Lodges & Log Cabins in Carlisle

Reviews

What our customers say about their holidays

• Jaime - Verified booking

  On arrival around 8pm the key was not in the key safe.

  after a 6 hour drive with a three year old you don't need that. The fridge was warm as it was set to minimum. The freezer wasn't switched on, so also warm. The dishwasher was broken.The gas cooker hob and oven didn't work. The toilet in the ensuite was blocked. There was so much clutter and tat in the property we had no where to put any of our things. Plates cups etc were dirty. The only hand soap was in the kitchen. There were so many scatter cushions on the beds when you took them off to get in to bed there was nowhere to put them out of the way. The hot tub had no chemicals in it after using it twice the water was dark brown and stank. No effort was made to visit this everyday to check the water and change the filter / add chemical to it. It made our bathing wear stink. There were no instructions how to use that. Or the washing machine, or the dishwasher, or even the heating. The outside gate glass door didn't latch properly and when it was pushed home correctly overnight it opened again and banged in the wind. This wasn't our choice of property as we booked number 8 originally which we found backed on to the one we had. We were dismayed to see the owners of our property repeatedly visit the one we had previously booked and subsequently had cancelled, they evidently are 'managing it' along with many other properties on the same site, there was no one staying there which has annoyed us no end as that is where we wanted to stay to start with. Given this I doubt very much we will ever book or recommend this booking site ever again. The Park itself was well kept and ideally located.

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• Theresa - Verified booking

  It’s a beautifully decorated property and having the hot tub is an added bonus.

  It had everything in the kitchen for a comfortable stay so we could see a lot of thought had gone into it. We appreciate the broken bed being replaced so that we could sleep properly but it would have been nice not to have that in the middle of our stay. The freezer has fungus in it and the fridge wasn’t overly clean. There was leftover bread and biscuits in the kitchen containers but they weren’t sealed so we weren’t sure if it was accidentally left behind or not. It might be an idea to move items in the cupboards into one or two areas so that guests have space to put things? Overall though a lovely place to stay.

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• Imran - Verified booking

  The Brocklebank Lodge was a real pleasure to stay at.

  The facilities were excellent and the lodge was well equipped with everything you would need for a long stay. We stayed for one week and found having a washer dryer and dishwasher a real useful feature. The property is modern, incredibly clean and very spacious. He have two children and didn't feel cramped at all. The kitchen had all the utilities and then some with new and clean pots, pans, coffee machine, kettle, toaster etc. We will definitely be back here!

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• Linda - Verified booking

  This is feedback for the owner only, please don't publish this bit: I found the double bed incredibly hard and uncomfortable.

  It would be useful to have a sieve or a colander. Apart from that, everything else was great, thank you. We hope you found use for all the Soreen bars and the Double Deckers that we left behind by mistake!! This can be published: A well-kept and very quiet site. The home itself was well-equipped and comfortable.

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• Andrew - Verified booking

  The lodge was excellent, very clean and well appointed.

  The only points of annoyance was the hot tub was not turned on for arrival so had to wait till the next day before is was hot enough to use and who ever was in the lodge before our arrival had left dirty cup and cutlery in the sink which is not a great view. Otherwise is was a very nice lodge.

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