Dartmouth Holiday Cottages

Reviews

What our customers say about their holidays

• Pamela - Verified booking

  We loved Moonrakers Cottage and will definitely stay again if we visit Dartmouth in the future.

  Great location, amazing views, well equipped cottage with great facilities. It was a huge positive having our own car parking at the property, however we could only get our car (Volvo XC60) partially into the open garage but it was enough so that next door could get in and out of their garage/drive. People with very large cars would struggle. The location of the property is also a big plus with lots of amenities within a short 'flat' 5 minute walk. However, the steps and path from the garage to the cottage would not be suitable for anyone with a mobility problem or bad knees/hips. We are all relatively fit and active but still found the steps and path a challenge after a busy day walking coastal paths. Dartmouth is not for the faint hearted. The scores given above reflect a few minor issues which we reported to the office but none of these issues would stop us staying here again or from us recommending to others as they are all minor safety and maintenance issues: 1. The wooden porch beside the garage was in a bad start of repair when we arrived. Wood rotten causing the door to come off some of the hinges and the doorframe to snap on the Monday of our stay due to heavy rain and wind conditions. The door had to be left balanced which was precarious when we were using it multiple times in the day when going out and about. 2. The house had changed colour from the photos on the website. House is now blue instead of yellow. This would not have been an issue if we had not been looking for yellow house because the signage for Moonrakers had washed off the house sign (piece of slate which was lying on the ground). 3. As mentioned above the house signage has come off the house sign so we found 20 Clarence Street so knew we were in the right location but went to drive pass 22 because no sign visible from the street and as I mentioned above the house we thought we were looking for was yellow not blue. 4. The hedge which runs the full length of the path was overgrown which meant it was awkward walking up and down the path particularly with luggage and bags. This hedge needs to be trimmed right back. We didn't notice this when we arrived but we think it sprouted because it was very hot Friday/Saturday/Sunday and then very heavy rain on the Monday and it was after this that the hedge was covering almost half the width of the path. Points 2, 3 and 4 are all quick and easy fixes which would help with visitors first impressions. Also I think it would be useful to update the notice in the kitchen regarding recycling. We took our glass bottles to Mayors Car Park but as we couldn't find any info regarding what to do with paper and plastic we brought our recycling home. When I popped into the office to hand the keys back the very helpful staff member said we could have put all our recycling in a black bag and these would be taken away and sorted when the rest of the rubbish was removed. This would be useful information to know. Thanks again for a great stay. We loved Moonrakers Cottage and hope to visit again if we are back in this area in the future. Thank you to Coast and Country for great communications and excellent customer services.

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• Sharon - Verified booking

  Well equipped, very clean & well presented & the sofa appears to be new (different from that in the photos) & probably due to previous comments about it being uncomfortable.

  We found it to be very comfortable. A “set” fire would’ve been good, or include a small supply of logs/kindling. No cleaning products available although the tea towel/single dishwasher tablet & washing machine capsule & leftover washing up liquid was appreciated. Suggest a single multi-surface product is provided. It might be worth looking at the ironing board as it’s a little unstable. On departure I removed the out of date condiments, in-line with “house rules” although these were left by previous occupants. I Googled how to use the washer/dryer - again much appreciated to provide one though. We found the key for the side access to the larger rear space but it didn’t feel like we could use it & was quite sparse. Overall this accommodation is almost 5 stars & is in a fabulous location: to achieve full marks: 1) Provide multi-surface/purpose cleaning product. 2) Set fire or enough logs/kindling to make ONE, then occupants should fund their own. 3) Update the blue folder with more specific “cottage” guidance…suggest sectioning the content cottage guidance/food/things to do. This really is a great place to stay, very homely, well laid out & designed. The points raised are NOT complaints, just opportunities for improvement & it’s very clear the owners are reading & positively actioning feedback they receive. We felt like we wanted to look after it & maintain its standards. We’d definitely recommend this accommodation.

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• John - Verified booking

  Excellent property.

  We will be back! HOWEVER, you may wish to pass on to the owner the following problems: 1. Leaving the key in a key box located inside the external bin cupboard was not a good start. We arrived at 5.30pm (just half an hour after the earliest permitted access time) so it was starting to get dark. I am 79 and my Wife is 75 and we needed to contort ourselves just to find the key box! There was a chord hanging down, which we presumed was a light, but if it was, it didn't work! So, we found the key box but it was so dark inside the cupboard we couldn't read the numbers to open it! Our 'phone torch was not strong enough but luckily a lady who is living at number 24 came over with a torch and she actually managed to get in the cupboard and get the key out of the box for us. I'm not sure what we would have done if she hadn't been there! We think it would be far better if the box was screwed to the inside of the bin cupboard door, thus once the door is open, it would be easy to locate and operate. 2. The plug in the ground floor bathroom washbasin does not hold water. Impossible to keep any water in the basin. Most frustrating. 3. Two of the five table lamps in the bedrooms did not work (bulbs need replacing?) and the table lamp in the sitting room also does not work. We only offer the above information because if no-one tells you/the owner, nothing would be corrected. We WILL be back! Regards John and Maggie Reeve.

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• Alison - Verified booking

  As has been said by others, the view from the balcony (and the kitchen and back bedroom) is sensational and as such any minor gripes can be forgiven.

  One minor gripe is that the kitchen has too much of some things (you could chart the history of plates from 1950-2020) and not enough of others (chopping boards, tea towels, salad spinner, large serving dish for 6, knives that cut something…). The abundance of crockery meant there wasn’t much cupboard space and we would have struggled to find space for food if we’d shopped for more than a couple of days at once. The corner sofa in the living room was very comfortable though it was tight for 6 adults when we all watched (the rather small) TV. Sky tv was available but the dvd player didn’t work which was a bit disappointing. The 2 showers were great but access into the main bathroom was impeded by a large sink table which resulted in a few stubbed toes! It’s worth noting that unloading isn’t as tricky as most Dartmouth properties as there is room for a car to park outside the house without it getting in the way of other cars. Others have mentioned the garage so just to add that its dimensions may not allow for the sprung hinges for the door which reduce the clearance at the exact position of the folded wing mirrors were by a further 2 inches either side! Overall however it was a comfortable, rather tired looking but therefore quite relaxing house, in a great location, not exactly spotless but clean enough and we’d happily go back and stay there again.

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• Richard M - Verified booking

  Really nice House with stunning views over Dartmouth.

  I found the Sofa a little uncomfortable, back rest not high enough for me. House contains everything you will need for a really comfortable stay, including a Lovely Big Bath. There is easy access to the rear garden for dog owners from the lower floor, so you can dry your dog off in the porch after it has been outside. Parking is a little bit tricky but we were able to Park two normal sized cars without obstructing the next doors garage. Had a leak in the ceiling of the Kitchen bay window Christmas morning, as we had high winds and torrential rain, so ended up mopping up the floor and table before we could do anything else Christmas day. This happened once again when we had high winds and rain from a certain direction. We did notice brown marks on the ceiling when we moved in, but thought it only to be damp stains, (Have reported the facts to the office on departure). Apart from that we had a really comfortable and relaxing week in the house, my daughter says she had the best nights sleep in the upper bedroom, than she's had for years. Just a word of warning reference the steps and slope leading up to the house, they will certainly keep you fit.

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