New Year Cottages in the Cotswolds

Reviews

What our customers say about their holidays

• Kate - Verified booking

  The inside of property was very clean and the kitchen was well equipped.

  Blockley is a beautiful village. However, there were a few issues with the cottage. On arrival the front garden had not been cleared of dog poo, but the owner was quick to sort this out when we raised it - but this should be checked before guests arrive. The dishwasher was broken for half of our stay, which was a shame (as we specifically choose places with dishwashers). There are some maintenance issues at the property and it generally needed a bit of TLC: e.g. loose sockets in the king bedroom, the shower in double room had poor power, very poor drainage and temperature control - the shower tray overtopped with water on one occasion. The toilet seat in the utility room needs fixing back on as it has come loose. Curtains don't shut in some of the rooms - and given how cold it was during our stay it would have been good to be able to close them to keep in more warmth. The gutters near the patio need cleaning out - water gushes over the top when it's raining. No comments on the twin bedroom as we didn't use it. Other things for guests to be aware of: the twin and double bathrooms have macerators which can be noisy. When you turn on the bathroom light (in the double room) it also turns on a main light in the bedroom. The property is located on a housing estate away from the older part of the village.

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• Beverly - Verified booking

  Perfect location right in the center of the Cotswolds- just what we were looking for in location.

  Adored the tiny hamlet of Hampnett and the church. The surrounding area is gorgeous. The cottage itself was very dusty, cobwebs everywhere, don't look to close at the bookshelves!! When we arrived no sheets on the beds and we had to sleep the first night on the mattress pads. We had issues with the electrical, wireless and TV. Blew a fuse in the kitchen one morning and no instructions so we had to search for the fuse box and finally found it to turn on the fuse. TV and Wifi were out most of the week. instructions were to reset the router however in a top shelf in the laundry room was a pile of cords and routers that were not clearly marked with instructions on what to reset. I also don't think anyone has dusted that shelf in years and it was disgusting when we tried to reset all the routers. That did not work and we called into the service line but they were no support. I would suggest that you clean up the router shelf and clearly label each box and ensure your housekeeping cleans before renting. Finally we had an issue with the electrical in the laundry. The power strip that the washer/dryer was plugged into went out when we were doing laundry. We had to unplug all the routers on that dirty top self to use that power strip to finish laundry.

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• Yen-ha - Verified booking

  The decor of the cottage is charming.

  Unfortunately, we experienced many issues that were slow to be resolved. The information binder contained incorrect information regarding the contact person. We were told to email Lorna for problems. She finally replied she hadn’t worked for the cottage for 2 years. The heater did not work for 2 frigid nights. We received logs but that only helped the living room stay warm. The oil heaters provided no heat. The toilet in the primary bedroom does not flush properly. A prior guest notified the owner of the problem as evidenced by her note left in the instruction binder. Yet, still not fixed. After the first day, the refrigerator stopped working and ice left in the freezer by prior guests leaked onto the floor. Although we were told to contact 24/7 person for assistance, which implied someone is on call to respond, this was not so. Person was slow to respond and address our issues. Because of that, we didn’t bother to report the refrigerator issue. The cottage itself is quite lovely and picturesque. Someone should have inspected the cottage prior to out arrival to ensure everything functioned properly.

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• Christine - Verified booking

  The cottage itself is very nice and in a lovely setting.

  It is spacious with good sized rooms and very well equipped with crockery, cutlery etc. However it is well worn, especially the carpeting on the stairs. On some stairs, which are quite steep, it was close to threadbare making it dangerous. We question whether it was freshly cleaned when we arrived, finding some dead flies etc on window sills and the kitchen table top dirty when first wiped. 3 of 4 spot lights in the en suite bathroom were not working but were replaced when reported to the rental agency. We could not get the TV to work and neither could the person who came to fix it. He managed to find and lock in for us BBC 1 channel and said he would report it and someone else would come out. This did not happen, in spite of giving this feedback to the rental agency, so we only had that one channel for the whole 2 weeks we were at the cottage. We had friends visit us and stay with us while at the cottage and there was no rubber safety mat for the bottom of the tub in the guest bathroom- another safety hazard.

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• Peter - Verified booking

  We truly enjoyed our time at Willow Cottage.

  From the wonderful surprise of finding the hamlet it sits within, to then, when unlocking the door, finding a very special place to spend the week, to, also, the paths leading from its front gate through fields with sheep and more Cotswolds beauty, it was just lovely to be there. Northleach, a very pleasant walk from the house, is a charming town with great things to discover, including a fantastic pub and a back-in-time butcher. The house has truly beautiful bedrooms and two great baths. The living area and garden are delightful and the kitchen, something from a magazine. Lorna, the property manager, was fabulous in helping with any questions we had. Having two main routes nearby that took us anywhere in the hills we wished to go was great, particularly when so many of these beautiful villages are often kept that way through challenging, narrow-lane roads, much like the ones that keep Hampnett from being a cut-through, and so, preserves it even while it's perfectly convenient to so much the area has to offer.

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