around to clean the hot tub so keep social distancing...there was not one staff member in sight and the hot tub never got cleaned and we know that because when planning to go in for second night there was leaves and all sorts floating. Although I enjoyed the peace and quiet and it was nice for what it was the little touches and actually seeing someone to communicate with would have made things a lot better and don’t use Covid as an excuse for your cleaning expectations when there is very little evidence you are living upto what you are saying you are doing.

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• Gayle - Verified booking

  Just got back from a stay at Barn Owl Lodge and it was amazing.

  Very, very clean, comfy and well laid out. Comfortable beds and lots of space and enough storage and we take alot of things! A few niggles with WIFI connection mainly to the tv. It worked alot of the time with the laptop which was most important to us and especially our 16year old son..lol.. we could not get a signal on the tv long enough to be able to use Netflix etc. To be honest it wasn't something we needed so was not really a problem. The team tried their best to sort it and were very helpful and very apologetic. It was not their fault at all. They told us that the internet had just been improved there and it was obviously just a blip :) just one of those things which will be sorted. Obviously too the weather can play havoc with these things too.. We left before it could be looked at but to be honest we spent most of our days out before getting back in the evening and going in the hot tub. We were so shattered and so were our 2 dogs. The hot tub was a welcome treat and we used it alot. The garden around the lodge and the patio area was absolutely lovely and quite private and ideal for relaxing for us and our dogs. Beautifully planted with lovely shrubs and well kept grass and driveway..Very sunny and south facing, beautiful. There was no parasol but the team again were amazing and although could not get us a parasol at short notice they gave us a large gazebo for the second patio table which made the world of difference to us. I have to say that I feel that nothing was too much trouble for them and customer service was superb!! The maintenance man was constantly working and tidying up around the site, seemed like everyday and he was very polite. Very laid back site. Good for dogs, lots of little walks and paths on site with dog bins and water for them. We liked the wooded area on site too. We walked around it quite a few times and a lovely bonus for the dogs to sniff (and roll in things.. lol) and somewhere shady but it could do with a bit of fixing especially the two little bridges, usable but quite wobbly and clearing of a few of the paths. Am sure this is a work in progress and it did not deter us from using it at all. Bottom field was a lovely place to walk and sit.. I would recommend the lodges on Oakfield to anyone visiting Rhayadar and we would definately love to stay there again if we are in the area. It is a perfect home from home to return to after being out enjoying the area or for just for spending time.. Thank you for a fantastic holiday

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• Maressa - Verified booking

  The lodge is in an amazing peaceful location, the views are to die for and has lots of different wonderful locations near by to keep you entertained.

  The lodge on arrival was clean but could do with a freshen up, some of the drawer doors fall off when you go to open them, the hand towel and toilet roll holder were wobbly, and the beds are the noisiest uncomfortable beds I’ve ever had the displeasure to sleep on we almost went home a night early (we only booked for 4 nights!) because we just didn’t want another horrendous nights sleep which is a shame because it really pulls the place down, everything creaked from the floorboards to the bed frames! There is a welcome pack on arrival which gives you all the instructions and it comes with pamphlets, take away menus and a book on what’s around in the area which was nice. The hot tub was cold on arrival which following the instructions left, it still wouldn’t get warm, because we’d not seen any members of staff checking in we were only given a telephone number to ring if any problems not wanting to call someone we’d not met, we ended up Googling how to get it to warm up to find out it was in rest mode! The hot tub had a floating chemical distributer in it however the lid wouldn’t screw on properly so kept falling off so all the tablets were getting exposed to the water. In the advert it says that there is a good connection but can be intermittent at times however it was the connection that was intermittent. It would be handy to have a mop to be able to clean up foot prints from the shower to the hot tub and vice versa. It would be nice to have facilities included such as a hair dryer given the nature of the lodge and complementary tea, coffee sachets so that if travelling from a long distance you can have a nice warm drink before getting any shopping/it being delivered. More toilet roll would have been nice as we had to go out and get more as we were only left what was on the holder and an extra roll which for four nights wasn’t enough. Luckily we booked this as a last minute deal so was on for cheaper than what it should have been, I wouldn’t pay full price to go back and unless the beds were changed we wouldn’t.

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• Katie - Verified booking

  The lodge was nice although a bit outdated.

  The key collection is in a small area of reception with no one there to greet you. We didn't see anyone the whole time. The lodge doors lock very strangely and the door wedges when you are trying to get in. The cooker does not work. We tried loads of different combinations and could only get the grill to work. Couldn't cook dinner at all. There are no small glasses so we had to have pint ones. There is no floor towel for the bathroom or for the hot tub so we had to put some down. The shower door doesn't close properly so floods the floor. When you open the windows flies come in everywhere so maybe a fly catcher would be nice. There is no welcome basket or anything which for a luxury lodge is a disappointment The double bed had massive springs coming out of it. There is NO noise limit at all. We had a hen party screaming and shouting until 3am and we had kids. Not kid friendly for that reason. There wasn't anyone to tell or anyone around the inspect. All the furniture is old and out dated and broken. There was also glass, a bottle with cigarette butts and cups outside... They didn't check or clean the outside at all. There was also dog poo on the grass. Overall for £400 was completely no worth it and we were very disappointed. Also the hot tub wasn't full enough or cleaned properly.

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• Graeme - Verified booking

  Tried to contact the number left as had issues with the TV.

  Rang and text on Saturday am and didn't get reply so resent message Sunday pm- still no reply. Had issue with hot tub Wednesday pm rang and text no reply so emailed and they came round a few hours later- we then made them aware of the issue with TV and was told girls would sort it in the morning. Was told had rang electrician re hot tub and they were waiting for him to come. Unable to use tub Wednesday evening. When got up Thursday morning tub was at 62 degrees, The girls came round - no electrician available till Friday. The tub was to be slightly emptied and filled with cold water so we could use Thursday and a thermometer was being left so we could check temperature- we went out and left them doing this and when we came back too much hot water had been let out so tub was freezing, they came back round and said they could could top up with hot water from boiler so we could use but by this time we had had enough so we declined. Lots of flies but nothing the owners could do about it-- fly spray and bombs left in lodges. Shelving in bathroom/ shower would be a good idea for shower gel/ shampoo.

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