Blackpool Holiday Cottages

Reviews

What our customers say about their holidays

• Karen - Verified booking

  This property is a great size.

  That's the only positive thing I have to say about it. The place is filthy and smells of damp & mould. On arrival at the property I had to call the maintenance guy as I couldn't get the door open. I got it & while on the phone, he asked me if the place was clean. I said I didn't know as I'd just got the door open but told him it better be clean & he asked me to go and look! The fact he was willing to let me walk into it when it hadn't been cleaned should have told me everything. Once in, there was an overpowering smell of air freshener and damp. I eventually found a plug in & switched it off. There was mould in quite a few places & the smell was just awful. I went through to the utility room and was disgusted with what I found. The smell was even stronger there. There was a mop bucket full with filthy water. This was water from a leak in the roof! It was filthy. The washing machine also had a bit broken which could be dangerous for kids. I had to message the owner to get it emptied as it had been raining & the bucket was overflowing. I certainly wasn't touching it. It was obvious it hadn't been emptied for my arrival. It was over the floor & going in behind the machines. He did get it emptied but by the Thursday, it was going over the floor again as the bucket wasn't catching it all. I was disgusted by the place and was so upset I wanted to leave & was looking up hotels. In the end I had to stay because my 16 year old grandson is autistic & he didn't want to share a room with me & he couldn't be left in a room on his own. The games room - something he was looking forward to but after one look, he didn't go near it. The wallpaper is hanging off the walls, the owner would be better just ripping the hanging bits off. The kitchen - the lino is coming up and someone could easily trip over it. I used the cooker once, there is a horrible greasy smell around it. My grandson wouldn't use the plates, I had to buy paper plates for him. He actually wouldn't use the shower either cos it was mouldy. The backyard was full of cigarette ends. The whole place was just a mess. A mouldy bathroom with rust over the accessories. Had it not been for my grandson, I would have left as soon as I walked through the door. I honestly don't know how this property can be rented out, it's a health risk. We left a day early, I just couldn't stand it anymore.

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• Cara - Verified booking

  We absolutely loved our stayat St Heliers, however there are a few points we'd like to make in order to improve the property for future guests.

  .. Critique: As many others have pointed out, the property would benefit hugely from a second toilet downstairs (perhaps part of the laundry room could be converted). The house requires a more thorough clean throughout, before each new guest arrival. Stains on the walls, a thin layer of dust on surfaces & dusty old carpets could easily be improved. There was someone else's used disposable BBQ in the back yard when we arrived, along with cigarette butts, which was off-putting. Also PLEASE get some larger bowls - we bought cereal to eat and it was like eating it out of a thimble using the bowls provided, they're tiny! The bin was surrounded by small flies when we arrived too, could probably use a thorough wash with hot water and bleach. The kitchen sink needs a washing up bowl to help reduce water use. Good stuff: We loved the provision of WiFi, the handy guide provided before our stay, on-street parking with permit, the washer & dryer facilities, the games room for the kids was a huge hit, the large fridge-freezer, dining table with plenty of space and chairs, the several bedrooms and comfy beds, extra bedding and towels provided, and the general enormity of the property. The house is huge and you definitely have enough room to spread out, enjoy plus everyone have their own space as a family. Thanks so much for a lovely stay - hopefully improvements can be made and we'll recommend you to anyone heading to Blackpool in future!

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• Kim - Verified booking

  Cables hanging down the wall from tv.

  house smelled damp. mattresses badly stained ( no mattress protector) and a double sheet was stretched to use on a king size mattress, so didn't reach down the sides to fully cover the mattress, and because it was so tight, when you sat on it the mattress turned up at both ends. really needs a second toilet ( one toilet between 8 people is useless, especially when bath or shower is in use) needs to be mentioned in description that there are numerous and steep stairs ( no good if you have any mobility issues) cleaners still on site and not finished at 4pm when we arrived. beds were horrendously uncomfortable, could feel the springs, and they creaked every time you moved. wind howled through the house when bedroom doors were shut keeping everyone awake at night. cracked and loose grouting in bathroom, and flooring sticking up needs to be re-glued Plus Points. close to pleasure beach and promenade. house was big, and had all that was needed. games room was a big plus for the kids in the evenings. we have used Sykes holidays a few times now and this house sadly is not of there usual standard it was more like student accommodation, basic and not homely at all, lack of love and tlc, and general maintenance

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• Natalie - Verified booking

  Excellent location for all that Blackpool has to offer, within walking distance of all amenities.

  We had two cars with us and host was very helpful with supplying details of a car park for the second as you can only park one car on the road. Host was helpful with a comprehensive welcome pack and additional questions for recommendation. Only a few things that let the place down the biggest was the cleanness of the place, kitchen had food out of date in cupboards, flowers that had died weeks ago in a vase in the Window, bathroom looked like it needed a deep clean making us bleach the toilet n sink area before use. No toilet brush supplied. Bedrooms were very comfortable and had fresh sheets and good space. Another big factor was there’s no normal tv channels on any of tvs so unless you have your own subscriptions to added extra such Netflix or a bbc log in you couldnt watch tv at all this should be Basic to have at least free view via an aerial. Overall we enjoyed our stay and was want we needed for our weekend to enjoy Blackpool

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• Elizabeth - Verified booking

  We were disappointed on entering the property it smelt damp and musty.

  We were further appalled on opening the oven as it was filthy the oven floor and trays had not been cleaned had to clean before we could use oven not what you want to do on holiday. One more appaling thing was the tray in the dish washer which was full of grease. Feel that the property was only surface cleaned the house needs a deep clean. Also there was a number of light bulbs out and the games room was a huge disappointment to our children as they had advertised working games controller abd games console and both were broken. Had to get the maintenance man to fix shower it was set a boiling and we couldn't adjust. It saying all that we did enjoy our holiday but would not recommend this property to any one else.

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