Christmas Bed And Breakfasts In Whitby

Reviews

What our customers say about their holidays

• Andrea - Verified booking

  A delightful property.

  Very comfortable and very warm, with a very efficient heating system. Lovely view of the garden and very handy for town with the added bonus of parking. Be aware that there is a technique to parking at this property and you may need to move your car after you have seen the diagram in the flat. It would be helpful if Sykes would send this information out with the confirmation of booking. There is a welcome pack of milk, wine and a pack of Botham's biscuits which is greatly appreciated. There are some teabags and sugar sachets to start you off, but no condiments, so bring your own salt/pepper shakers. For people new to Whitby, the apartment information would benefit from a map or diagram showing the nearest shops for buying groceries. There is a very well equipped kitchen with everything you need to self cater - but no oven gloves (we tend to carry our own so not an issue for us). The apartment has tea towels, wiping cloth and washing up sponge provided. The crockery is very high quality and there are several different size pans. There isn't a dishwasher, but there is a small freezer downstairs in the understairs cupboard. Shower is lovely and there is information regarding the hot water in the taps being slightly low pressure, which is very helpful. The shower itself has a pump and is the rainfall type. We do find that the listing is out of date: it states that towels are not provided (still has the covid listings on the website), but they were though the towels were standard towels, not bath sheets, so if you like a bigger towel you may need to pack one still. The towels were very nice and fluffy though. The bedroom is quite limited space wise between the end of the bed and the window. This may be an issue for those with mobility concerns who can manage stairs but may find manoeuvring in confined spaces more difficult. The bed is also quite soft but comfortable enough for most I would think, I just prefer a firmer mattress due to back issues. There is plenty of space for cases, plenty of storage options and hooks on the backs of all doors for hanging items. There is hanging and boot space downstairs when you enter the property. There is an eclectic collection of books and DVDs and plenty of sockets for the inevitable recharging of electronic equipment. We really like this apartment when visiting family though it is obviously very popular as we can't always book it. I would recommend highly.

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• Rebecca - Verified booking

  We were very disappointed with the whole experience whilst staying at this property.

  When we arrived on the Friday late afternoon on first glance the property looked nice however we soon discovered that there was sand on one of the beds and dirty throws covered in dog hairs and the glasses and cutlery were filthy and a dirty coffee cup still with coffee in it. I called Sykes straight away and they offered to send someone out on Saturday and as I explained at the time this was no good as I need the property to be clean when we arrived!! So I spent the first hour of my stay loading and putting on the dishwasher with the dirty glasses plates and knifes and folks and sorting out the other problems. Not good enough!! Then we woke up on Saturday morning to find the aga not working and it was cold in the kitchen. Followed by the wifi going down on Saturday afternoon and not coming back on until Sunday teatime. I called and emailed Skye’s at least 7/8 times over the weekend to report the problems and all these problems soured our experience of what should have been a stress free weekend away. I did not want to spend my Friday evening cleaning have just spent 4 hours in the car driving to sandsend!!! On return home I contacted Sykes and explained in detail about my experience and was offered £150 for the aga not working. I asked what about the cleaning and the wifi? And was told that because I declined the offer of a cleaner coming on Saturday afternoon I wasn’t entitled to a refund. As I explained on Friday when I spoke to someone a Skyes I had already cleaned the property myself!! I feel that this response and lack of understanding and compromise on your part was very short sited. We come to Sandsend a lot as we have friends there and had you been more accommodating with the compensation I would have stayed at your property again however I was disgusted your compensation and will never stay at crab cottage again. Also I have now looked at your reviews on various platforms to find out that you have had the same problems before and have lots of unhappy customers. I wish I have checked these out before and wouldn’t have wasted my hard earned money in the first place.

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• Gillian - Verified booking

  Beautiful location.

  Beautiful cottage. Beautiful welcome hamper. Disappointed by thermostats downstairs which didnt seem to work so could only control heating by turning off and on at control panel so we alternated between being too hot and too cold. Garden most unsuitable for children and dogs as open with dangerous drop straight into to neighbours yard. Steepness of garden not explained well enough on website. Upstairs window fixed shut and very black mouldy in twin room which agency have promised to deal with (pics sent). Clean in cottage but this reduced the cleanliness rating for me. Aga pretty but impractical and turned off for safety during our stay. Thankfully oven provided in utility room. Exposed electric switch in bathroom agency have promised to deal with. Twin beds are narrow. Sheets and towels are very nice. Sky TV very nice to have. Parking spaces great to have but sign is not clear enough as falling over and one day a car was in our space but only for a short time. Overall well equipped.

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• Teresa - Verified booking

  The property was in a great location for walking into Whitby and it was great to have parking.

  We did enjoy our stay but there were a few issues with the property as follows: 1. The bed was very uncomfortable and creaked everytime you moved. There is very little room to get round the end of the bed which is only about 6 inches away from the radiator on the wall. When we stripped the bed at the end of our stay we noticed that the matress protector was very stained and in need of a good wash, as was the duvet. 2. Not all cleaning had been done thoroughly before our arrival. The tooth mug in the bathroom and soap dish in the shower hadn't been cleaned and the extractor in the bathroom hasn't been dusted in months. I also had to wipe off the shelves in the fridge which had food residue on them. There is a freezer under the stairs but this needs to be defrosted and was unusable. 3. The gas safety certificate in the property file was 4 years out of date! I'm sure that an inspection has taken place since but it would be better if the current certificate was supplied.

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• Margaret - Verified booking

  Biggest disappointment on arriving at the cottage was the general standard of maintenance of garden areas and summer house.

  Due to overgrown vegetation there was no view when sitting in the summer house and it felt quite dirty. I would say that some of the cottage was tired, with the beam in the sitting room water stained. The back door was particularly hard to open with only one in our party able to open it. Even though heating wasn't required the radiator in the main bathroom was red hot making the bathroom unbearable. The height of the skylights here made them only accessible using a chair. We had to hoover the carpet in the ensuite bedroom on arrival as it had some sort of ash on carpet area just adjacent to ensuite.The wardrobe? space in the double bedrooms was very limited due to height restrictions. The skylights in bedrooms had no blinds making it particularly bright very, very early in the mornings. There were no salt and pepper dishes available and two of the four crab mugs were chipped.

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