New Year Breaks In The Lake District

Reviews

What our customers say about their holidays

• Jennifer - Verified booking

  Westbrook Lodge is amazing.

  It was easy to gain entry to the Parkdean site on arrival, with a barrier code from reception. There was ample parking for two vehicles with steps up to, and a gate on to the deck. The vestibule/utility area as you enter the lodge itself was ideal for storing coats, bags and shoes, and meant the lodge didn't feel cluttered with our "stuff". The kitchen area is gorgeous and very well equipped. There was more at the lodge than we were expecting e.g.; tea towels, oven gloves, tin foil, kitchen roll, washing up liquid, cloths, spare bin bags, hand wash etc. There were also a couple of dishwasher tablets and condiments (e.g.; salt, pepper, vinegar). It's hard to say whether these items are usually included or had been left by previous guests because the checklist we received with our booking confirmation said for us to pack most of those items - it was a nice surprise. We found everything easy to use and the instruction manual/quick start guide was easy to follow. The bed in the master bedroom was very comfortable. We travelled as a couple, and so we didn't use bedroom’s 2 or 3, but they were all good sized rooms (two doubles, one twin) with storage and wall-mounted TV's. It's unusual to be able to say there were lots of coat hangers - but there really were. And having two bathrooms was a real treat (with the ensuite being bigger than our bathroom at home!). The Parkdean site itself was lovely and quiet with a short walk to the lake. There are plenty of rubbish bin and recycling points around the park. Bowness-on-Windermere itself is a 5-7 minute walk away and ideal for the shops, bars and restaurants. We really enjoyed seeing the town come alive in the evenings whilst enjoying a cocktail (perhaps two?) in the Fizzy Tarte, and there are a couple of fish & chip shops (amongst other takeaways and amenities) if you didn't want to eat out, but didn't fancy cooking either. We would definitely stay here again.

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• Josey - Verified booking

  Good stay, lovely location, could do with a little TLC before it starts to deteriorate.

  On unpacking I noticed the kitchen had lots of crockery and utensils, although I had brought things from home this was a bonus due to cooking Christmas dinner. Appliances in the kitchen worked good(fridge/freezer is on the small side), the washer is a bit hit and miss I had to change the program over to spin and rinse a few times because it went on for hours. The cooker and hobs are great. Plenty of plugs in each room and switches for lights etc. The patio doors didn't open and I reported this but I'm still waiting for someone to get back to me..... The place warms up quickly and the showers both work well. There was mold around the bottom of the ensuite shower which needs redoing but other than that the bathrooms are nice enough. The beds are comfy and bedding were all clean. There was a hoover and they even left dishwasher tablets and a few cloths and t-towels. There was a power cut on site on Christmas Eve but was quickly sorted out. The WiFi was very strong, this could have been the time of year and the camp being quiet, we had an issue on the first night but just reset the modem and it worked fine throughout our stay. The surrounding area is beautiful and well worth an explore. The park has a beck that runs aside it and during the summer this would be a lovely setting as there are picnic benches and plenty of areas to explore. None of the facilities were open during our stay but we didn't need them. The decor is OK, few scuffs and shows of wear and tear, the lino in the kitchen is bumpy and the carpet is a little old but overall we enjoyed our stay and would definitely come back.

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• Mark - Verified booking

  The lodge and the photos online bear no resemblence to the exterior of the property.

  The balcony seating area is badly in need of some cleaning. There was a pile of “dirt” on the outside table and the chairs were not usable until they had been cleaned and scrubbed by us. The bedding, towels etc were clean and fresh. However the overall cleanliness left a lot to be desired. The amount of dust, crumbs and cobwebs were not what we expected for the price that we paid. When we arrived the 1st thing my wife done was Joe down the full kitchen as there were crumbs etc and even some of the dishes still had food stuck to them. The dust in the glass on the extractor fan, I have left a message “dust me” on the top of it. This was supposed to be a break away for my wife, who is recovering from cancer and needs to ensure that everything is clean to avoid infections. The folding shower screen needs replaced as the seal at the bottom is torn away from the screen. This has resulted in “black” damp stains on the bath panel. There is a crack in the bottom of the toilet bowl in both toilets. The dust in the twin bedroom window, behind the curtain, beds and unit was really bad. The views from the lodge is fantastic and the cost of the lodge would easily be justified if the level of cleanliness was improved.

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• Richard - Verified booking

  Had a fantastic holiday, the lodge is very clean, modern and in good position.

  The decking wraps around the 3/4 of the lodge and has a jacuzzi but dog safe. The only thing I would say and this is not the owners fault or Sykes holidays but on 2 of the days we couldn’t use the decking or jacuzzi because we were invaded by a decking company who arrived in 4 vans and 2 cars, parking everywhere when working on the lodge opposite 8am till late 2 days on the trot. They parked 12 inches from the decking staring directly at our deck playing loud music and swearing etc. we did ask at one point if they could turn the music down which they did but the noise and shouting was horrendous. I did ring Sykes on the day who were not made aware of the work and they contacted resort to try and get them to move their vans but it was late on. Like I said this was not the owners fault who you can tell takes pride in their lodge. On the plus side for customers in the future, there is no decking to be done around any of the close lodges as it looks like they have all be renewed. Will I return, yes as it is a lovely lodge and I do understand workmen have to do their jobs it was just the closeness of their vans and noise etc

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• Julie - Verified booking

  I'm aware that the owner is conscientious and appreciates any feedback so I would like to advise the following, during our recent stay w/c 2nd September.

  Lodge is really lovely and we would definitely return. There a some minor things however that could be improved. Overall cleanliness is 'Good' but on accessing the lodge we found 7 spiders (some large) in the lounge/kitchen and more in the bedrooms, there were a lot of ceiling cobwebs which could be avoided by using a feather duster after every stay, the bottom of fridge freezer and the bottom basket hadn't been cleaned and the kitchen cupboard next to it needed wiping. Although it is accommodation that allows dogs which we were very grateful for, the smaller bedroom had an odour which may have been due to dogs, maybe clean the carpets monthly? The inside of the window frame was also dirty and just needed a wipe. The hoover did also smell of dogs but I appreciate efforts have gone into trying to avoid this. Also we couldn't see a BBQ plinth which would have been nice during the hot weather, Hot tub was lovely. We would give the lodge 9/10 and rectifying the above would bring it up to a well deserved 10.

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