Big House Wedding Venues

Reviews

What our customers say about their holidays

• Katarzyna - Verified booking

  Reception feedback Reception on site - not pleasant and not willing to help.

  I have been challenged for face covering despite being exempt and wearing bracelet but the receptionist who did not wear the face mask herself. On the question why am I being challenged she said "my boss told me to do so". When Ive asked either she understand the law and either she is not allowed to ask me this question - she didnt bother. When Ive asked why she is not wearing one, she said "my boss told me not to wear one as Im behind the window" - what a joke. Phones were down with no information to customers at all. It was the hottest week in the UK but we were unable to use outside swimming pool because some filter got broken. absolute joke to dont have a critical spares on side in case of any issues. The reception seemed not bothered at all and only displayed the notice that swimming pool is out of order without any indication how long this will take. Nobody on arrival. Unable to find property we booked. Went to pub to ask the question and yet rude woman asked me to leave because she is not reception and she could help if I tell her where do I stay (haha) which I didnt know from Sykes booking. Left and avoided the place. Property - owner feedfback Property itself great fit for our family. Very well equipped home. The frying pans were out of use but after communicating with the owner, I had replacement within hour (yes! within an hour). Owner very amazingly supportive, directed me to the property as Sykes booking website has failed to provide clear details how to find the property. Paul - the maintenance guy very friendly, came and resolved heating issue for me. He meant to come every day to clean the hot tub but he has not arrived in last 2 days - pity. Location amazing, quiet, green in the middle of nowhere really but with 25min drive to the beach. Local towns lovely (Looe charming). It was amazing stay! Id recommend 100%.And owner first class as I said - very supportive! Dont bother with reception and pub - you dont need them to have a lovely holiday !!

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• John - Verified booking

  I booked Palau Farm for a surprise family get together for my wife’s 60th birthday and all I can say is ‘wow’.

  The location is amazing and the views stunning. The property itself was perfect for us with the large open plan kitchen and seating area at one end with doors opening up to that view providing a great place to sit and chat/play board games and eat. The kitchen and utility room were extremely well equipped although a vacuum cleaner and broom would have been useful to be able to tidy up before leaving. Had it been cold enough to use, the wood burner and supply of wood in the lounge the other end of the property would have been another great facility. We couldn’t get the Sky boxes to work but the internet was reliable and fast enough for the ample supply of apps pre loaded on the TV’s to provide something to watch in the evenings. During the day, who needs tv with a view like that! Many hours spent watching the sheep and goats roaming in the farms ground. The icing on the cake for us was standing outside and seeing the Northern Lights. Not supplied by the property :) but a fantastic part of our time there. We have only been back a day and are already missing the views. A big thank you to the owner for the effort put into making Pyllau Farm a fantastic holiday home, we will definitely be returning.

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• Natalie - Verified booking

  I’m not often speechless but was on arrival .

  This property has the WOW factor, the photos don’t do it justice. A stunning well equipped kitchen with a wonderful aga. The “boot room” is huge and in addition to the washing machine and dryer it housed an additional sink and neff hob. The dining table was sufficient for 10 people to sit comfortably around, and the lounge was very spacious. Underfloor heating and the log burners made it very snug. The master bedroom with french windows giving stunning views across the fields beyond, with its additional walk-in wardrobe area and en-suite bathroom was the icing on the cake. All the bathrooms and bedrooms were exceptionally clean. The outside space was fantastic too with bbq and fire pit. We were welcomed with a thoughtful hamper of treats from jazzy our host and on the couple of occasions we made contact was very quick to respond. Two of our party had to connect to work whilst here and the broadband was super fast enabling them was to do so successfully from the dining room and lounge. We will return one day ,

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• Shion - Verified booking

  The photos completely misrepresented the lodge.

  On arrival the hot water wasn't working. When I called the number from my bookung email I spoke to a very well meaning gentleman from the cleaning company. He was helpful and very apologetic but did let slip that the owner said they would contact us to let us know about the lack of hot water. I'm still waiting for this information from the owner. A plumber was apparently booked to come the next morning. No one arrived. The helpful gentleman from the cleaning company allowed us to move to the lodge next door which is owned by the same people. We saw the plumber arrive late in the afternoon so thank goodness we moved beforehand. The general disrepair of the whole lodge was very different to the photos. I would not recommend these lodges to anyone. Sykes Cottages who we booked through were helpful throughout and the gentleman from the cleaning company was too. However the owners severely let down the whole holiday.

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• Andrew - Verified booking

  Had a fabulous week at Butlers Lodge.

  Never tired of the wonderful views as we drove down the lane to the property. The property was spacious, clean and catered for all our needs. Has to be said that the main bedroom is amazing. The welcome pack was a lovely surprise and very much appreciated. We were able to cycle and walk directly from the Lodge, which was a bonus. The position, away from busy roads, meant that the children were able to go and explore in safety. Lots to see and do around the area and we managed to visit Bakewell, Matlock, Dovedale, Carsington water, Chatsworth, Ashbourne and Tissington. We were blessed with good weather on our visit and sitting outside watching the sun go down over dinner was one of my favorite times. All in all, a great place to stay. We enjoyed it so much we have already booked to go back again!

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