Christmas Villas In Kent

Reviews

What our customers say about their holidays

• Confirmed Guest - Verified booking

  The interior of the property and the finish couldn't be faulted, it was a comfortable home from home with facilities consistent with the rate charged. However the outside of the property was poorly kept up. The approach is down a driveway. At the time of the visit tall hedges either side had not been cut back and the branches scrapped both sides of our small hatchback car. There is no hard surface access from the drive to the front door, the two gates both have a grass area you have to pass over. At the time of our break (late June) it had been raining. To go from the house to the car meant stepping on to soft muddy area getting decent shoes dirty each time. Also the grass strip down the middle of the long drive hadn't been cut so you could only walk out of the property in Wellington boots. The two access paths up to the house were uneven and unsafe for any elderly or infirm persons and this wasn't helped by the porch light not working. This is a shame as the property is a one storey building which could be very useful for the elderly or disabled if the access up to the property was improved. The porch roof leaked badly also. The weatherboarding and front three windows had not been cleaned for sometime and spoilt the view on to the mature garden. We did contact Rural Retreats during our stay and there was some attempt made to cut the longest branches off the hedges in the drive and to cut the lawns which we were grateful for. It's a shame the outside lets this cottage down badly. Comments had been left in the Visiitors book indicating that these problems had been ongoing over a few years.

  Read more less >

• Confirmed Guest - Verified booking

  The interior of the property and the finish couldn't be faulted, it was a comfortable home from home with facilities consistent with the rate charged. However the outside of the property was poorly kept up. The approach is down a driveway. At the time of the visit tall hedges either side had not been cut back and the branches scrapped both sides of our small hatchback car. There is no hard surface access from the drive to the front door, the two gates both have a grass area you have to pass over. At the time of our break (late June) it had been raining. To go from the house to the car meant stepping on to soft muddy area getting decent shoes dirty each time. Also the grass strip down the middle of the long drive hadn't been cut so you could only walk out of the property in Wellington boots. The two access paths up to the house were uneven and unsafe for any elderly or infirm persons and this wasn't helped by the porch light not working. This is a shame as the property is a one storey building which could be very useful for the elderly or disabled if the access up to the property was improved. The porch roof leaked badly also. The weatherboarding and front three windows had not been cleaned for sometime and spoilt the view on to the mature garden. We did contact Rural Retreats during our stay and there was some attempt made to cut the longest branches off the hedges in the drive and to cut the lawns which we were grateful for. It's a shame the outside lets this cottage down badly. Comments had been left in the Visiitors book indicating that these problems had been ongoing over a few years.

  Read more less >

• Confirmed Guest - Verified booking

  The interior of the property and the finish couldn't be faulted, it was a comfortable home from home with facilities consistent with the rate charged. However the outside of the property was poorly kept up. The approach is down a driveway. At the time of the visit tall hedges either side had not been cut back and the branches scrapped both sides of our small hatchback car. There is no hard surface access from the drive to the front door, the two gates both have a grass area you have to pass over. At the time of our break (late June) it had been raining. To go from the house to the car meant stepping on to soft muddy area getting decent shoes dirty each time. Also the grass strip down the middle of the long drive hadn't been cut so you could only walk out of the property in Wellington boots. The two access paths up to the house were uneven and unsafe for any elderly or infirm persons and this wasn't helped by the porch light not working. This is a shame as the property is a one storey building which could be very useful for the elderly or disabled if the access up to the property was improved. The porch roof leaked badly also.The weatherboarding and front three windows had not been cleaned for sometime and spoilt the view on to the mature garden. We did contact Rural Retreats during our stay and there was some attempt made to cut the longest branches off the hedges in the drive and to cut the lawns which we were grateful for. It's a shame the outside lets this cottage down badly. Comments had been left in the Visiitors book indicating that these problems had been ongoing over a few years.

  Read more less >

• Confirmed Guest - Verified booking

  Excellent location. Comfortable and clean. Ecouraging welcome food and drink. Liked the large scale map that was very useful for short walks from the cottage. On the downside:- 1. The folder of equipment instructions was not where the property folder indicated it should be- ie in the desk drawer. Did not find it until the second day. That was after had needed it it several times! 2. Needed instructions for the hob - fine when eventually found them. 3. Needed instructions for the WiFi - fine when eventually found them. 4. Needed instructions for the TV remote - these were not available - managed to sort the input problem out with the help of the internet. 5. Needed instructions for the oven - these were inadequate. 6. About halfway through the holiday the boiler cut out. The instructions helped reasonably well. Had to remove a lot of cleaning equipment from the top of the boiler to remove the top to get at the reset button. 7. The smoke alarm is close to the cooking area. Had to have the extractor fan on above the hob when using the toaster to stop the smoke alarm from going off, even though there was not visible smoke and the toast had not burnt. 8. It would be a good idea to insert a note about how to operate the back door. This was tricky, but probably straightforward when you know how. Sorted it more by chance than logic. Very much hope these comments will be forwarded to the owner of Tuftton Croft.

  Read more less >

• Confirmed Guest - Verified booking

  The property was very nice but I wasn’t that impressed with the cleaning (lots of cobwebs and the hairdryer was greasy with fingerprints - I wasn’t picking it up). I was surprised there was so much extraneous stuff around (cushions, bed covers etc) that could have been touched by other people (thinking Covid-19). The kitchen roll ran out and there was no spare. There was a key to a “shed” that was marked very faintly which we only found on the last day. Never did find the shed. There was no book of instructions for, for example, the heating, the boiler or the cooker or exactly what was available. The welcome hamper was a nice touch. There was a good supply of kitchen equipment. The garden was lovely but there was a very dangerous loose paving slab on the patio that needs attention it was already like it when we arrived so no one had checked between rentals. We had a nice few days but they need to up the cleaning standards being mindful of Covid particularly.

  Read more less >