Villas In Dartmouth

Reviews

What our customers say about their holidays

• Nicki - Verified booking

  The apartment is clean and modern with lovely original features.

  All bedrooms were big and spacious. The kitchen well equipped with full size fridge/freezer and dishwasher. There’s a washing machine upstairs. Three toilets and showers in total and a lovely big bath. The sitting area in the breakfast diner was a bonus and the window great for people watching as it looks out on one of the shopping streets. I was expecting more noise early morning and late evening being so central but it was pretty quiet. On the last night I left the ensuite window open and woke to the smell of freshly cooking croissants from the Cornish bakery next door. Not an unpleasant experience! The beds were all very comfortable and lots of hanging room for clothes including plenty of hangers. Loved the blue tooth speakers in each of the bedrooms. Only slight issue for me was not being able to keep the window in the bedroom with the ensuite open without propping it with something. I’m of a certain age where I need a cold room to sleep but I’m sure wouldn’t bother most. Car parking was easy even on a bank holiday when we arrived. As soon as we had the keys we were able to put the pass in the car window. We didn’t bother trying to park outside the apartment as the car park was only a two minute walk. I loved the fact that we didn’t have to use the car at all once we were there. There is a co-op a couple of doors from the apartment and a Marks & Spencer‘s food hall a few minutes walk away. On the doorstep are plenty of Cafes, restaurants and pubs. Be aware if there is a particular place that you would like to eat, it is best to pre-book as some places are fully booked by the day before. We can highly recommend the café Dudley’s for breakfast or a cream tea, the Seven Stars for an amazing lunch or the Royal Castle for another great meal. We also tried the George and Dragon on our last evening. Everywhere we went, the service was exceptional despite it being incredibly busy. We used the river boat for a cruise up to Totnes. We made the mistake of going straight there and straight back rather than wander round Totnes for a few hours. We also got the ferry over to the steam train and had an enjoyable ride to Paignton but were very keen to come back as Paignton is not as nice as Dartmouth! Also recommend getting the ferry to the castle and walking back. There are some amazing views and lovely houses to look at on the way. However, as lovely as the other houses were nothing beats this apartment for locality and style. We are already planning on coming back later this year! Dartmouth is our new favourite place and Tides Door ideal for our needs.

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• Ian - Verified booking

  Good morning,  I have tried writing an email to follow-up on my phone call on the 28th concerning 3 court cottages at hillfield village but this does not seem possible.

  For reference i have stayed in this property 3 times and at Hillfield 6 times so am comparing to previous visits.  I don't expect a holiday rental to be perfect (and in general this a comfortable home from home which is why we always book it) and we have had issues in this property in the past which the previously onsite team used to pop in and resolve instantly. There are a number of issues that need immediate attention.  Regarding the entrance door, on the bottom half of the stable door the door handle is broken and does not stay attached to the door, this obviously causes issues to open and shut it fully. I noticed this was an issue that got raised in Feedback on another property with a similar door on your website  and suspect, these doors are coming to the end of their life.  In the fridge, a clip is broken holding a shelf in place meaning you only have 2 shelves to use and not 3 which for a family of 4 self catering is an issue.  Various light bulbs need replacing as they dont work including a bedroom one and lounge one.  There is no mattress protector on the double bed which is pretty unhygienic. A glass has a chipped edge meaning it shouldn't be used. There are a number of issues regarding items that we're in this well stocked property that are no longer here. These include: a small kitchen knife, meaning you're always cutting items, with a large carving knife. There's no scales, but I know there used to be. There are plastic bowls missing meaning you would need to take china plates outside. The downstairs toilet has no toilet brush. The Hoover is filled up solid, meaning it doesn't work. I suspect the bag is filled up at the end of the summer. There is no broom meaning we can't even sweep up easily. All in all, there are quite a few issues that you or the property owner need to resolve because at the moment there are growing issues and I have stayed here multiple times so have seen the condition before. We always enjoy coming to hillfield village, and this particular property but if we had know about all these issues we would not have booked it. We didn't contact about these issues as i'm surprised you didn't already know and we just wanted to get on enjoying our holiday as we were out and about every day.

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• Christine - Verified booking

  We loved our stay at 44 Above Town.

  The view from the sitting room is stunning and it was so enjoyable just to sit and watch the activity on the river, also to be able to walk down so quickly into the town to mooch, or eat in one of the many great eateries that Dartmouth offers. We were able to find free parking in the road above Above Town and left the car there all week as we could do all we wanted on foot or by ferry while we stayed there. It does require a good level of fitness due to the steep climb up from the town to the house. The whole place has been beautifully decorated and we appreciated the lovely shower (we only used the main one) and plentiful storage space. A few things could make it even better: the seating in the lounge was not comfortable. We reported one of the sofas needing to be replaced as the springs had completely gone. The other was ok, but we've sat on better! The kitchen stools were not particularly comfortable but we understand the choice of the built in breakfast bar/dining table. There is barely enough seating for 6 in the sitting room (there were only 2 of us, but it is advertised for 6) and the current seating does not make the most of the view. A couple of chairs that can be positioned to enjoy the view out of the window would be great (we used two of the outdoor seats, bringing them upstairs while we were staying there). But again, there were only 4 of those, which would not work for outdoor seating if 6 people were staying. Likewise only 4 wine glasses were provided - I guess it is assumed that the bunks will only be used by children? But you could make it usable with older 'children' or groups of friends, by providing a full 6 of everything. We would have appreciated a cafetière (we don't like the waste of Nespresso pods, so we didn't use that) and a tea pot; also some way to recycle plastics, bottles and paper, as they were collecting these separately from other places on Above Town. There was no toilet brush in the top toilet. A curtain would be useful in the main bedroom, as the only ventilation is by keeping the door open, which means the blinds in the door don't do anything re the light. But we loved it. Thank you!

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• Paul - Verified booking

  Stayed in this property 2 years ago & it was great & reason why we booked again but I should have read the more recent reviews!

  Not sure what has happened in 2 years since but I have lodged a complaint with Sykes regarding general cleanliness of the property, it was simply unclean & dirty in places with cobwebs & spiders everywhere & in terms of cleanliness is the worst self catering accomodation I have stayed in for 30 years (I have never complained previously & have booked with Coast & Country in the past with no problems), full list of issues sent to Sykes with photos. There is no vacuum cleaner in the property & it shows. Front door handle was broken as it couldn't be opened from inside, this was fixed by Sykes on 3rd day of holiday, 2 days after reported. If I had not paid upfront I would have left the property once I realised how unclean & dirty it was, I contacted Coast & Country / Sykes the first morning we were there & they promised to send a cleaner in to sort, this didn't happen so 2 days later I called them again, they sent in the 3rd party cleaning company who advised there was no issue & the property was satisfactory, all they seemed to do was remove some cobwebs when I expected a full deep clean of the property! I refused to accept this and requested a member of staff from the Coast & Country Dartmouth office visit which they did on the morning of our last day, they agreed the property was not clean & unacceptable advising they would discuss & show their photos taken to 3rd party cleaners who they had a meeting with later that day. I would recommend C&C / Sykes find new cleaners as their current cleaners standards do not match mine, the minimum I expect of any accomodation on arrival is that it is clean & surfaces / toilets recently disinfected. I have requested compensation from C&C / Sykes for a holiday that was spoilt by this ongoing situation but have yet to hear from them.

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• Steve - Verified booking

  Hi, Our 3rd time at 3 Court Cottage, but a few niggles this time that we've never had before.

  .. - nothing at all on arrival was tiny bit disappointing - maybe we've arrived more prepared in the past and not thought anything of it, but no tea/coffee sachets or milk, or box of biscuits or anything - for a weeks stay it might be nice to arrive to something. - appliances off, switching the kettle/toaster, etc. back on is fine and expected, but having to hunt in the back of cupboards for the switch to turn the dishwasher back on was frustrating. It also wasn't and hadn't been the weather for it, but the patio furniture was all covered - again, just another sign that either we were one of first staying this year (end of March) or the property not quite ready for guests. - nobody could have known, but woken on our second night by the batteries failing in two of the smoke alarms. Removed the batteries (to avoid constant peeping noise) and reported the next day. I offered to replace and fit batteries myself, but advised not to and maintenance guy would resolve, but maybe a mix up somewhere as they hadn't been replaced when we left on the Friday. - Property is still great and a brilliant fit + location for our family of four, our girls love the jacuzzi bath, but the really old & difficult to use tv and dvd player in particular starting to let things down a bit. We'll still look forward to returning, but the property and maybe Hillfield village in general now without the pool facility is just starting to feel a tiny bit less special than it once did.

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