Villas In Amberley

Reviews

What our customers say about their holidays

• Peter - Verified booking

  Not what we expected from description.

  It’s a lovely location, and the property looks nice, walking in it looked great. However, it lacked a lot when looking closer. It is advertised as no pets, great, as we have a pet fur allergy in the family, and that point made us pick it over another property. On arrival we were pestered by a cat, that was very familiar to the place, trying to get in as we were. It didn’t stop. Every-tine we came and went it tried to get in. As others have stated there are annex doors, locked, in the kitchen area. This was not mentioned in description. The owners reply acknowledged these doors. However we were aware somebody was in there, could hear them, lights on and off, as well as their rubbish in the bins, so clearly being lived in. It was very uncomfortable to know someone was just a door away, we wouldn’t have booked if we had known this. There is also an exterior door in the children’s bedroom, hidden behind the curtains. With our son being autistic with issues of doors being locked, security, he was not happy and didn’t sleep because of all of this. I would consider the property in breach of contract, it’s not what we thought we had booked. We were out for a couples of days so didn’t spend time sitting on the sofa, until Christmas Day. We noticed the removable sofas covers were very dirty. We also noticed after our daughter started with streaming eyes, itching skin and sneezing that there was cat fur on the arms of the chair and sofas. This for her made Christmas awful. The kitchen looked good until you looked closer. The kettle had a fur coat inside, desperately needs descaling. We couldn’t make a hot drink as the fur came out with the water. The toaster was pretty burned out and rusty inside, so not even a slice of toast could be done. The pots and pans in the drawers, what little there was of them, were mouldy. The fridge has issues as it is frosting up. We had planned to cook a good size roast for Christmas dinner, but we couldn’t as kitchen was poorly equipped. Christmas Day ruined. The washer dryer has an error, it wouldn’t allow anytime over 12 minutes drying time, so was useless to us. The property was generally unclean, not hoovered, dusted, questionable if bedding was changed as there were marks on them. Dirt and hair in the bath, dead bugs in the shower, conkers in with the 2 toilet rolls. Very poor. The description states fuel provided, which as the only fuel user is the fire,that should be logs etc, there was only 2 that were damp and small. Empty fire lighter packets. The property was cold as heating didn’t warm it at all. As others have said, there were no instructions for anything. The welcome pack lacked anything required. There was no means to contact owners, which could have helped ease some issues. The issues of cat fur on sofas, needed the change over clean to be much better, incase a guest let it in, as some from reviews suggest. Perhaps state the cat is not to be let in. Too late for us. our Christmas was cut short as we left on Boxing Day after trying to contact Sykes to report issues and try to resolve, but Sykes didn’t answer or respond, even to the emergency contact. We had no choice but to leave as our daughter’s allergy was getting worse. Since leaving Sykes has been useless, infact they are making it worse and pushing us to take legal action to resolve as they have been unreasonable. The property has great potential as it’s a nice location and building, but needs extra work to maintain it as a whole and concentrate on the details of being fully cleaned and providing full information, a welcome pack of maybe milk, bread, biscuits etc etc would have be nice.

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• Sally - Verified booking

  We absolutely loved our stay in The Annexe.

  Came for 4 nights with just me, 2 teenagers and the dog in a fairly rainy week, so was slightly nervous about keeping them all entertained and happy - but needn't have worried! The house was immaculately clean (and I mean, totally, utterly, spotless clean) and we couldn't have asked for better, more modern and comfortable facilities (my first time cooking on an induction hob - worked a treat!!). The lovely owners even provided us with a home-baked cake and cookies - they didn't last long with the teenagers in the house! Wi-Fi had a super strong signal, so we were able to stream movies, play games on our devices etc with no problems (essential with 2 teenagers in tow!). Plenty of piping hot water for showers or a bath, too. The beautiful but also wildlife-friendly garden and views from The Annexe were magnificent - I had a real stinker of a cold on our holiday, so spent a lot of time happily sat in the reclining lounge chairs reading and watching the birds coming to the feeders out the window. The location was perfect for a big range of activities too - we went to Go Ape, Goodrich Castle, Symonds Yat and the Taurus Crafts shops & cafe, but saw many other places we would've loved to explore if we'd had a longer stay. All were dog-friendly and lovely places to go (essential as my dog has separation anxiety so has to come everywhere with me). We loved our break in The Annexe and couldn't recommend it more highly as a place to stay.

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• Bernadette - Verified booking

  Spotlessly clean everywhere.

  Very well equipped kitchen with lots of crockery, would have been useful to have instructions for appliances. Beautiful setting with undisturbed views. There are two locked doors to a separate annex which is not listed as being part of the building. It was very disconcerting to hear people moving about so close. Would not have booked if it had been mentioned. Heating, no instructions, it was cold at times and we needed to increase the temperature. No tools for log burner, we needed to use it though to supplement the heating. Bunk beds in the second very small bedroom are not suitable for adults. The barn should be listed as suitable for two adults and two children. This second room was very cold during the entire stay, perhaps the underfloor heating didn’t extend to this room? Welcome pack, lack of. Perhaps the owner doesn’t realise what others provide. One Nespresso pod and two gingers biscuits each is not a welcome pack.

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• Sharon - Verified booking

  A lovely, peaceful retreat- a total battery recharge The Loft Room was as lovely as depicted in the photos.

  It was cosy, comfortable and had everything we needed for our stay. The rural view from the door was beautiful and we were lucky to witness some stunning sunsets accompanied by bird song. Although the Loft Room was next to the owner's beautiful thatched cottage, we had complete privacy but Caroline, the owner, was completely contactable. The location was excellent to explore many parts of the surrounding area, all with in a short drive. We spent our mornings wondering the Malvern Hills and walking around the local woods and countryside and visiting historic market towns and cathedral cities in the afternoons. Hereford, Tewkesbury, Gloucester and Ledbury to name a few. On the door step, we enjoyed walking around the Daffodil Way and finding out about the Dymock poets. We had a lovely evening and good food in the local community pub (The Beauchamp Arms) were we were made to feel very welcomed by the villagers.

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• Lariana - Verified booking

  We had a wonderful stay over Christmas at this beautiful lodge .

  The view over the lake is simply beautiful with surrounding nature scenery. It’s a quiet tranquil location and very peaceful. Cosy homey atmosphere in cottage - just what we wanted as a family at Christmas time and in winter . It’s spacious and fully equipped with facilities to cook and spending time in this cottage with feeling trapped in . Interior Decor of the cottage is really on high standard and well chosen colours to be a pleasure on the eyes. The owners welcomed us so friendly with a bottle of mulled wine , box of mince pies and xmas card on kitchen counter . It smelled so lovely inside and heating was already upon arrival . Forrest of Dean , Clearwell caves and Symonds yat Rock is astonishing sites to visit and only under or about 30min drive from the lodge. Will definitely want to go back in another season . Thank you , from the O’Riordan family

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