Holiday Cottages In The United Kingdom

Reviews

What our customers say about their holidays

• Heidi - Verified booking

  We were very disappointed with the cleanliness of the bathrooms, bedroom surfaces and kitchen utensils.

  The sofa is grubby and the arms upholstery is very tired. On departure when we stripped the beds one of the single beds mattress protector was very unpleasant. Although we tried to call both carbis and Sykes offices to report these issues the phones continually cut us off. We had to go to the office on the first morning of our holiday to report these issues but do not think they were resolved satisfactorily. The Welcome cream tea no longer exists and a voucher for £4 to spend in St Ives as it’s alternative is not in our opinion an equivalent option for 4 people. As we had previously stayed in this apartment we were aware of the day guest passes for the Spa at the Carbis Bay Hotel that were offered to guests in this apartment. We found the voucher readily available again in the Information folder so were very surprised to find that it is no longer applicable. There was no assistance nor compromise over this issue which we find to be gross misrepresentation. We were only told that it was the housekeeper’s fault for not removing it. As you can imagine we do not think that the level of service is up to our expectations based on the previous visit nor is relative to the cost charged. We feel further consideration of these issues is required.

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• Sarah - Verified booking

  Our stay at Halcyon Cove has been perfect.

  The apartment was very clean, bright and spacious. It was lovely to arrive to milk and juice in the fridge and a packet of biscuits along with a welcome pack. Very thoughtful. The views are amazing and it was lovely to sit on the terrace and watch the boats go by, as well as searching for dolphins. Halcyon cove is about a 3 minute walk to the train station which is about a 4 minute ride into St Ives. It’s is also perfectly situated to use as a base to see visit many of the beautiful areas around south Cornwall. We particularly loved, Godrevy, where we saw loads of seals on the beach, The Minack Theatre, and Kynance Cove. Porthmoer beach cafe does the best breakfast ever and is a perfect spot to sit and watch the surfers. If I had to pick any faults with my stay it would be that I found the bed very hard and the invisible glass table caught me out (thankfully it is made of toughed glass) so we had to move it. That said, it would not put me off returning to this beautiful apartment and we are already looking at booking again next year.

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• Katrina - Verified booking

  The location and apartment were absolutely fantastic!

  This apartment was just a couple of mins walk to the train station to St Ives and 5mins from the beach (downhill....a bit longer uphill!). I honestly don't think it could have been more perfectly located. The bedrooms were great if you had young children as you can leave the doors open to hear them. The balcony opened to a fantastic view of the ocean and lighthouse, that I wasn't expecting and was far bigger than I thought. I loved that this apartment had everything that we needed in terms of things for the kitchen; lots of glasses, cups, plates and cooking utensils, pots and pans. The child cot was very good quality, sturdy and better than our one at home. Some minor suggestions (feel free not to publish) - perhaps move the sofa a bit closer to the TV to give more room in the kitchen area, which could get a bit tight - let people know you have plastic cups and plates for kids - a big plus to not have to bring them All in all we loved this stay. Feel free to edit and use the above feedback.

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• David - Verified booking

  Even the Premier Inn provide hand soap!

  Difficulty of stairs should have been mentioned in description. We had a real performance to guarantee that the toilet seat had been fixed before arrival. Furniture needs updating or replacing, springs coming through king sized mattress and dining chairs. Bedside tables only low boxes. Sofa too wide and low, cushions too soft. Nowhere comfortable to sit. Equipment not working e.g. radio and hoover. Claims to be dog friendly, many notices up prove not so. Items provided such as washing up liquid, loo roll, washing liquid etc.very cheap. No extras such as cling film or foil. Food from previous guests left in cupboard. Only one hand towel per floor and only one tea towel. Overall felt very cheap, which is a shame because it is a beautiful property in a fantastic location. The finishing touches let it down. It felt like the owners were just trying to make as much money as they could out of you. We do appreciate that it is a business, but there was a distinct lack of customer service.

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• David - Verified booking

  Even the Premier Inn provide hand soap!

  Difficulty of stairs should have been mentioned in description. We had a real performance to guarantee that the toilet seat had been fixed before arrival. Furniture needs updating or replacing, springs coming through king sized mattress and dining chairs. Bedside tables only low boxes. Sofa too wide and low, cushions too soft. Nowhere comfortable to sit. Equipment not working e.g. radio and hoover. Claims to be dog friendly, many notices up prove not so. Items provided such as washing up liquid, loo roll, washing liquid etc.very cheap. No extras such as cling film or foil. Food from previous guests left in cupboard. Only one hand towel per floor and only one tea towel. Overall felt very cheap, which is a shame because it is a beautiful property in a fantastic location. The finishing touches let it down. It felt like the owners were just trying to make as much money as they could out of you. We do appreciate that it is a business, but there was a distinct lack of customer service.

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