Beach Apartments In The United Kingdom

Reviews

What our customers say about their holidays

• Duncan - Verified booking

  Where does one start?

  Port View is one of three apartments on different floors (number 5), above us was the quiet number 6, but on the top (number 7) was a different kettle of fish. Our first night was ruined by the noisy sounds of a music rave which lasted until the early hours of Saturday. We had an inkling something was wrong when around 4pm on the Friday afternoon, when a number of people entered the complex (our apartment is right by the front door) shouting on the stairs etc, and our concerns grew when loud music began to play. The volume increased during the evening and at that point we were thinking of going home. We went out for a meal hoping on our return everything would have quieted down. No such luck, in fact on our return we saw for ourselves one young man shouting from a top window, the entry code to the complex to his mates below on the road. Consequently more people entered the building and we began to feel nervous of what could happen to us. Next day we informed Sykes and to their credit got things sorted out with a promise we would not be disturbed again. (Port View is the only apartment under Sykes’ control) The rest of the week was quiet, but it did leave us on edge waiting for something else to kick off. Another problem about Port View is where it is. We read the owners instructions on how to find the apartment which were wholly inadequate and poorly written, in fact it needed a phone call to the very helpful manager (Sue) prior to going, to sort out how to approach the building. Another hassle was the parking of the car in the allotted parking space. Our car is a Mini but we still found it tight. One morning we entered the garage to find another car parked right by us which would have prevented us from accessing the car (by luck we hadn’t planned using it), if we had it would have required one of us to open the car window and squeeze through head first!! Overall it was a hard holiday, unable to really feel relaxed, with concerns over apartment 7, and issues with the parking. This leads to the question of Port View’s suitability as a holiday let, and should it really be included in Sykes’ portfolio? Can I end stating once again that the company did a great job in handling our problems and concerns, we had no complaints about the comfort of Port View either, but needless to say , we will not be coming back.

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• Duncan - Verified booking

  Where does one start?

  Port View is one of three apartments on different floors (number 5), above us was the quiet number 6, but on the top (number 7) was a different kettle of fish. Our first night was ruined by the noisy sounds of a music rave which lasted until the early hours of Saturday. We had an inkling something was wrong when around 4pm on the Friday afternoon, when a number of people entered the complex (our apartment is right by the front door) shouting on the stairs etc, and our concerns grew when loud music began to play. The volume increased during the evening and at that point we were thinking of going home. We went out for a meal hoping on our return everything would have quieted down. No such luck, in fact on our return we saw for ourselves one young man shouting from a top window, the entry code to the complex to his mates below on the road. Consequently more people entered the building and we began to feel nervous of what could happen to us. Next day we informed Sykes and to their credit got things sorted out with a promise we would not be disturbed again. (Port View is the only apartment under Sykes’ control) The rest of the week was quiet, but it did leave us on edge waiting for something else to kick off. Another problem about Port View is where it is. We read the owners instructions on how to find the apartment which were wholly inadequate and poorly written, in fact it needed a phone call to the very helpful manager (Sue) prior to going, to sort out how to approach the building. Another hassle was the parking of the car in the allotted parking space. Our car is a Mini but we still found it tight. One morning we entered the garage to find another car parked right by us which would have prevented us from accessing the car (by luck we hadn’t planned using it), if we had it would have required one of us to open the car window and squeeze through head first!! Overall it was a hard holiday, unable to really feel relaxed, with concerns over apartment 7, and issues with the parking. This leads to the question of Port View’s suitability as a holiday let, and should it really be included in Sykes’ portfolio? Can I end stating once again that the company did a great job in handling our problems and concerns, we had no complaints about the comfort of Port View either, but needless to say , we will not be coming back.

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• Mrs Valerie McCarthy - Verified booking

  Very happy with the flat and contents. The actual road that the block was in turned out to be a bit more run down than I was expecting, (but to be fair, the whole of Scarborough was rather an unpleasant shock in that respect!). We loved the views of the bay from the living room and kitchen, but the noise of seagulls kept us awake on several nights. (I should just mention that we live close to the coast, so do realise what they are like, but had never experienced them so loudly or during the night to such an extent. ) The weather while we were there was unfortunately not good (there was a heavy bank of cloud over that stretch of coast for 6 of the 7 days that we stayed) while the rest of the country was basking in the heat! So we didn't use the outside space anyway, but would have been put off by the fact that it was so over-looked by all the other flats and the various designated areas didn't have much privacy. It also appeared as though there was no table and chairs in the section that was labelled for Seahaven? Our only other criticisms of the flat itself would be that there was a very unpleasant drainy smell in the bathroom a lot of the time and that although in general the provisions in the kitchen were good (cleaning stuff/sugar/condiments etc.,) there wasn't a tablet for the dishwasher provided. We bought a pack as we have one at home anyway, so were able to take them with us, but if you didn't it would be quite annoying to have to spend out on them. There was one for the washing machine (not that we used it), but would have expected the same for the diswasher. In all other respects it was a nice flat, well decorated and comfortable.

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• Neil - Verified booking

  We have stayed at Heron four times.

  The location is lovely and the parking is a bonus. However this year we were disappointed with how dirty the apartment was. We had to clean the fridge before we could use it. The oven is in desperate need of a clean. We used it once but the smell of old burnt food was overwhelming. There is a desperate lack of kitchen utensils, no decent frying pan for example, which along with the dirty oven made self catering a challenge. The bathroom is mouldy ( a point picked up in previous reviews) and has gotten worse over time. The furniture is also tired and the sofa was quite uncomfortable. The curtains are ripped ( as they were last year ). The rug is a trip hazard. As I said, a parking space is a bonus but this year the signs were all broken and it was unclear where to park . We returned one day to find no space which was really frustrating. I reported all these issues to the holiday company and in fairness they offered to redo the cleaning but we declined. I also reported the main issues again when we returned home, but no response hence this review. Heron has been our ‘go to’ place in St Ives and has represented good value for money but we shan’t return until there are improvements, but if you value location and lovely views across the harbour above all else this is probably the place for you.

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• Mr Gary Jackson - Verified booking

  We were not happy with the communications we received from your company, we felt they were bullying. So many times we were told not to check in before 4pm. So many times we were told not to check out after 10am, or else we could face a fine. We had no intention of checking in before 4pm, or out after 10am, but the messages kept coming. You must adjust the tone of your letters when advising customers, we continually felt told off for something we had no intention of doing. You made it very clear that towels and bedding MUST be placed in the 2 bags provided before departure. We had no such bags, and we searched high and low for them. On arrival we were greeted by smelly wet dirty towels inside the shower. We have photographic evidence. We washed these as they were so smelly, we didn't even want to touch them to be honest. We advised the owner of our actions. So please, before lecturing us on arrival times, what we must and must not do with laundry at the end of our stay etc etc, please get your own house in order. We do not intend to use your company again. We have had many many cottage holidays but never felt this level of intimidation before or been treated like naughty children. It was not a good start to our holiday.

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