Dog Friendly Lodges & Log Cabins In Prestatyn

Reviews

What our customers say about their holidays

• Melanie - Verified booking

  This Spa could be so much more.

  I really don't know where to start. My stay consisted of myself, husband child of 12 and 2 elderly parents (in their 80s). After a speedy, courteous check in we were shown by map where our lodge was situated, (note to anyone with a disability the parking can sometimes be a distance from the car parking area to you lodge) was even more of a headache when you have to unpack and make 10 journeys with all you luggage!! Initial look of the lodges and surroundings were really lovely, and well presented. However when we started to unpack and put things away, we immediately noticed that the kitchenette, that is advertised is merely a micorwave/cooker toaster and kettle (how you are supposed to prepare a meal in this was mindboggling), that said there were insufficient plates, bowls etc, no larger bowls to cook anything in microwave/cooker, no chopping boards, sharp knives, wooden spoons, even a tea towels was none existent etc you get the picture like nothing!! I asked reception for these utensils - response was microwave was solely for warming food up?! I did state that it was a microwave/cooker but was informed that they didn't have anything like this, we were given more crockery, and they tried with larger pasta bowls but that was it. We then noticed we didn't have any robes to use the spa, so again went to reception and asked, housekeeping did bring some along and apologised stating they would bring some of the slippers the next day, this never happened! The lodge looked dirty cobwebs in the shower areas, cigarette butts where the hot tub is (at the back of the lodge), there was a brush and dust pan no hoover to clean any spills up. I asked housekeeping how did we get our towels changed I was informed that we had to ask for housekeeping and they would sort this. This never happened. In my parents room there was no blind/curtains at their bedroom window - not what you want when undressing etc - again went to reception this was rectified the next day. The mess from the drilling on the wall was never cleaned away bits of brick dust etc on the floor and nothing to clean it away with again asked for housekeeping never came. Now into day 2 of our 7 night stay and we had a blocked drain in our walk in shower room, the water was pouring into the lounge area, which we had to mop up with towels, my husband spoke to 4 members of staff over 2 days to ask for this to be rectified, and for all the dirty towels to be removed and given clean ones - shower drain was eventually unblocked however the towels were simply pushed into the other corner of the bathroom and no clean ones replace nor did the housekeeping clean the bathroom from the dirty water!! I had to carry all the dirty towels to reception collect clean ones and raise my concern that this was not good enough! We again spoke to staff that they was a leak on the kitchen sink and the en-suite bathroom sink no-one came, and to be honest got sick of going back and forwards to ask for clean towels. At no one given time did any member of housekeeping refresh clean towels, mop the floors hoover around or remove the rubbish ( I may add that there was nowhere to place you household rubbish so once again my husband had to carry and find a larger kitchen bin which was situated around the kitchen area of the spa)!! At the end of our stay another visitor had disposed of there household rubbish pizza boxes etc was strewn all over the lawns in front of us and seagulls and birds were feeding at a frenzy! There was ants and on our 5 night stay when looking at how bad the leak was under the kitchen sink, noticed we had had a visitor in the form of a mouse!! The spa itself was lovely and so were the staff we had encountered, however our stay was really spoilt due to the lack of cleanliness, and constant back and forth with reception. Would never return no would I recommend.

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• Emma - Verified booking

  Overall it was a lovely stay and great location/ surroundings in the hamlet of Gwaenysgor.

  Enough space for us both with our two beagles but we were received to have had such good weather so we were able to utilise both indoor and outdoor spaces. Dogs were mostly able to run round the whole plot with a few exceptions where they chose to go under or over some gaps. Inside was lovely but some attention to detail with more hooks and bigger shelves would help alot. Under bench storage was well used. Some small issues regarding a loose bathroom door handle and cleaning of windows would have made it perfect. One issue we had was more options for rubbish, glass and recycling would have helped but we had to just leave glass bottles out next to the single general waste wheelie bin. Overall we would absolutely recommend this location and we'd consider returning in the future. Thanks Jonathan

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• Marie - Verified booking

  We had a lovely stay, 2 nights.

  Our dog loved it, I'm glad though the other one wasn't occupied as we wouldn't have been so free to let our dog roam at his leisure :) so we were lucky. It's probably our dogs last trip away due to his health problems and age, we did this for him and was perfect. Owner was brilliant, we didn't have toilet roll, not a major issue, my partner rang him (whilst I wasn't aware, we could have just got some!) anyway he was literally here in 5 minutes with the goods and he said it wasn't any trouble at all, lovely bloke too! Shower good, bed good, enough amenities, shower gels etc there too. If giving any constructive ideas is say a few more hooks maybe, bigger shelves, just things to enhance storage, and a little travel kettle in cupboard would be great as it took a bit on the stove :) but no issue.

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• William - Verified booking

  We enjoyed our short break at Cariad Bach.

  A very peaceful and scenic setting. All was as 99% as described. Beautifully clean and equipped. There were no bin liners so we had to buy some. An easy thing to overlook and didn't spoilt the stay. Two suggestions though! It is extremely hot in warm weather so a small fan of some kind would help. Standard mugs would be easier to use although the sheep mugs looked nice and tied in with the accommodation they weren't really practical. The bed was extremely comfortable. All in all we really appreciated our stay and would recommend this place for short peaceful breaks.

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• Matthew - Verified booking

  The property was ideal for myself and three friends to stay for the week.

  The property could have slept six. There isn’t cooking facilities (other than a toaster and microwave) but this wasn’t a problem for us. Definitely recommend taking additional toilet roll and hand soap and shampoo, because there wasn’t soap in one of the toilets. If you have a lot of rubbish, you might also need bin bags, there wasn’t any extra other than what was in the two bins. Also, there isn’t direct parking right next to the lodge. You have to park and walk, so consider how much you’re taking because it might take a few trips to and from the car.

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