New Year Breaks In The Lake District

Reviews

What our customers say about their holidays

• Janice - Verified booking

  We enjoyed our week at Pennington.

  The cottage is comfortable and ideal for 2 people. It's on 2 stories and the stairs go straight up into the bedroom (no door), which worried me a bit, imagining getting up in the dark and falling downstairs. It didn't cause any problem though and there are bedside lamps, just that I'm a worrier! We had a nice welcome pack including milk, jam & chutney. The fridge only has a small icebox so don't take frozen food with you! The location was great, literally yards from the ferry over to Bowness which runs every 20 minutes and takes less than 10 minutes to cross, though I expect this could get very busy during peak holiday season. It's £1 for foot passengers & £5 per car, each way. There was a little hut near the ferry where you could get ice cream, coffee etc. The Boathouse, Bowness is good for an informal meal, which is a 10 minute walk when you get off the ferry. Hawkshead is lovely. We visited the grammar school where William Wordsworth went, which was very interesting. You have to phone ahead and book. If you want to visit Hilltop where Beatrix Potter lived, you must book before you go or you won't get in. We didn't plan ahead unfortunately. We loved having a balcony and managed to sit out a couple of times, despite not having the best week for weather. There was a problem with the heating but we were able to operate it manually & it may be fixed now. One morning there was no hot water but it was ok later in the day. We would definitely go back, in fact if it had been available for the following week we would have extended our stay.

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• Elizabeth - Verified booking

  We have stayed in 2 cottages this year which were booked through 2 other holiday rental companies and were very pleased with the experiences.

  The information packs in these other properties had been condensed on to disposable photocopies-more Covid safe than files. The file in this property contained some information but no local info re doctors, hospitals, essential shops etc. I noticed some sticky patches on the ‘kitchen’ floor. When I wiped the patches, the wipe became quite dirty. I think the floor had not been adequately cleaned. Stain spots and maybe an orange juice stains were on the carpet. Having a very pale coloured carpet certainly showed up marks. On Monday 21st June, we reported that the toilet in the en-suite, was difficult to flush and although looked at promptly, it had not been fixed by the time we left. The heater in the bathroom didn’t work. It was not clear from the details given before the holiday, if towels were provided, so we had to pack a pile of our own towels. Lovely clean fluffy towels were provided. When we arrived at our previous holiday homes, we were delighted to receive a welcome pack. This included essentials e.g. milk, bread, eggs, tea, coffee and even wine and nibbles. There was nothing at this apartment. The following note is not a complaint but a suggestion. Bees have found a home in a metal vent on the back wall of the house and future guests ought to be made aware of this as they may be allergic to bee stings. Having said all this we must say the property is delightful, the garden lovely and the grounds special. We had a lovely holiday. Thank you

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• Jeff - Verified booking

  A previous reviewer likens the property to a comfortable pair of slippers.

  - We agree, .. but rather dated slippers perhaps ! - Comfortable, but needing update in areas. (Eg. - Wooden toilet seats stained and unacceptable, Mismatching gold/ chrome fittings, mould on shower curtain.. faded 1970’s ‘pampas’ coloured suite. Light coloured lounge carpet with spot stains. Dust/ dirt behind bedroom dressing table. Exhausted batteries in remote controls… Old ice in freezer and breadcrumbs in bread bin.) Storage heaters in bedroom turned off on arrival ( thanks for the fan heater !) Dishwasher intermittently working- but by the time we’d confirmed problem, ( and tried to contact local Ambleside numbers provided … ( which through go to Sykes cottages in Chester !! - (we booked with Heart of the lakes !! )) The guy in Chester tried hard to contact owner or caretaker to action repair.. but couldn’t get in touch with them ...Unacceptable ! Property definitely overpriced compared with equivalent premium operators nearby ( Langdale est. amongst others) Finally, the starter/welcome pack is pathetic. … indeed insulting! - We have had four other premium cottage breaks since April. This is by far the worst. .. and the lack of any basic cleaning materials is unprecedented. Any COVID excuse simply won’t wash ( no pun intended

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• Susan - Verified booking

  First impressions were good.

  The ground floor had a lovely view of the lake and fells. Short walk into Ambleside village and ferry. Nice spacious living space with open plan kitchen. Kitchen was well equipped with large oven and good size fridge freezer, plenty of crockery and utensils, dish washer and washer dryer. Bad points In the bedroom was a large cobweb. It covered the ceiling light and extended to the corners of the room. Paint work through out the property covered in dust. Large stain on the carpet in the hall, water stain mark on the hall ceiling. Black mould on the bathroom ceiling and around the window. Over head shower over bath. Bath quite high so would be a problem if you had mobility issues. Could hear noise from apartment above. Worse to come. On stripping the bed when leaving, found that the bottom sheet had old mildew stains on it. This property would be worth the money if spruced up in areas and more care taken with the cleaning.

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• Jude - Verified booking

  Wonderful place to stay for a couple and young baby, it had everything we needed and was in a lovely location.

  Generally the listing was very accurate, the only thing we hadn't realised was that there were stairs and the bedroom was upstairs. This wasn't a problem for us but we just weren't aware in advance. As far as I can tell from the information and images it wasn't clear that there are stairs. The property was suitable for a young baby but wouldn't be safe for a toddler unless a stair gate was provided. Another slight issue was that we brought our baby bath to use within the shower cubicle (as we knew there wasn't a bath) but the shower was slightly difficult to access due to the way the door opened. Again not a major issue for us as we managed but a more universally accessible shower could be better. Otherwise the accommodation was really lovely and ideal for what we wanted. Loved the local treats and milk provided too.

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