Lodges & Log Cabins in Prestatyn

Reviews

What our customers say about their holidays

• Melanie - Verified booking

  This Spa could be so much more.

  I really don't know where to start. My stay consisted of myself, husband child of 12 and 2 elderly parents (in their 80s). After a speedy, courteous check in we were shown by map where our lodge was situated, (note to anyone with a disability the parking can sometimes be a distance from the car parking area to you lodge) was even more of a headache when you have to unpack and make 10 journeys with all you luggage!! Initial look of the lodges and surroundings were really lovely, and well presented. However when we started to unpack and put things away, we immediately noticed that the kitchenette, that is advertised is merely a micorwave/cooker toaster and kettle (how you are supposed to prepare a meal in this was mindboggling), that said there were insufficient plates, bowls etc, no larger bowls to cook anything in microwave/cooker, no chopping boards, sharp knives, wooden spoons, even a tea towels was none existent etc you get the picture like nothing!! I asked reception for these utensils - response was microwave was solely for warming food up?! I did state that it was a microwave/cooker but was informed that they didn't have anything like this, we were given more crockery, and they tried with larger pasta bowls but that was it. We then noticed we didn't have any robes to use the spa, so again went to reception and asked, housekeeping did bring some along and apologised stating they would bring some of the slippers the next day, this never happened! The lodge looked dirty cobwebs in the shower areas, cigarette butts where the hot tub is (at the back of the lodge), there was a brush and dust pan no hoover to clean any spills up. I asked housekeeping how did we get our towels changed I was informed that we had to ask for housekeeping and they would sort this. This never happened. In my parents room there was no blind/curtains at their bedroom window - not what you want when undressing etc - again went to reception this was rectified the next day. The mess from the drilling on the wall was never cleaned away bits of brick dust etc on the floor and nothing to clean it away with again asked for housekeeping never came. Now into day 2 of our 7 night stay and we had a blocked drain in our walk in shower room, the water was pouring into the lounge area, which we had to mop up with towels, my husband spoke to 4 members of staff over 2 days to ask for this to be rectified, and for all the dirty towels to be removed and given clean ones - shower drain was eventually unblocked however the towels were simply pushed into the other corner of the bathroom and no clean ones replace nor did the housekeeping clean the bathroom from the dirty water!! I had to carry all the dirty towels to reception collect clean ones and raise my concern that this was not good enough! We again spoke to staff that they was a leak on the kitchen sink and the en-suite bathroom sink no-one came, and to be honest got sick of going back and forwards to ask for clean towels. At no one given time did any member of housekeeping refresh clean towels, mop the floors hoover around or remove the rubbish ( I may add that there was nowhere to place you household rubbish so once again my husband had to carry and find a larger kitchen bin which was situated around the kitchen area of the spa)!! At the end of our stay another visitor had disposed of there household rubbish pizza boxes etc was strewn all over the lawns in front of us and seagulls and birds were feeding at a frenzy! There was ants and on our 5 night stay when looking at how bad the leak was under the kitchen sink, noticed we had had a visitor in the form of a mouse!! The spa itself was lovely and so were the staff we had encountered, however our stay was really spoilt due to the lack of cleanliness, and constant back and forth with reception. Would never return no would I recommend.

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• Matthew - Verified booking

  The property was ideal for myself and three friends to stay for the week.

  The property could have slept six. There isn’t cooking facilities (other than a toaster and microwave) but this wasn’t a problem for us. Definitely recommend taking additional toilet roll and hand soap and shampoo, because there wasn’t soap in one of the toilets. If you have a lot of rubbish, you might also need bin bags, there wasn’t any extra other than what was in the two bins. Also, there isn’t direct parking right next to the lodge. You have to park and walk, so consider how much you’re taking because it might take a few trips to and from the car.

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• Raymond - Verified booking

  Everything is perfect with this place only two downsides 1st no cooker in cabin ...

  Everything is perfect with this place only two downsides 1st no cooker in cabin and it's always bissy in the pool anymore than 3 people init at a time and your abit to close to each other and always loads of people sitting by the pool watching you and the restaurant has big glass windows so there can see straight in pool so I only got two go in twice out of seven days as always full of people apart from that location-comfort-pub-food-gym-hottub is fantastic shops are close anoth to walk to

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• Gina - Verified booking

  The Lodge is in a beautiful location however there is no way that the place had been cleaned , the floor was dirty and the bathroom hadn't been cleaned as there was hairs in the shower and sink.

  Cob webs and spiders were all over the place , in the showers in every corner of every room looked like this hadn't been cleaned for a while with the state of some of the webs. There were also ants everywhere, we spent hours boiling the kettle to try and get rid of them as they were entering the lodge everytime we opened the door. The sports bar was nice inside but they had run out of pies when it was pie night. Which disappointed me and the family.

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• Ashley - Verified booking

  When there isn’t an oven it should be explicitly listed as such.

  No parking anywhere near the lodges, most other holiday sites have spaces next to the lodges, these are a walk up a hill and stairs away, so, again, should be explicitly stated. Not much cutlery, no WiFi, TV was placed way too high - better to stand and watch then sit down. The lodges were otherwise well kept and was great that you get to use the spa and swimming pool, however the showers were too hot to use and there were no individual changing rooms.

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