Lyme Regis Holiday Cottages

Reviews

What our customers say about their holidays

• Tracy - Verified booking

  Property filthy, mould on the bath mat, shower curtain and bath plug.

  Round the window in the bathroom is mouldy. Bath temperature goes to freezing every few minutes. Dirty in kitchen including where the wall is breaking away. Radiator in the bathroom is full of rust and the towel rail fell apart on the first day. Thick dust on all the light fittings. Towels are thin and well worn, no hand towels. Lack of home comforts for a very cold house (blankets) Lighting in master bedroom is pointless with the dimmer switch broken. Knob to turn the cooker on is broken. Damp in the lounge and poorly decorated. Extremely poorly equipped kitchen. Kitchen cupboards smell of mould so crockery smells. Knives are blunt and unusable. Sieve is covered in rust and limescale. 3 matching wine glasses and mismatched drinking glasses. Side plates are scratched and not nice to use, very basic mismatched equipment. The kick boards in the kitchen are broken and there is dirt along the open cabinets in the kitchen. Dust across most of the beams in the kitchen. Dyson hoover plug attached to the wall with no hoover. Under-stairs landlord storage is messy as well as storage bags and Christmas tree box not put away. Soap in the downstairs toilet was left empty as well as cleaning products under the sink. Kitchen sponge is old and unusable. Welcome pack is limited. Bin collection is wrong so we weren’t able to put the bins out. Empty bottle from previous guest left outside the side door and the side access is filthy. No explanation or reviews of local restaurants, all information that could be googled. Walks would be more useful to be from Lyme Regis. We book with Sykes twice a year but after the state of this property we will be looking to book with a different company.

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• Maureen - Verified booking

  Firstly we loved Lyme Regis.

  However finding the property and key safe situation was a different story. We were not told until we had paid the full price of the holiday about the keysafe situation. We have used Sykes Cottages before and after payment we have been given instructions and the owners number which gives us as seniors peace of mind incase of any problems or difficulties. Your previous properties have been perfect no problems at all and even a welcome pack to greet you not here sadly. The garden isn’t inviting as it looks in the photographs. We were looking forward to using the deckchairs but they were in a poor state tucked up the side of the building.In fact all the garden furniture was in a poor state and it was a lot of money to us what we paid to be disappointed like this. It’s supposed to have a washing machine but it hasn’t that shouldn’t be stated. Yes it states the steps to the bathroom are step but that is a bit of an understatement for health and safety reasons there should be a rail put there.The extraction fan was making terrible noises so we were nervous to use it so refrained and that wasn’t ideal as there is no window in the said bathroom. We didn’t stay the whole term of the holiday we had to return home the bed was so uncomfortable we were suffering with terrible backache. Luckily it was very warm so didn’t require to use the duvet so layed that on the mattress to try and make it a bit more comfortable.

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• Lynette - Verified booking

  There were a few issues which should have been checked prior to our arrival.

  I contacted Sykes about the major ones which were rectified. The sofa bed was broken which meant we couldn't sit on it for the first day and most of the second. The leak in the cloakroom radiator should have been noticed when the property was cleaned prior to our arrival and the lights checked as a few weren't working. Sykes were efficient and sent someone from maintenance to fix the sofa bed and some of the lights and explained that the other issues would be fixed after our stay. Good service from Sykes and maintenance. The terrace was a let down as there was rubbish in the corner bed which was also full of weeds. The paving slabs had lots of weeds growing through and we found plastic and other rubbish which our dogs could have eaten. It wasn't pleasant and meant we couldn't sit out and relax. The king size bed was extremely comfortable and we both slept well. Both bathrooms are good and the showers excellent. The kitchen was well equipped and we appreciated the lovely welcome pack. If the terrace was weeded and cleaned we would definitely stay again as overall we had a lovely holiday enjoying all that Lyme Regis has to offer so close by. The property location and parking is an asset and it was nice to be able to walk everywhere.

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• Jacquie - Verified booking

  Lovely warm house in great location.

  Open plan and clean and fresh.The key box was not easy to open. I have used lots, but this was tricky. My husband managed to open it in the end. As it was Christmas I needed to buy a roasting tin as there were no baking trays in the house, only the one tray in the oven. I realised this on Christmas Eve and the wonderful Arthur Ford ironmongers was open! The oven gets hotter at the front so food needs to be turned half way through cooking. The dishwasher didn't clean the crockery well, possibly it was due to the dishwasher tablets provided. Would have preferred a washer dryer over a dishwasher due to getting muddy on dog walks! Good to have parking. The people who live opposite park their car in front of the Old Bakehouse corner space. We just used the right hand Old Bakehouse space. One night another car managed to park diagonally in the corner space which could have made it tricky to reverse our car out. Another night and day there was a car parked in front of the house front door (where the info says not to park). Parking not a problem in Winter, but could be difficult in the busy Summer. Would love to stay here again.

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• Yvette - Verified booking

  We spent a lovely week here in May.

  The house has a very good location and off road parking available, it is very comfortable and for those who are also taking their 4 legged friends there is a safe enclosed back garden. It is only a short 10-15 minute walk to the sea front along the river Lim, and a 30 minute walk to Uplyme in the opposite direction. There are many places to eat out and all are dog friendly, plus a chip shop just round the corner. As well as coastal paths to walk, there are plenty of other pretty villages/towns to visit close by, Charmouth and Seaton with the trams to ride to Colyford through the nature reserve. We only gave 4 stars as there were one or two things which needed addressing - the WIFI information was completely out of date, there was no where for a hand towel in the down stairs loo, the bathroom window couldn't be opened and the heating did not work in the lounge area. Having said that, it would not stop us going back and staying there again.

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