Dog Friendly Holiday Cottages

Reviews

What our customers say about their holidays

• Emma - Verified booking

  Cottage is a lovely location but very damp.

  Having a 3 month old baby with us, this spoilt our holiday as the cottage smelt very strongly of damp and the dehumidifier had to be emptied several times a day. On reporting the issue to HH we had a very negative and dismissive response and then eventually a visit where our concerns were pretty much dismissed. The cottage was then accessed on several occasions without our knowledge or permission when our possessions were in the cottage which really is not acceptable, no offer of an alternative was made or any sort of recompense. We ended up having to move down to Lavethan were the rest of our family was staying. Having stayed in many helpful holiday cottages in Cornwall and Devon over the last 10 years I am really shocked that the 1st tine we have an issue we are dismissed with no resolution. Its not what we or our family would expect and we are so disappointed that the 1st holiday we have been able to have as a family ended up being spoilt by accommodation that wasnt really fit for purpose especially when there is a new baby in the party.

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• Alan - Verified booking

  The property is very nice and well equipped and under other circumstances I would have loved my stay there but there were a couple of issues.

  Firstly the cleanliness of the downstairs rooms which I brought up with the owner. The kitchen really needs a good clean. Secondly, as Skyes and the owner are aware, the electric heaters downstairs were not working despite being connected to the electricity. This was not rectified in the 10 days I stayed there. Instead the owner brought logs so I could light the very small woodburner. Although this helped a little after being lit for a couple of hours in the evening, it did not help in the morning when the house was very cold and it resulted in an uncomfortable stay. An offer of compensation was made although despite leaving the property some days ago, nothing has been received. It´s a pity there is no survey for Sykes themselves as their customer service, once you have booked, is the worst I have ever experienced.

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• Sheena - Verified booking

  Well equipped, cosy and clean cottage.

  The garden description is inaccurate as says "private and secluded". The garden is open to the neighbours and visitor book says dog must be kept on lead in garden. No mention of this on website. Due to this we did not sit out. However, seemed to be ok for neighbour's dog to wander about our garden side and got home one day to find it had done its business on our lawn and we had to pick it up. Electricity meter in sittingroom ticks and buzzes loudly constantly. Neighbour parked their car right over the cottage front door a few times so you would not be able to get out with a pram or buggy. House is on a busy road and lorries start hammering past from about 5am. TV is very small and owners seem in no rush to replace after larger one broke as described in previous reviews. Loved the area and locals are friendly.

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• Confirmed Guest - Verified booking

  Thank you for a lovely stay! The welcome hamper was a really nice gesture and the scones were so yummy. Rooms were really comfortable and we had everything that we could need. Such a great base for exploring the coast and what a great view! I’d recommend both Lord Crew & Castle Inn for afternoon tea – dog friendly too! Great walk to Seahouses along the beach and interesting to visit Bamburgh Castle. Holy Island well worth a visit but Lindisfarne currently being renovated and has nothing in it which was a bit disappointing. Alnwick Gardens were fabulous and i can imagine the grounds would be beautiful in the summer. Unfortunately we didn’t have time to visit the castle – but we will definitely be back with Coquet Cottages soon too experience it then! We will definitely be back.

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• Philippa - Verified booking

  Cottage was lovely.

  A classic Cornish cottage. Was bit further away from beaches than we wanted but that is my failing to account for the small roads. The communication with you however was slow and disappointing. I have been emailing and calling since May about extending the stay as the cottage Was not booked the day before we arrived. I did not actually get a response until a week prior to arrival and by that point I had booked a local B&B. I sent the email chain and names of those I spoke to and that was still Unknown when I speak to the next person. I was happy to pay for an extra night. A real shame. Your response to emails and calls could be improved and keep records of calls so that the customer doesn’t need to start all over again every time!

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