Belper Holiday Cottages

Reviews

What our customers say about their holidays

• Lesley - Verified booking

  Bear lake lodge We have been away with Sykes at least 12 times and 4 times in the last 2 years and never had need to complain, ever.

  If it hadn't had been for the beds then we could have dismissed the rest, but that made everything else seem so much worse and built up a pattern of uncleanness which we couldn't dismiss. The property is in a nice setting and some bits were spotless, so we wonder if something has gone wrong or someone has got distracted and forgotten some of their chores. The settee doesn't look much but is a recliner and very comfy. It is very peaceful, you can hear a pin drop at night. Plenty of hot water and the heating is very efficient. This may be a one-off, but we won't be coming back to find out. We never saw the owners, and we would have said something if we had. We didn't want a confrontation on their doorstep and then stay for the rest of the week and if they had offered to sort some of our issues, the trust had already gone with the way they left the place for us. Dog smell upon entering. Bedding crumpled, smelly and used tissue between sheets. Pillows smell of a grufty old man's unwashed head. Had to buy new pillows, febreeze and cleaning stuff. 3 mattress protectors on 1 bed and bottom1 ripped to shreds, top 2 stunk and 3rd was ripped but had to leave on. Bathroom soap, used, in basket and wash puff suckered to wall. Round foil top off something stuck to the mouldy shower curtain which had obviously not been cleaned. What is the rusty old cabinet about? There were still stuff inside that we didn't even want to touch and it was rusty inside and out. Oven trays disgusting but couldn't get oven to work anyway, thankfully Front door does not close properly or lock after sun has been on it all day. Had to force shut from outside and use patio doors. Used whole bottle of Febreeze, zoflora and pack of wet wipes to clean place for 2 hours before we decided if we were going to stay. Mattress overlaps bed about 6 inches on width. Knob on end of bedstead broken. Pull light switch above bed cord is snapped 1ft from ceiling. Not a smart TV and even if it was it would need the Internet to work as a smart TV anyway. No WiFi. What is with the Amazon firestick remote control on the windowsill, i got my hopes up? Signs saying dogs on lead and no dogs allowed around the pond yet owners jack Russell runs around unaccompanied and owner walked 3 dogs around the pond off lead all way around. As you can imagine, we left 2 days early, very disappointed

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• Yvonne - Verified booking

  Please find below our findings at 60 Swinney lane, Belper On arrival we could not stop the smoke detector from blipping and spent hours trying to get an answer from emergency phone numbers in the information leaflets.

  Only to find that the people who had the numbers were in Japan! We eventually managed to speak to someone at Sykes who e mailed the owner. Eventually the owners daughter arrived and changed the battery. I must say that the young lady in question was very polite and helpful. The reviews stated that they received a welcome pack on arrival. All we were left were a cupboard with half used items, jams, sauces and other food items. The freezer was situated in a brick built shed the door of which was rotten and was hard to open. Once we did get into the freezer it was covered in debris that had fallen from ceiling. On opening the freezer we found three packets of half eaten ice creams! Towels provided we not much bigger than a t towel and there was no spares in the blanket box, unfortunately this was empty. Inside we found the floors to be dirty as was the table in the dining room. On inspecting the oven we found that it needed a good clean as was the grill pan and two metal trays left in the main oven. The shower cubicle needs re grouting and the shower water does not get very hot. The outside terrace area needed sweeping and tidying, the mat by the back door looked Jurassic and is falling apart. The BBQ had been emptied but the grill was filthy. All in all we were very disappointed with our stay. This is a very lovely cottage that has the potential to be a great holiday location.

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• Michelle - Verified booking

  Lovely cottage with a beautiful view from the kitchen window over the valley.

  Cottage has everything you need, very thoughtful having handwash at every sink, even shower gel in bathrooms and plenty of toilet roll. The kitchen has tea, coffee, sugar etc, and a lovely welcome basket including milk and bread. The outside has steps up to a seating area with bbq which would be great In summer time. Fully enclosed area which was perfect for our dogs. Valley view is a lovely base to visit Matlock, Derby Dale, Bakewell with some lovely scenic walks. Just down the street is a footpath where you can walk the dogs with a great view of the valley. It’s a short walk into the town of Belper and there are plenty of places to eat locally. Parking is easy on the street outside the property. Thank you for a lovely few days.

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• Angela - Verified booking

  Bear Lake Lodge was the ideal location for a "Get away from it all" break.

  Just what the doctor ordered!!! Peace, tranquillity and the owners are wonderful and on hand should you have any queries but leave you to enjoy your stay. Their dogs, sheep and goats are also a delight. The view from the lounge of the lake is wonderful and ideal to walk the dog, she loved it!!! Also a large enclosed garden for my furry friend to safely patrol. Plenty of safe walks within a short distance for spaniels who need to be off lead too, making it the ideal destination for us all. The bed was so comfortable enabling a far better sleep than at home. A very pleasant accommodation all round which I can thoroughly recommend and hope to return to again. Many Thanks Katherine and Nick for a wonderful stay xx

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• Mr Taylor - Verified booking

  Beautiful cottage in a lovely small holding - just perfect for myself, partner and our 3 dogs. Are immediate "neighbours" were 3 pet pigs, horses, geese, sheep and 2 adorable alpacas. The owners of the property live in the main house a bit further down the gravel drive - not intrusive in any way but close enough should you have any queries. The owners are an amazing couple, Claire and Al and my partner and I cannot thank them enough for all the assistance and support we unexpectedly needed during our stay. Thank you both so much for your kindness Claire and Al :-) We will definitely becoming back,

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