Villas In Moray

Reviews

What our customers say about their holidays

• Dave - Verified booking

  We had to cut our 2 week holiday short by some 5 days due to the pain caused to both my wife and myself by the bed.

  When we arrived, we found the bed mattress to be so firm it was like lying on a concrete block! In all our years of using Sykes as a company which we relied on to provide us with a good holiday, we have never had anything like this before. No matter how hard you pressed, there was very little give on the mattress, and we were unable to rest comfortably without either of us being in pain as if we had slept on the floor. in fact, I have slept on floors in tents while camping right through to comfortable ‘posh’ hotel beds with no discomfort such as this caused. Due to the amount the holiday had cost us, along with the distance travelled to get there, we had pinned our hopes on this being an excellent break, so we endeavoured to stay as long as possible. Imagine my horror of finding my wife in tears on the Tuesday morning and being unable to move due to the pain, and with her being scared to try and sleep there any more, I decided it would be better to bring her home. When we first arrived, there was a terrible musty damp smell throughout and along with the musty smell, that others have also commented on in their reviews, in the kitchen we also found a mouse carcass along with a cardboard Rodent Trap/Bait Box for Mouse Poison Control by the boiler. I appreciate the wildlife problems that can happen and understand the problems therein, but to leave a carcass in the kitchen where food is prepared is certainly not in health and safety considerations or something your guests should experience. As you know, mouse droppings etc are enough for councils to close down establishments where food is prepared. The trap in the kitchen was very dirty and covered in grime as if it had been there for a very long time. This total experience has really soured our impression of the Sykes holiday experience we have enjoyed for many years. Sykes say that they have not had any complaints so if you have had any poor experience at this lodge I would advise you to complain so that things may improve for other visitors.

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• Richard - Verified booking

  We had a very helpful email from the owners the day before we arrived which was very informative and welcome.

  Although we had an enjoyable week at the Doocot and its proximity to to the beach is fantastic - there are some things that need to be addressed for the comfort of future visitors. With a weekly rental of £1k we would have expected a little more and doesn’t stand comparison with the more expensive property we stayed in the week before in the Cairngorms. More wine glasses required - there were 2 - one huge, 1 small. No tea pot. More small tables required in lounge - nowhere to put a mug/glass if using sofa in front of tv apart from on the floor. The TV needs to be properly connected so you can if you wish, watch mainstream tv easily - eg the Scotland v England game last week was inaccessible No visitor book. Presumably it is intended to plaster the wall around the fireplace? The fridge is too small, it will be difficult/impossible for many to access without getting on their hands and knees. It didn’t seem to us to keep things v cold - eg a bottle of wine had to go into the freezer. The property description needs to make it clear that there is no parking immediately by the property- this would be a significant problem for some; as would the very steep stairs. Both would be beyond some people

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• James - Verified booking

  There was no broadband on our arrival.

  I tried reporting the issue on the numbers given for Brodie castle and the duty manager but both went to voicemail. This was around 4pm. The Sunday morning there was a knock on the door and a groundskeeper said but had been contacted and would look at the fault. We heard nothing until Tuesday morning when we got a call to arrange a convenient time for someone to enter the cottage. I explained that we had had to travel home for my wife’s mum’s funeral on th Tuesday and wouldn’t be back until Wednesday evening so with only two days of our holiday left we didn’t want to be tied waiting for repairs. So no broadband all week. Also there were no kitchen towels provided or oven gloves. And no instructions for the heating, the sheets of paper left with information for the cottage said instructions were in a folder in the kitchen but there was no folder. In addition the garden was dug up, whilst we were made aware of this a couple of days before we arrived it was disappointing that we couldn’t sit outside as it’s a key aspect of what we enjoy. Overall it was a very disappointing experience (particularly since we originally booked south lodge).

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• Donald - Verified booking

  Cormack Lodge was very comfortable ( apart from dining chairs!

  ), generally well equipped and furnished to a good standard for a holiday let. Your listing includes a DVD player which isn’t there any more. This was raised with NTS staff at Brodie Castle but nobody got back to us on this. As TV reception is suspect due, I think, to a bad aerial connection, a DVD player is all the more relevant. Some other issues / facts that should be highlighted are: - - lack of any comprehensive information pack relevant to the property (e.g. location of shops or services, local recycling regime and bin collection, simple collated instructions for equipment in property, etc.) - WiFi doesn’t work in lounge so ‘smart’ features on TV don’t work, so no iPlayer or red-button available. - lighting is very dull for reading by, in what is already a fairly dark, shady cottage. - no oven gloves in kitchen and only one thin dish towel for a two-week stay. It should be noted in the listing that there is no mobile phone reception in the property on BT mobile or EE. This was an issue for me because of inability to receive one particularly important incoming call on a medical issue.

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• Catherine Louise King - Verified booking

  The property's well situated with great views.

  Decoration and finish of the property inside leaves alot to be desired, with flaking paint on walls as well as evidence of what looks like mould in the dining room, caused by dampness in wall. Bathroom upstairs decorated in a hurry. Shower screen leaks onto what looks like MDF boarding which has swollen. Heating perfectly adequate with lots of hot water. Blinds in dining room don't shut properly so lack of privacy in this part of the house otherwise pretty good. Good selection of books and game's etc. Sorry to see at least 7 dead millipedes around the accommodation including 2 in the game's drawer !! I would like to note that the interior staircase was difficult for myself as I have mobility problems, I'm pleased to say I managed alright taking extra care. The carpet in the bunk room was stained and has seen better days. Outside area was pretty good. I didn't intend to go in with a crical eye but it could be so much better if issues were addressed and it was given the finish it deserves.

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