Lyme Regis Holiday Cottages

Reviews

What our customers say about their holidays

• Susan - Verified booking

  We were very disappointed to receive an email on the first morning of our holiday (email not seen till arrived) that the next door neighbour was having solar panels fitted.

  On contacting LBH (phone) we were advised that these works would only take about half a day. This proved to be inaccurate. The scaffolding was taken down on about the Monday, workers then reappeared on Weds afternoon and had a half day getting the property ready for the solar panels, they then returned on the Thurs morning and were still there at 2.30 when we decided to vacate the property and go home. We were obviously misinformed about the length and the times of the works and the drilling etc had an impact on our enjoyment of the property. I would also add that I was not impressed that I had to ring LBH to ask questions regarding the works as I could not respond to their email advising of the issues. Also, having spoken to someone (Mia I think) at LBH I was promised a call back on my mobile phone within 30 mins which never happened, however, on returning home there was a phone message on my landline, not much use as I was obvioulsy not at home. I did infact notice a message on my LBH account which I was unable to respond to and could not be bothered to ring again. I think that LBH need to change the way they expect clients to liaise with them, firstly by allowing emails from them to be replied to. Also, by allowing messages on the LBH account to be responded to. It almost seems that you do not want to deal with issues and therefore make it has inconvenient as possible for holiday makers to raise issues.

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• Amanda - Verified booking

  I booked the Beach Hut in Lyme Regis for myself and my 81yr old mother (who has some mobility issues) as it stated it had amazing sea views.

  Check in was pretty awkward as keys needed to be collected from a different location which was tricky to find despite a very detailed explanation from the owner. It also had little parking so took some time to collect the keys. The chalet itself was immaculately clean and very tastefully decorated and we really appreciated the welcome note, wine & flowers left by the owner. That said the sofa & armchair & hob are looking pretty tired and probably need to be replaced. A microwave would also have been a helpful addition to the kitchen. The view was the main reason for booking due to mums mobility issues and although they were spectacular if you looked left or right, it was really disappointing that the frontal view of the sea was blocked by the roof of the boat building school. The description did say the chalet was behind the school but ommited to explain that it blocked the view. Mum was very disappointed about this which made some of the week very tricky. Perhaps a more clear & honest picture of the view would be fair. There was a picnic bench outside for our use which again looked onto the roof of the boat school instead of sea views and was often occupied by the neighbouring guest who said he sat there to use the beach huts wi-fi. For the reasons given I believe the beach hut to be a quite overpriced. Cannot fault the area though. Lyme Regis was brilliant. Beautiful beach front, eateries & gardens.

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• Rosie - Verified booking

  Perfectly placed with everything close at hand.

  Lovely welcome pack and overall clean. We had a wonderful time. Grandchildren loved it!….However a few things need attention; there was various patches of black mould in shower around edges at the sealant. More importantly when using the shower the water did not drain away. Very slow and needs unblocking. My grandchildren had to stand in the dirty water coming back up from the drain during a ‘quick shower’ only. Needs sorting as could be a health issue. I did explain to the cleaner who said it’s a continuous problem because of drains on site that council need to sort. So needs sorting or at least use of a drain unblocker! Afterall we are paying for good useable facilities during our stay and could only have brief showers as risk of shower tray overflowing. The skirting board and wall by the doors behind the curtain in lounge/kitchen area showing signs of water damage with black staining and cracked paintwork . Furniture needs refreshing/updating ; tv unit and kitchen table look shabby with damage to tops. Right hand door to double doors on lounge area needs attention gets stuck and cannot be opened easily signs of rust on bottom of door. Other chalets nearby have been updated and do make this one stand out as needing refurb. Including smartening up outside. Once these areas are attended too will be perfect!

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• John - Verified booking

  Super location,however instructions on how to open the garage would have been appreciated as we and others we asked to help agreed it was not easy.

  Lovely holiday bungalow, a super welcome gift which was a lovely surprise. The beds are wonderful, I tried to see what they were as I would like to have the mattress for one at home, but couldn't see any labels, sadly. Comfort wise there ,full marks, slept like logs. It was clean and adequately equipped, a normal grater and omelette pan would have been appreciated. Unfortunately, a few things need attention, the patio sliding doors were hard to use, a strong person has to move them. The garden really does need some TLC, plants were growing over the steps, a lot of weeds , it just looks so neglected,which is such a pity as there are some lovely plants. The lounge did smell of dog, but we opened the window and didn't use the room,which was fine , we are very grateful dogs are allowed. Great pity,Lymebay Holidays are so hard to contact, they give out a phone number,but a recorded message tells you the number is no longer available ! We don't expect to email on a Sunday to ask about opening a garage door.They are slow to respond too even by email.

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• Rebecca - Verified booking

  We love staying in the chalets next to Monmouth Beach.

  The location is fantastic. This is the first time that we’ve stayed in The Beach Hut and we would be happy to return. The chalet was bright and airy and well equipped. The are some relatively minor improvements that we would suggest: 1. The pillows were too firm for all 3 of us. In the end we had to borrow some from our friend who has a neighbouring chalet. 2. There was nowhere to store clothes in the master bedroom. There is no chest of drawers and only child-size coat hangers were provided for the clothes rail. I ended up having to share the chest of drawers in the single bedroom with my daughter and my husband had to live out of his suitcase for a week. 3. There is no outdoor tap to rinse sandy beachwear. All of the other chalets that we have stayed in have had this and it’s essential. Without it the shower ends up full of sand.

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