Christmas Cottages in Cornwall

Reviews

What our customers say about their holidays

• Kenneth - Verified booking

  A great stay as usual thanks.

  However upon departure I had cause to move the dresser in the double bed bedroom with the ensuite. something had rolled off the top and underneath. There was thick dust on the top of the skirting. Also, on stripping the bed in readiness for our departure, there was again a fair quantity of dust between the headboard slats... and the floor under the bed held a fine layer of dust which could only be seen when the sun shone through the window at certain times of the day - if you were looking that is- in all the above cases it was obvious that attention had not been paid to this over several cleans and given that we lost most of our booked first day in order that a 'covid deep clean' could be paid attention to, it was obvious this had not been done. There were a few crumbs of food in the kitchen wall cupboard too, right of fridge... Clearly NOT a deep COVID clean that we experienced when we stayed in White Sails the previous October (2020). Also, the towel radiator in the ensuite bathroom did not work at all... The front entrance door had swollen too and scraped the frame as it was opened and closed. The noise of this may disturb other tenants? Other than this, I would say the stay was fine, the apartment well equipped and comfortable. We would stay with you again without question, but probably not this particular apartment given the cleaning. I am asthmatic and dust is one of my lesser triggers so a clean and dust free environment is something I would be looking for, particularly around a bed area. We brought along our Dyson personal air purifyer for the very purpose of extracting dust from the atmosphere whilst we slept. I have photo evidence of the dust I spoke of if you are interested to do something about it for your future clients.

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• Heidi - Verified booking

  We were very disappointed with the cleanliness of the bathrooms, bedroom surfaces and kitchen utensils.

  The sofa is grubby and the arms upholstery is very tired. On departure when we stripped the beds one of the single beds mattress protector was very unpleasant. Although we tried to call both carbis and Sykes offices to report these issues the phones continually cut us off. We had to go to the office on the first morning of our holiday to report these issues but do not think they were resolved satisfactorily. The Welcome cream tea no longer exists and a voucher for £4 to spend in St Ives as it’s alternative is not in our opinion an equivalent option for 4 people. As we had previously stayed in this apartment we were aware of the day guest passes for the Spa at the Carbis Bay Hotel that were offered to guests in this apartment. We found the voucher readily available again in the Information folder so were very surprised to find that it is no longer applicable. There was no assistance nor compromise over this issue which we find to be gross misrepresentation. We were only told that it was the housekeeper’s fault for not removing it. As you can imagine we do not think that the level of service is up to our expectations based on the previous visit nor is relative to the cost charged. We feel further consideration of these issues is required.

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• Sophie - Verified booking

  Brilliant holiday home!

  We could not have asked for somewhere better!!!! We absolutely loved the location… 2 min drive to watergate bay beach, recommend Wax for an easy family meal. Emily Scott food was lovely and view fantastic (but service less than ideal for the standard of restaurant), we didn’t try the Beach Hut as it was fully booked but I take that as a good sign as was Catch Seafood in the village of Mawgan Porth. The holiday home had sea views and we watched the sun gone down most evenings. Everything had been thought of in this house, super dog friendly with extra blankets to protect the comfy sofas from the dogs, a stair gate to keep dogs downstairs etc. Sofas and Beds super comfy, kitchen and bathrooms very modern and clean. Garden was small but perfect for our needs. Wi-Fi, tv and living space perfect for a family of 4! Some reviews talk about the parking… yes it’s a little tight but we managed to park an XC90 everyday with no issue! There is plenty of swing space and as the parking area is off the main road you can easily take your time if you are worried! Thanks so much Heather for a great week!

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• Sarah - Verified booking

  Our stay at Halcyon Cove has been perfect.

  The apartment was very clean, bright and spacious. It was lovely to arrive to milk and juice in the fridge and a packet of biscuits along with a welcome pack. Very thoughtful. The views are amazing and it was lovely to sit on the terrace and watch the boats go by, as well as searching for dolphins. Halcyon cove is about a 3 minute walk to the train station which is about a 4 minute ride into St Ives. It’s is also perfectly situated to use as a base to see visit many of the beautiful areas around south Cornwall. We particularly loved, Godrevy, where we saw loads of seals on the beach, The Minack Theatre, and Kynance Cove. Porthmoer beach cafe does the best breakfast ever and is a perfect spot to sit and watch the surfers. If I had to pick any faults with my stay it would be that I found the bed very hard and the invisible glass table caught me out (thankfully it is made of toughed glass) so we had to move it. That said, it would not put me off returning to this beautiful apartment and we are already looking at booking again next year.

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• Katrina - Verified booking

  The location and apartment were absolutely fantastic!

  This apartment was just a couple of mins walk to the train station to St Ives and 5mins from the beach (downhill....a bit longer uphill!). I honestly don't think it could have been more perfectly located. The bedrooms were great if you had young children as you can leave the doors open to hear them. The balcony opened to a fantastic view of the ocean and lighthouse, that I wasn't expecting and was far bigger than I thought. I loved that this apartment had everything that we needed in terms of things for the kitchen; lots of glasses, cups, plates and cooking utensils, pots and pans. The child cot was very good quality, sturdy and better than our one at home. Some minor suggestions (feel free not to publish) - perhaps move the sofa a bit closer to the TV to give more room in the kitchen area, which could get a bit tight - let people know you have plastic cups and plates for kids - a big plus to not have to bring them All in all we loved this stay. Feel free to edit and use the above feedback.

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