Villas In Threlkeld

Reviews

What our customers say about their holidays

• Robert - Verified booking

  The cottage was well appointed and of course in a fantastic location with views and access to spectacular scenery.

  Overall we had an enjoyable stay but there were niggles and annoyances; we would return again but better prepared through these experiences. The oil-heating system I suspect was a bit past its prime and not fit for purpose; the three ancient-looking radiators in the main room barely took the edge of the cold; we fared better in the bedroom, much more cosy, but only because the owners had thoughtfully supplied electric blankets plus there was double-glazing fitted. On this basis it felt more a spring, summer and autumn property. There was an large open fire in the living room and again the owners had thoughtfully supplied a large basket of wood, firelighters and newspaper - but no matches. I didn't fancy a pitch-black drive along miles of chicaning single track to Pooley Bridge and had to wait for the day after. It would've been useful for the literature to suggest we bring a box or be told this when we contacted the owner/agent about when we expected to arrive. An axe would also have been useful as the wood - and most wood then bought from surrounding villages and B&M and B&Q in Penrith - were Sequoia chunks. I ended up like Mr. Universe bellowing and wafting the grate for hours getting the fire bed hot enough and able to then devour the large chunks on its own. Once the fire was going it was great in the living room but an axe would have been useful to chop these into more manageable pieces initially. We had a RCD blow taking out random, unrelated appliances like the kettle, fridge, Sky Box, TV and WiFi. The info folder made no mention of the fuse box's location; we could not contact the owners as there was no 'phone signal and of course no WiFi. After twenty minutes of 'Hunt the Fuse Box' I eventually located it behind a door with no handle at the back of the living room managing to get a finger in and prise it open. I found in fact no RCD had blown but got power back by pushing the test switch up (...?!). There were one or two other things but it'll just sound like moaning; it was just little, overlooked things that irritated but finally didn't dampen a good stay.

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• Mr Steve Bennett - Verified booking

  The cottage was a good place to stay for a few days, BUT, the toilet seat was broken and needs re-fixing, the front and kitchen door locks may need replacing as both were difficult to work and the blind over the window in the lounge once down, would not pull back up. I would have expected all of these issues to have been corrected before our stay. We were also surprised that the main "bedroom" is in fact an open mezzanine floor with a severely sloping roof making it uncomfortable to use and making it difficult to have any quiet from the lounge below, if someone wants to watch TV etc ... Finally, the cottage information suggests a "full Sky package" which is not true as it was not possible to access Sky Sports ... Please also be aware that we had to cut short our stay by 24 hours as "ElectricityNW" arrived on Tuesday morning, woke us up and advised that "the power was being switched off for the rest of the day. As the bathroom is an enclosed space needing electricity to light the room, it would not have been possible to use the kettle, electric hob, TV or WiFI we chose to leave on Tuesday lunchtime rather than stay until our planned departure on Wednesday morning. It is true that I received 2 voice messages (one left on Monday late afternoon and a second on Tuesday morning) to advise about this, but as Toffee Cottage is in an area with NO phone signal, these messages were not received until we got home on Tuesday afternoon! Surely it would have been good customer service to send WhatsApp messages and/or emails to advise this situation as I can only assume that your local staff would be aware that a phone message would not be received ... I will look forward to your reply and comments, but hope that you will consider some degree of refund / compensation for the situations described above. Many thanks, Steve

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• Andrew - Verified booking

  This was our first Christmas away from home, with family.

  Which we had been really looking forward to. The main issue for us was, we had no hot water for a week’s stay. We used the contact provided several times to raise the issue. The guy who maintains the property came out once on the 23rd December, he was nice but not a plumber, he asked us to let him know if we continued with cold water, which we did, but unfortunately heard nothing back from him or the booking agent who we had been contacting directly! It is not much fun trying to boil water for warm washes for a family of 8! Or taking a cold shower. Half our party left after 4 days, we all left before the week had ended cutting the break short. As I said, we had gone to the property for Christmas so it was also disappointing to find no decorations or even a little Christmas tree. The property is spacious, does need an update without a doubt and the smaller living room is freezing. The kitchen is decently equipped and towels, bed linen are provided. There is only one small TV in the property, so if you are a family that enjoy games consoles or watching TV, that may be an issue. The views from the property are amazing and the local village Pooley bridge is lovely and dig friendly with lovely walks. I wouldn’t stay again, due to the issues and need for upgrade, if that was taken care of it would be a lovely place to stay.

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• Giulia - Verified booking

  The location, and the actual house are fantastic.

  That feeling of amazement and excitement that this was going to be our cottage was unbeatable when we first arrived. However, there were a few things that made it less 'shiny' of an experience. Firstly, there was no wi-fi for our stay - we were taken through to a page that said the wifi bill was not paid. We let Sykes know ASAP, and they told us they let the owner know and that hopefully they would pay for it before the end of our stay. Seeing as wifi was important to us (mixed working holiday and outdoors adventure) and was advertised, that was a bit annoying. Other facilities were also mildly difficult - for example, the lower oven door came right off its hinges. We had to put it back on. The plastic cap covering the joint between the shower hose and the wall came off, so I had to replace that. Something else we could have found useful was an itenerary of the kitchen items, because we ended up bringing a lot of our own items because we were unsure what the cottage held. Overall however, we loved our stay and the views from the house did not get old. The furnishings were lovely, the kitchen surprisingly well-equipped. The house was spacious, well-decorated, provided ample space, and was very charming.

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• Lucy - Verified booking

  We loved our stay at Horrockwood Farm, the house was very comfortable and found it extremely clean.

  The house did take us a while to heat but once we had the fire going the place seemed to feel quite toasty & warm. We didn't use the room with the TV in as the radiators in there just didn't seem to reach temperature and didn't attempt to start the electric fire in there. However the main room was such a lovely spot with the fire and stunning views although personally I would be tempted to put another sofa in there as we didn't really have enough seats for all 6 of us to sit comfortably on the soft seats, so some used the floor. The kitchen was very well equipped (although missed having a steamer for veg) but having a coffee machine & a french press was a perk and nice addition to have some basics like salt & pepper, washing up liquid etc. We generally always had hot water until the last day when none of us did and not sure why we did nothing differently!? The ensuite shower does make a rather magnificent squeaking sound which we rectified by turning the dial slightly, like cracking a safe! Overall we loved our stay and thoroughly enjoyed all the cottage and surrounding areas had to offer, we would definitely return without hesitation!

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