Villas In Cumbria

Reviews

What our customers say about their holidays

• Billie - Verified booking

  We had a lovely time during our stay at the lakes.

  We stayed earlier in the year but on a different site. Our previous accommodation was a lodge also with a hot tub. With this to compare to there are several things that could benefit from some attention in your lodge. I’ll start with the positives, which are the fact that the master bedroom mattress was extremely comfortable, we had an amazing sleep every night. I was thrilled with how lovely the lodge smelt upon arrival, with bringing our dog along I always get a bit worried that the accommodation will smell of pets which isn’t what I want regardless of having a pet myself. You could not tell it was a lodge that accepted pets so 5* to the cleaners there. The general cleanliness was good and quality of outdoor furniture good also, we got to enjoy the sunshine on a comfy and sturdy piece of furniture. The hot tub very enjoyable too. The negatives - dishwasher was out of salt and rinse aid, non provided under the sink so these need to be checked when the lodge is cleaned as pots came out dirty. The hair drier didn’t work. The tv in the lounge constantly froze when trying to change channels so we’d have to turn it off at the wall (our children just wanted to enjoy a little telly before bed and in a morning before our adventures began, but this proved difficult). Some badly cracked floor tiles in the main bathroom. The shower screen couldn’t be opened in the main bathroom, when trying to assist my son in the shower the shower screen started to tip rather than open like a door which made showering him difficult. The wardrobe doors in the master bedroom would not open and shut, again fallen off the runners and stiff, weren’t useable. There was some random stuff just dumped in the bottom of the single bedroom wardrobe too, looked messy. And just some general bits that looked tired and could do with replenishing. For example, rusty toilet roll holder in the en-suite and the bottom of the door in the en-suite was damaged and peeling. The kitchen could be better equipped, the knives were very blunt, couldn’t slice bread with the bread knife. The fridge was on maximum when we arrived and we understand why because it doesn't keep items chilled to the temperature you’d expect so I don’t feel this is working to the capacity it should. Overall we enjoyed our stay but when you look back at the issues we’ve listed there is a fair bit that you wouldn't expect to find in that condition. Lovely well maintained site, lovely staff in the bar.

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• Sally - Verified booking

  We stayed for a week returning 19th June.

  A clean, comfortable lodge with lots of added items (thanks for the wine!). The best feature for us was the large patio and hot-tub and we could park right outside our lodge. The lodge also does not get overly hot at night if the window is open (we had hot weather which was fortunate for us). Unfortunately the en-suite 'body shower' did not work - the temperature was boiling hot and could not be reduced. The maintenance team came quickly but said this was the owners responsibility as they had a separate contract and they would inform the owner. I explained I really needed this shower as to work as I had injured myself on the other shower but I did not hear back. I followed up 3 days before the end of our holiday and they promised to fix or compensate but heard nothing. Fortunately there was another shower over the bath but due to my back problem I had already struggled to get into the shower and cut my leg on the bath shower screen - the maintenance man trimmed the edge of the screen but beware as this is still sharp and the hand rails on the bath are low (this is why the cubicle would have been better). If we had been sharing the lodge with another guest(s) we would have all had to share one shower and that would have been horrible. Luckily it was just us and our doggie (we did not use the smaller bedroom). If it was not for the shower I would have given this top rating throughout as the patio was wonderful - fully enclosed for our dog and great hot-tub. We had a lovely relaxing time. However, the holiday was tarnished by an irresponsible maintenance team who alluded to the fact they already knew the shower had problems but still the shower had not been fixed. This should not be advertised with 2 showers.

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• Paul - Verified booking

  Lovely little cottage in Little Langdale.

  For the price it was good value and we were appreciative because we had booked it last minute. The location is good for exploring the local walks and hills such as Lingmoor. It also was very well located for some great mountain bike routes that I am familiar with. Well equipped kitchen. Beds were very comfy. Useful bike store which just about squeezed two mountain bikes. A few small points that could easily be fixed: I would ask that the owners get a new TV. The TV appears to be over 10 years old and is a bit small and with poor sound quality. In my view there is no excuse for this at all. Please also get more crockery. There is a full size dishwasher so it could easily fit 3 meals worth. Having only 6 plates and limited cutlery means the dishwasher needs to go on after every meal. At one point we had a few friends pop round but there was not even one plate each. I got the feeling that the owners didn't really want people in their cottage as there were about 20 little notes all round the cottage, giving various instructions. I can see the merit for some but others like telling you how to open a blind, reminding you to close the shower door, or why the freezer might rattle, were a bit unnecessary. Two little points which the owners perhaps can't easily fix is that there is no parking and it can be very difficult to park near the cottage during the day. Early morning and after about 5pm it is fine. Unlikely to be a reality but a residents parking system with a pass to put in the window would solve this. The walls feel rather thin so sound does carry around the cottage. WiFi is not great for obv reasons, but does the basics and just about powered Netflix. No mobile signal at all in the area.

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• Jonathan - Verified booking

  The lodge is fantastic and is in a lovely spot whereby you get the sun on the verandah for the majority of the day.

  On the down side, the dishwasher was rubbish. We had to go & buy our own salt, rinse aid and tablets which we’ve never had to do before in any self catering property. However it still didn’t work properly, 4 separate washes of the same load didn’t clean so we ended up cleaning by hand. A minor point but nevertheless worth mentioning. We couldn’t use the shower in the en-suite because the temperature was scalding hot, I mean really scalding hot and no matter how much we tried to alter it, it wouldn’t change. The electric fused one night, but it was swiftly rectified by the ground maintenance team. We appreciate as far as the dishwasher & shower go, we did not report it to maintenance because tbh we were up & out every morning. A special mention for the wi-fi which is abysmal & needs looking at. Fortunately we were there for a complete break away so it did not effect us but I am certain other guests with children will find it extremely problematic and frustrating. They are just minor points which need looking at. Overall it was great value for money. We would definitely go back, we had a great week and if those points we’ve raised were all good it would have been 10/10.

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• Julie - Verified booking

  Having stayed at the Hayloft many years ago, it was a shame to return to it in this way.

  The booking was last minute, but after a few hours delay we were assured it was ready for guests. On arrival we found it full of cobwebs and dead insects like it had been empty for a while. The kitchen was like a crime scene with what we hope was red sauce and not blood stains on the tiles, the walls, the floors, the cupboards and the cooker hood. The cupboards were full of crockery and glasses which were stained and greasy to the touch with obvious food residue on them. Worst still the pillow cases had either blood or more red sauce on them which was not the ideal start to a first night holiday rest. A day cleaning most of this up ourselves and running the dishwasher a few times helped make things satisfactory. An offer of a ‘repeat’ clean was declined as we had planned a short escape for peace and privacy. Feel reluctant to leave a poor review for a place we previously loved, but the photographs show that the return was far from the standard we expected to come back to.

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