Villas In Charlestown

Reviews

What our customers say about their holidays

• Joanne - Verified booking

  Great accomodation in fantastic location.

  Definitely recommend trips to Charlestown, Mevagissey, Fowey, Eden project and Lost Gardens of Helligan. Flat was spotlessly clean when we arrived which was reassuring in light of covid pandemic. Private beach was perfect with sand and clear water and plenty of space for social distancing (although no shade so take an umberella if it is hot). Takes about 10mins to walk down from the flat and fairly steep path so not ideal for those with mobility issues (steps down to last bit of beach). Flat was very comfortable and kitchen well stocked for cooking an evening meal. Dishwasher would have been a good addition. The email did say they would provide soap and surface spray but neither was there when we arrived so had to buy our own. We were also asked to take duvets and pillows/ sheets due to covid as well a our own towels. I am glad we did as the only negative about the flat was the bedding. The mattress covers were tatty and didn't fit well and the pillows (although clean) were about an inch thick. The flat was furnished to a high standard and so I am suprised owners have not responded to the numerous complaints about the bedding as this really lets the place down. That said if you are taking your own it doesn't really matter. You might want to take matress covers as well. The balcony was a welcome addition although the patio furniture is rather tatty and could do with replacing. There is a second smaller patio area off the lounge which is really too small to use but does allow some privacy when opening the french doors to let some air in if it is hot. Several local takeaways deliver on Just Eat if you fancy a night in. Would have been 5 stars across the board if bedding and patio furniture had been up to scratch.

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• Graham - Verified booking

  Our booked six night stay consisted of one night before we gave the keys back and found somewhere else to stay.

  In 25 years of renting holiday cottages, this was by far the worst. Spartan, poorly equipped, no room whatsoever, no storage space and what we believed to be us having the run of a large garden (as the photos depicted) for our two spaniels, we had a 12 x 12ft patch of grass. The tv is at a 45 degree angle to the settee, so you had to crane your neck to watch it. No net curtains so no privacy. A kitchen without a cooker, draining board or washing machine, the latter essential for a cottage that's supposedly dog friendly. As for the front door..... We were told NOT to turn the car around using the property opposite's drive which necessitated reversing down the narrow lane to get out, no mention of this when we booked. Presumably the cottage owners and the neighbour don't get on? The directions to the place weren't even accurate. If this place WAS converted from a barn, I can only assume that the barn was more comfortable. When we departed on the Sunday morning, the owners weren't in, so I texted them to say we'd left the place and to let them know where we'd left the key. Several hours later they replied to say, "oh dear, thanks for letting us know, we hope you find something more suited to your needs". No apology, no " what could we have done to make your stay better?", essentially, " thanks for your £400, 'bye". I just can't believe the glowing reviews for this place, people must have very low expectations. We will NEVER book through you again, a complete and utter disappointment. Yours sincerely Graham & Caroline Brown

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• Nigel - Verified booking

  1) We tried to recycle as per instructions in the welcome pack.

  Someone else put their recycling in the bin marked 18, which we believe to be our rubbish bin. Having searched the bin store we could find no other recycling receptacle. There was only 1 black bag in the apartment which was already in the bin. So we were unable to use a bin bag for our recycling. We removed other people's recycling from our bin, including glass bottles. Other holiday lets had full sized wheelie bins for their recycling. 2) The light in the main bathroom flashed when turned on, continued to flash and then turned itself off. We text the housekeeper, earlier in the week about this, but received no reply. 3) A tea towel was left in the washing machine, damp. we rewashed and ironed it, but it was not ours so we left it in the apartment. 4) Ice cream and frozen vegetables were left in the top shelf of the freezer from previous tenants. These items were not ours. 5) we cleaned tomato ketchup off the strut between two kitchen cabinets. 6) The drain in the en suite shower was VERY slow to drain. 7) The parking space for No.18 is difficult to access because of over hanging vegetation. 8) When checking our bedrooms to ensure we had all our belongings we found mattress protectors under the bed which we put in the bath with other laundry. We had no mattress protectors actually on our mattresses.

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• Mrs Serle - Verified booking

  We had a fabulous family Christmas here - 2 adults, our 4 children (teens+early 20s) plus 2 dogs. As other reviewers have said, the property is immaculate. I still cannot believe how a place so spotless can be so genuinely welcoming to dogs. Food bowls and filled water bowls set out for the dogs on arrival, along with lovely treats for the people, and a beautifully decorated Christmas tree- thank you! We have stayed in many holiday cottages over the years and even though I loved most of them, I never unpack, instead I just live out of my bag for the week. This time the house was so clean and warm, with no ‘holiday house damp drawer smell’ that I unpacked immediately. Much easier! The location is very quiet and peaceful, with a lovely view over a field of horses, but it is only a short walk in to the town. There are several supermarkets 5 to 10 mins away by car and there are lots of beautiful beaches and walks nearby. The house is fully equipped, even down to having rechargeable torches in sockets in the kitchen and upstairs hall, and there is an outside tap and hose to clean dogs and wellies after muddy walks. Martin called a few days before we went, to welcome us and to check we knew how to get in, which was very kind. We all thoroughly recommend staying here!

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• Louise - Verified booking

  Apartment is in a handy location, walking distance to Charlestown and a few minutes drive to Asda, Tesco, Lidl or Aldi.

  The apartment has plenty of space and the kitchen/ lounge area was bright and comfortable . Overall the apartment was clean and well maintained but big cobwebs on the ceilings and tops of furniture and units were definitely not done for a while.I think that was mentioned in a recent review in February, alas if I had read it sooner I would have realised the washing machine wasn’t working. I did send a text asking how to switch it on but didn’t get a response, but then when I saw that review and didn’t try again also as we didn’t require the DVD player I can’t say if that was working or not. Regarding the other reviews we didn’t cook much but the kitchen had the basics to cook with, let’s say you might not be able to bake a cake but you can certainly put a roast dinner together if needed. Personal choice, but again reading earlier reviews about the double bed being soft etc. We would agree it was way too soft to be considered comfortable as we are used to a very firm bed but this is again is our personal choice.

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