Lodges & Log Cabins in Polzeath

Reviews

What our customers say about their holidays

• Adam - Verified booking

  I firstly have to say that for the £300 for the three of us that stayed was good value.

  ..secondly if I had turned up in and or around the peak season paying upwards £700++ I would be severely disappointed, In general terms the holding looks very tired and slightly dated/needs a paint and done neatly as in various areas it is plane and visible to see, missed paint and general looks of a rush job. The plastering looks strange and only half skimmed type look/when pulling the cord for the extractor fan in the bathroom it almost pulls the casing and or fan off the ceiling/again the painting lets this area down/when the wind is blowing reasonably hard you cannot sleep as it's too noisy. The kitchen my friends told me [they arrived on the Sunday and me on the Monday] they had to basically clean the kitchen and especially the cooker area and it. there was food bits in and around the area, the fridge is dated and a little rusty/the frying pan fell apart when my friend was using it, there was another so used that...cutlery old and needs replacing a long with general food prep tools [knives were blunt etc for something decent and maybe a good chopping board]. Not really enough choice in glassware etc but it was enough. I would in the future if funds permitted get a slightly bigger TV for the lounge as it is a little bit too small nut adequate... I could not fault the layout of the grounds and very neat and tidy and the view was amazing...there is no facility for being eco friendly and recycling etc with bins...might be a thought for the future. The worst thing for me personally is that it stated it came with wifi...My friends cell phone coverage with their provider was excellent, unfortunately for me I had zero signal. They didn't need the wifi but for me there was almost zero wifi then whole entire time, I initially put it down to the weather but there was times with no wind and no rain and still nothing, may I advise a simple fix would be to put a repeater in the holding itself then it boosts the signal from their farm house [I am presuming that is the originating router for the wifi it's self. i would generally ask for some of the money back but as I said in the beginning for this time of year £100 each for a week is OK value but the general up-keep/cleaning and updating would need to happen if I was to come back in high season. If I'd turned up in summer I would be demanding a refund and leaving as for that amount of money it would definitely not pay a high price for. We saw your cleaners turn up next door to clean after some guests had left...one was in the car on her phone and the man was inside and the amount of time spent in there, I'm sorry but it wouldn't be enough time to do a thorough clean...I work in the ambulance service in London now but 15 years ago I worked in the private yachting and hotel business as a purser and butler, so I do know what a basic cottage should look to new guests coming in and at the same time not expecting what I used to perform but the basic's were not met as per advert sorry. But I want to highlight for this time of year good value and the grounds to the property immaculate but for high season I think a better standard could be achieved for little effort

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• Robert - Verified booking

  First glances, the property was lovely - just as it was portrayed.

  However, things started to go wrong almost immediately. I tried both contact numbers given to me as I had an issue with not being able to use the 'smart' TVs - the first number was unavailable, and I left a voicemail on the second number (Malcolm or Matthew?), requesting a call back, which I never got. So, for the whole holiday, we were only able to use the TVs as normal, terrestrial sets. Not a major thing, but the fact that no-one could be bothered to ring us back got me quite angry - and that's when the other faults started to raise their head (remember, one returned call would have sorted all of these issues). Below is a list, in no particular order: We were unable to use the gas hob – the safety lock had been engaged, but the knob to release it was broken off (it looked like this had been gone for some time, and that various attempts had been made to glue something to do it) – so, oven cooking only. There was an unpleasant smell in the property; on the day we arrived, a plumber gained access to replace something in the upstairs toilet, as he said the smell had been reported previously – this obviously didn’t fix it. Bird Poo – I know this is a major issue in the park, due to House Martins nesting in the eaves of the properties; however, I didn’t expect to have to ‘jump’ over the doorstep because it was covered in this stuff – there was nothing available to clean it with – I didn’t pay the sort of money charged, just to have to clean poo away every day, anyway. Finally, there was the outside décor; this property did not look like it had been painted for a while, and there was a lot of peeling paint. Also, there were broken boards on the panel at the front – one ripped off and lying on the ground, and 2 or 3 others hanging off.

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• Janet - Verified booking

  This property was great.

  Two couples one with mobility problems. So the downstairs bedroom and bathroom worked well. We also took our young springer spaniel and he was settled too. All Was Very clean, kitchen well stocked with most things you need for cooking. Sitting area downstairs good for daytime, upstairs used during the evening. We found the location enabled us to access local attractions on both coasts. A lovely relaxing break. We were very lucky with the too which helped! It would be helpful to have local information available, away resorts didn't give us their pack, but we collected one and left it behind, also a visitors book were recommendations could be left would be good. We loved birds of prey, which was just a few miles away. We had a lovely visit to Padstow Trerice national trust property was great, fabulous afternoon tea offer! Watergate beach was beautiful. We had a drink at the beach hut the food looked and smelt amazing, but booking is essential! St Austell as a place to visit us is rubbish but the beaches along that coast are beautiful we are told!

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• D & R - Verified booking

  As you can see, we spent Christmas here and I think it has been the best Christmas ever!

  ! Smugglers is just perfect! You want for nothing and everything is here, it really is a home from home. Even the dog settles in straight away. It has been so relaxing and special. We've literally been here everyday but one, just enjoying Smugglers itself. Thank you Steve and Sue for the wonderful Smugglers themed decorated light tree and the other Christmas decorations around, making it really special for our break. Such a surprise driving up and seeing the lit up Christmas tree outside, brilliant! Also a big thank you for the Figgy's Christmas pudding and the food items, just so thoughtful. It's boxing day today (our last day sadly) but we're going to try out the hot tub!! A boxing day dip with a difference. We've thoroughly enjoyed our stay and would highly recommend Smugglers.

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• Lorraine - Verified booking

  A beautiful, spacious, fairly well maintained property on a lovely holiday resort with lots of activities to hand.

  Spectacular views with all the home comforts and more. We had a couple of issues during our stay with a slightly broken dining chair (which we couldn’t use) and a grill handle which just came off in my daughter’s hand. I love the property and location and have already booked up for next year however there is one ongoing problem to do with drainage which certainly needs resolving. When we first entered the property there was a strong smell of sewage which the cleaners tried to rectify, prior to our arrival, by fully opening windows. This offensive smell reoccurred however, a few times during our stay which spoilt an almost perfect stay.

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