Sleeps 12 Apartments In Scotland

Reviews

What our customers say about their holidays

• Dorothy - Verified booking

  Unfortunately as a group of 6, we all felt the same that the our experience at Kinnaird House fell a long way short of what we expected for the price we paid.

  Firstly, however I would like to thank the incredibly accommodating Victoria for cleaning the property early to enable us to drop off our bags before walking. She was great at replying to our enquiry promptly and reassuring us that we could leave our Bags early to enable us to start our walk. Also for cleaning the flat the best they could. The issues we had with Kinnaird House were the following - Access- there were no instructions that the property was accessed at the side through a small courtyard. Clear signage would make this easier. It was not clear which keypad was for the flat and a few had to be trialled. The key for the flat was difficult to use and needs to be fixed or replaced. It took us a while to manage to unlock the door. Decor - dull and uninviting, clearly needs updating. Some of the doors were so badly damaged they have been repairs with black tape. Some carpeting is stained and looks unclean. Looking out of the kitchen window the gutters are cascading with weeds and the whole house has a feeling of being neglected. We felt the dining room looked like a funeral directors as it was so dull, bland and uninviting. The blinds in one of the downstairs bedrooms did not keep the early morning light out, so resulted in wakening with the sun. Showers - one of the main issues were the poor showers. The upstairs shower kept running out of water mid wash with soap or shampoo! The sink also ran out of water mid tooth brushing. The downstairs electric shower switched from scolding hot to freezing cold in 5 second intervals so could not be used. I contacted the owner directly about this due to health & safety concern. Comfort - the sofa was old but ok and the beds were fine as was the bedding which was clean. In summary as a group of walkers we stayed in 7 different accommodations throughout our long distance walk and Kinnaird house was by far the most expensive but also the most disappointing stay. It cost us over £84/ person per night. As a comparison we stayed in the Norland B&B, Lossiemouth for £50 each, beautiful decor, fantastic sea views, all rooms en-suite with good showers and a full Scottish & continental breakfast in the morning. I hope this feedback is useful for encouraging the owner to make the required improvements or to reduce the cost and change the description to reflect the accommodation on offer. It annoys me that tourists visiting may think that this is the level of accommodation we provide in Scotland. In our view the accommodation felt more of a bunk house, which is ok if that is what you are expecting and the price reflects that. We would not recommend Kinnaird House to any friends or family unless there were significant improvements.

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• Donna - Verified booking

  Property was in an excellent location in the centre of Grantown on Spey with local shops (co-op with excellent selection of products - including vegan!

  ) Grantown on Spey is a lovely area with lots to offer from local wooded walks to painting pottery. The house was spacious enough to not feel on top of each other, however stairs to the different floors may cause difficulty if someone had mobility difficulties. No outside area to sit out on a morning (which we were aware of) however grassed area in main square and woods are close enough to enjoy. The house smelt exceptionally clean on arrival, with fresh towels and bedding, however when looked at a little closer some tidying behind beds may need taking into consideration. Some house-keeping issues - although we had booked for 12 (luckily we did not have everyone turn up) only 11 dining chairs and not enough cups.The water system caused us some difficulties when taking a shower and using water elsewhere. The first floor bedroom at the rear of the building needs a heavy sleeper as a noisy fan extractor from the shop below comes on early in the morning! These were things which our family could manage and overall we felt we had good value for money.

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• Cindy - Verified booking

  The home was clean and enjoyable.

  Directions to the property made it easy to find. The key box worked well, but the door locks themselves are old and a bit hard to open. The top lock takes a special touch to get it unlocked and we were afraid of breaking the key. I tried to call the phone number as listed on my email from Sykes but was told by the person answering the phone they no longer managed the property for Sykes. So without a good phone number to call we continued to fiddle with the top lock until one person got it to open. Later on the top lock was again a problem with one in our group when they tried to get in but couldn't get the lock to open so they had to wait for another party member that knew the trick to getting it open to return before getting in the home. I would suggest a new top lock. Other than the door lock we enjoyed our stay and were excited to find someplace that could accommodate our large group. We would stay here again.

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• Lynn - Verified booking

  The property worked well for us and we would describe it as very comfortable.

  We were a group across three generations. The weather was often wet but the house and its situation meant that we still all had a very good time. Not being super smart or 'posh' contributed to the comfort, especially given the presence of a toddler and a dog. We thought the place was fantastic and good value. What follows are very minor things. We'd rather have had a dishwasher than a clothes dryer and would prefer to hang clothes up anyway than use more energy drying them. So a pulley or folding rack would be good. One member of the party who worries a lot about germs was made anxious by marks on a clean towels even although it had clearly been laundered.The absence of a large bowls for mixing was noted by our cake making member but we used the milk pan and we served our salads in pirex oven dishes.

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• Lucy - Verified booking

  The cleaners had not attended the property before our arrival and we were met with piles of used towels and bed linen.

  We were not able to contact the owner or the cleaning company, and in the end opted to go and buy cleaning products and clean the property, change all the beds, etc. ourselves. It really spoiled our holiday. Sykes staff were easily contactable and pleasant, but I had to relate the problem three times to changing staff members as they sought to resolve the issue. In the end we accepted a 20% refund of the sum we had paid. Quite apart from the issue with the cleaners, I wouldn’t recommend Kinnaird House. The noise from the fridges in the butchers downstairs means that the back bedroom on the lower floor isn’t really useable. And if anyone turns on a tap while you are showering, the water cuts out. The location on the high street is good, but it felt more like a bunkhouse than a holiday home.

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