Christmas Apartments In Devon

Reviews

What our customers say about their holidays

• Susan - Verified booking

  We have had many holidays in your cottages up until now, but this by far the worst one we have been to.

  Alright, so we were next to the river, noted that the location is beautiful once you find it. We parked, as instructed, in front by the fence in front of the property. We had no sooner sat down when the occupant of the property above said we would have to move as we were in the wrong spot and we were blocking him in....not a good start! Also we have always had a welcome pack left for us which meant we had things to hand to make a cup of tea or coffee after a long journey.....not even so much as a teabag! We luckily had brought provisions for the same ourselves. We then had to find out where the nearest supermarket was. A post code at least WOULD HAVE Been useful. also one for the nearest garage as we read in the info left for us that. if we used any logs in the log burner they would have to be replaced by more which were available from most garages. Also we had to visit the local supermarket for toilet rolls as there was only the 1 in each bathroom. They had left some dishwasher tablets but I'm afraid I wasn't going to use the dishwasher just to wash 2 cups! There were no instructions left for the use of the dishwasher anyway, or the washer/dryer or cooker/oven. There was about a thimble full of Fairy Liquid under the sink. There were no toiletries at all in the bathroom and the towels were continually damp, we couldn't get the towel rail to work or the TV until we realised the TV wasn't switched on at the socket which was situated behind the TV. My husband found a long pole with which to reach and press it on, then, the next problem, The remote didn't seem to work, on inspecting that there were batteries were in there he saw they were totally corroded, such was the dampness in the property. So ... another thing to put on our shopping list! The property was in the dampest environment it could be with the most inadequate heating system you can get in the form of storage heaters. We spent a pretty miserable week in a damp, ill equipped cottage, it was even worse because of all the rain the area had for that time, we couldn't dry off coats. boots etc. Obviously, nothing can be done about the weather. We were to put bed linen and towels in a black bin back which would be left for us...WRONG, no bags left, so another item for the shopping list!! We were so fed up that we left the property on the 5th October instead of the 7th as we were so fed up of the constant fight to dry ourselves and our dog out . We do expect hot water to come out of a Hot water tap, it was cold, sometimes reaching the dizzy heights of lukewarm topped up with hot water from the boiled water from the kettle. To say we were totally underwhelmed with our visit is an understatement and we will NOT be booking a cottage with you again if this is acceptable standards in your eyes. Neither will we be recommending you to anyone else. We expected more considering the price of the property and regard our payment as a total waste of money and a waste of our time. There was no hairdryer in the property anywhere either

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• Hannah - Verified booking

  We loved our stay at Mallard cottage.

  The setting and views were just incredible. Such a peaceful corner of the world. We would recommend the cottage to anyone based on the views and proximity to the water alone. We really enjoyed having the pub close by and there were fantastic walks up the hillside too. The cottage was lovely and equipped with everything we needed and more. It was cosy and comfortable and we really liked the amount of storage space in the bedrooms. The Wi-Fi was intermittent at times. The floors are really creaky and the doors creak & stick which we found difficult with an infant sleeping. Had we not had a baby with us, this wouldn’t have bothered us. But it cost us sleep at times which was unfortunate! We were quite confused about the waste disposal, as arrangements are quite different in South Hams from where we live. We didn’t find the owners manual or info from coast and country cottages very clear on this. It would have been really helpful to have 2 kitchen bins - 1 for food waste and 1 for everything else. This would have guided us when we didn’t know how it worked. There were no extra bin bags provided to dispose of rubbish separately - thankfully we brought extra with us. Finally we wanted to mention the cleaners. They turned up just as we were leaving and were so helpful and polite. They had such a lovely manner about them that we really wanted to pass on how much we appreciated them and how they made us feel upon the end of our holiday. We had a fantastic stay and would love to come again.

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• Marilyn - Verified booking

  I stayed at this property in hot weather when we were out every day.

  This years stay was end of September, cooler rainy autumn weather abd more of a convalescence. The front door looks new but has a large gap between door and frame so it rattled all night every night during a windy, rainy week. The sofas need better cushions or foot stool should be provided for shorter people or children, it is designed for someone with long legs, not shorter people. The leather sofas look nice but lack comfort and the cushions and throws are a bit tatty. Very stingy welcome pack, only tube of washing liquid, pad and cloth provided and some milk sachets, 2 coffee sachets and 2 tea bags and a few jelly sweets. I stay in Uk properties about 4-6 times a year and this is definitely the meanest. 1st Bedroom had cobwebs covered in dust in corners and along ceilings. POOR HEALTH AND SAFETY IN BATHROOM- No handrail or in shower/bath mat provided for very slippy bath. Incorrect Wi-fi details provided, these were corrected on request. Beds have to be completely stripped and bagged up but no bags were provided. Rubbish is expected to be bagged and put in bins outside which means carrying bags outside, down stairs, through garden and communal entrance to bins at the end of car park, which is an issue in wet weather with slippery steps. Kitchen saucepans and baking/ roasting tins are old and rusty and need replacing and no foil provided. No kitchen paper towel provided. The property would benefit from better curtains in cooler weather, as the thin cotton curtains offer no blackout and let in drafts.

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• Guy - Verified booking

  Generally a pleasant start but a disappointment with a throw back to dealing with a 'holiday company'.

  One gets so used to dealing with superhosts with ABNB whose focus is on the customer that dealing with Coast and Country was a let down. Arranging key collection for a late arrival was poor. You wouldn't talk to my wife whilst I was at work; security reasons apparently - really! Why did this property not have a key safe like most holiday homes have these days. no, after a long late journey we had to find your office in town and get the key from.....a key safe. We had to return the key to the office as well. Again, to satisfy your convenience not the customers. Cleanliness - though generally clean, the shower head was mouldy and both the wash basin and bath didn't drain effectively. You ended up standing in ankle deep water after showering. The push down plugs need to be regularly removed and cleaned to prevent blocking. Again an example of superficial cleaning without thought. Oven trays and saucepans were dirty and rusty with the chopping board also unclean. Comments about this were in the visitor book too so obviously these comments are not viewed or acted upon. Overall, we'd summarise as style over substance. A good example was the in built sound system. Not required and buzzed and banged all week, like some background annoyance. This all said, the week was enjoyable and the flat a base from which we could explore the beautiful area. Disappointing also that there wasn't clear provision for recycling. I really cannot believe that you have someone that 'sorts the rubbish' as indicated??

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• Guy - Verified booking

  Generally a pleasant start but a disappointment with a throw back to dealing with a 'holiday company'.

  One gets so used to dealing with superhosts with ABNB whose focus is on the customer that dealing with Coast and Country was a let down. Arranging key collection for a late arrival was poor. You wouldn't talk to my wife whilst I was at work; security reasons apparently - really! Why did this property not have a key safe like most holiday homes have these days. no, after a long late journey we had to find your office in town and get the key from.....a key safe. We had to return the key to the office as well. Again, to satisfy your convenience not the customers. Cleanliness - though generally clean, the shower head was mouldy and both the wash basin and bath didn't drain effectively. You ended up standing in ankle deep water after showering. The push down plugs need to be regularly removed and cleaned to prevent blocking. Again an example of superficial cleaning without thought. Oven trays and saucepans were dirty and rusty with the chopping board also unclean. Comments about this were in the visitor book too so obviously these comments are not viewed or acted upon. Overall, we'd summarise as style over substance. A good example was the in built sound system. Not required and buzzed and banged all week, like some background annoyance. This all said, the week was enjoyable and the flat a base from which we could explore the beautiful area. Disappointing also that there wasn't clear provision for recycling. I really cannot believe that you have someone that 'sorts the rubbish' as indicated??

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