Holiday Cottages In Amberley

Reviews

What our customers say about their holidays

• Peter - Verified booking

  Not what we expected from description.

  It’s a lovely location, and the property looks nice, walking in it looked great. However, it lacked a lot when looking closer. It is advertised as no pets, great, as we have a pet fur allergy in the family, and that point made us pick it over another property. On arrival we were pestered by a cat, that was very familiar to the place, trying to get in as we were. It didn’t stop. Every-tine we came and went it tried to get in. As others have stated there are annex doors, locked, in the kitchen area. This was not mentioned in description. The owners reply acknowledged these doors. However we were aware somebody was in there, could hear them, lights on and off, as well as their rubbish in the bins, so clearly being lived in. It was very uncomfortable to know someone was just a door away, we wouldn’t have booked if we had known this. There is also an exterior door in the children’s bedroom, hidden behind the curtains. With our son being autistic with issues of doors being locked, security, he was not happy and didn’t sleep because of all of this. I would consider the property in breach of contract, it’s not what we thought we had booked. We were out for a couples of days so didn’t spend time sitting on the sofa, until Christmas Day. We noticed the removable sofas covers were very dirty. We also noticed after our daughter started with streaming eyes, itching skin and sneezing that there was cat fur on the arms of the chair and sofas. This for her made Christmas awful. The kitchen looked good until you looked closer. The kettle had a fur coat inside, desperately needs descaling. We couldn’t make a hot drink as the fur came out with the water. The toaster was pretty burned out and rusty inside, so not even a slice of toast could be done. The pots and pans in the drawers, what little there was of them, were mouldy. The fridge has issues as it is frosting up. We had planned to cook a good size roast for Christmas dinner, but we couldn’t as kitchen was poorly equipped. Christmas Day ruined. The washer dryer has an error, it wouldn’t allow anytime over 12 minutes drying time, so was useless to us. The property was generally unclean, not hoovered, dusted, questionable if bedding was changed as there were marks on them. Dirt and hair in the bath, dead bugs in the shower, conkers in with the 2 toilet rolls. Very poor. The description states fuel provided, which as the only fuel user is the fire,that should be logs etc, there was only 2 that were damp and small. Empty fire lighter packets. The property was cold as heating didn’t warm it at all. As others have said, there were no instructions for anything. The welcome pack lacked anything required. There was no means to contact owners, which could have helped ease some issues. The issues of cat fur on sofas, needed the change over clean to be much better, incase a guest let it in, as some from reviews suggest. Perhaps state the cat is not to be let in. Too late for us. our Christmas was cut short as we left on Boxing Day after trying to contact Sykes to report issues and try to resolve, but Sykes didn’t answer or respond, even to the emergency contact. We had no choice but to leave as our daughter’s allergy was getting worse. Since leaving Sykes has been useless, infact they are making it worse and pushing us to take legal action to resolve as they have been unreasonable. The property has great potential as it’s a nice location and building, but needs extra work to maintain it as a whole and concentrate on the details of being fully cleaned and providing full information, a welcome pack of maybe milk, bread, biscuits etc etc would have be nice.

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• Paul - Verified booking

  One of the best appointed holiday lets we have ever stayed in, not only was the property perfect for our needs, well equipped and presented but the location was too!

  From the welcome pack on arrival (which Geoff personally made the extra effort to alter as we are both non-drinkers) to the supremely well kitted-out kitchen, bathrooms and without doubt THE most comfortable bed either of us has ever slept in! Outside is a lovely little courtyard for sunny morning breakfasts and down the garden a decking area for evening relaxing watching the colourful paragliders lazily passing overhead. Stunning view across to the Cotswolds in the distance make for some great photo opportunities too. The location was ideal for exploring the Malvern's and surrounding areas and only a mile from the Three Counties Show Ground should you time your stay for one of the many events that go on over the year. Based at the foot of the Malvern Hills themselves it is ideally situated for keen walkers, dog owners and mountain bikers, just a five minute walk up the road and you're on the trails up the hills for what are some of the best views anywhere. We have had the best two weeks hear and could have stayed longer, no hesitation in recommending Geoff & Glynn's lovely cottage to anyone!

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• Mr Dunford - Verified booking

  The chocolate box lives up to its name. You enter into a small hall bedecked with mirrors lit by two amazing lights 3 doors leave. To the left you have a bathroom complete with a double bath surrounded by old wood and verdigris coated copper. It also sports an antique mirror. The middle door leads to a double bedroom with a really comfortable modern four poster bed. Another unique light sets it off. Then we move to door 3 and the main living area. Once again a great colour scheme set off by multi coloured lights and another 2 great lights. Remote control blinds including one that doubles as a TV projector screen cover the windows. Great views from the back. Off road parking is available. It has only one negative and that is the lack of outside space. However across the road there is a very quiet road leading to a track up on to the hills great for those short doggy calls of nature. We were lucky to be the first guests at this place and I would highly recommend it.

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• Bernadette - Verified booking

  Spotlessly clean everywhere.

  Very well equipped kitchen with lots of crockery, would have been useful to have instructions for appliances. Beautiful setting with undisturbed views. There are two locked doors to a separate annex which is not listed as being part of the building. It was very disconcerting to hear people moving about so close. Would not have booked if it had been mentioned. Heating, no instructions, it was cold at times and we needed to increase the temperature. No tools for log burner, we needed to use it though to supplement the heating. Bunk beds in the second very small bedroom are not suitable for adults. The barn should be listed as suitable for two adults and two children. This second room was very cold during the entire stay, perhaps the underfloor heating didn’t extend to this room? Welcome pack, lack of. Perhaps the owner doesn’t realise what others provide. One Nespresso pod and two gingers biscuits each is not a welcome pack.

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• Robert - Verified booking

  Well presented and spacious property that we enjoyed staying in for the week.

  The kitchen was well equipped and had plenty of cutlery, crockery and pots and pans. The bathroom has a good shower with lots of hot water. The property is in a lovely location with access to plenty of local and nearby walking trails. The village hub which is within walking distance has a lovely cafe, post office and very helpful and friendly staff. There are also many local pubs offering good food within a short drive. Overall we had a delightful holiday and enjoyed our stay at the property. We are not sure why people make a fuss about welcome gifts when you can bring all of your own produce for a stay, but the owners had provided milk, biscuits a bottle of wine and coffee for the coffee machine on arrival which we thought was nice of them

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