Big House Wedding Venues

Reviews

What our customers say about their holidays

• Clare - Verified booking

  We are still awaiting feedback from the property manager as he promised to get back to us following our stay at the Fullerton in Belsay 4-7 August.

  We fed this all back to him at the venue but not had any contact since our departure. It is hard to know where to start: Generally Unclean - asked 3 times for cobwebs and dead flies/spiders to be removed from kitchen - this wasn't done. Badly stained furniture; Walls with obvious recent flood damage streaks down kitchen, living room and hallway walls; Wallpaper hanging off and flapping on all 3 bedroom walls ; Extremely hot upstairs due to radiators on full blast and unable to switch off (visited during hot summer period and made it very uncomfortable to sleep; Bedrooms smelt of wet plaster at night; Hot tub not working properly and was unusable for first 24 hours after our arrival until engineers came to review it then only partly worked; Boiler broke down so we had to have cold shower on one evening and had a 'maintenance' engineer visit following morning and still unable to fix the problem resulting in 2 hours delay to our day and having to shower in another property; Rug being removed from living room due to appalling filthy state and suspected fleas; No instruction or welcome pack to show where to go or what to do on the property Noise from the office which was adjacent room to the cottage (felt like it was in the same room) as kitchen/ living area; No mirrors or cupboards / hanging space in main bedroom; Automatic lights in en-suites & corridors flicking on and off all night. All in all very disappointing as this was meant to be a break away to relax. Sadly it did not meet expectation or reflect the price we paid. I'm still wanting to speak about how this can be rectified. Fyi we have never complained about anywhere else we've ever stayed but this property was not anywhere near satisfactory.

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• Julie - Verified booking

  I will write separately to the owner / general manager as the stay did not live up to my expectations or the price tag for two nights.

  Had booked the cottage as a treat for my 60th birthday. The location and estate were beautiful. Although the cottage was clean and the bedding and towels were lovely, it needed a great deal of maintenance and tlc. Big stains on the walls (looked like bottles of bubbly had been popped and had splashed all over the walls). There were stains on the soft furnishings and settees. The other key things that were disappointing were: - turning up at 3.15 and the property was not ready for us and the staff weren’t aware that we were booked in as it was “not on the office calendar” - no guest information or welcome pack - the only instructions we were given were on how to use the steam room (never managed to get the hammam option to work). - no hot water on Sunday evening or Monday morning - so unable to shower etc - hot tub did not warm up on Saturday evening and Sunday morning so we could not use it. The hot tub was one of the main reasons we booked the property so really disappointing. Did text the GM at 8 on Sunday morning but no one turned up until 10.30 - just before we were leaving the property - the hot tub needed updating- many of the controls didn’t work, the LED kept showing error. - the garden needed lighting and some tlc eg removal of old chairs / cushions

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• John - Verified booking

  "A welcome sight after our long drive, charming, compact and inviting.

  This elegant space is a real delight and rewards both inside and out. By day the cottage is relaxed and airy, by night it becomes snug and welcoming. I loved the sparkling fittings and elegant interiors, they show real attention to detail. The kitchen was better than our own, we left several appliances untouched! The washing machine and dishwasher looked most tempting and I'm sure are every bit as good. The village was peaceful and quiet, almost like stepping back in time. I loved the tranquil views and rural ambience, the church proved a lovely focal point. Thank you for the welcome tray which awaited us, the goodies brightened up our shop-bought fare! While the seating area at the front is charming, the lack of rear access threw us slightly. The garden behind is not available although it would add much to the appeal and the letting ability!!" The description ought to make it clear that there is a steep staircase and access to the the double bed is quite cramped. The property is definitely not suitable for anyone with walking difficulties. I think the request to hang washing outside is misleading -not many people want their smalls on show in the front and only garden! -John

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• Tracey - Verified booking

  We had a lovely week staying at this beautiful cosy cottage.

  A lot of effort and attention to detail has been made by the owners to provide guests with a great holiday experience. Communication before the holiday was very helpful and when we arrived we were very happy with the cottage, it has been finished with quality high spec fittings and the decoration was tasteful and immaculate. We were delighted to receive a very generous welcome pack of local produce which included bread, jam, apple juice, biscuits and milk. We visited the local pub which is only 2 minute walk away and the village shop has everything you need for the week. We were able to park right outside the cottage all week and it was a great base for travelling to areas of interest. On one day we decided to have a rest from the car and enjoyed a fantastic walk to Hod Hill, well worth the effort. We would highly recommend booking this cottage, we stay in several cottages every year and this is definitely up there as one of the best. We would like to say thank you to the owners for the standard of accommodation you provide, it is obvious you care about your guests.

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• John - Verified booking

  "A welcome sight after our long drive, charming, compact and inviting.

  This elegant space is a real delight and rewards both inside and out. By day the cottage is relaxed and airy, by night it becomes snug and welcoming. I loved the sparkling fittings and elegant interiors, they show real attention to detail. The kitchen was better than our own, we left several appliances untouched! The washing machine and dishwasher looked most tempting and I'm sure are every bit as good. The village was peaceful and quiet, almost like stepping back in time. I loved the tranquil views and rural ambience, the church proved a lovely focal point. Thank you for the welcome tray which awaited us, the goodies brightened up our shop-bought fare! While the seating area at the front is charming, the lack of rear access threw us slightly. The description ought to make it clear that there is a steep staircase and access to the the double bed is quite cramped. The property is definitely not suitable for anyone with walking difficulties. I think the request to hang washing outside is misleading -not many people want their smalls on show in the front and only garden! -John

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