Lodges & Log Cabins in Prestatyn

Reviews

What our customers say about their holidays

• Melanie - Verified booking

  This Spa could be so much more.

  I really don't know where to start. My stay consisted of myself, husband child of 12 and 2 elderly parents (in their 80s). After a speedy, courteous check in we were shown by map where our lodge was situated, (note to anyone with a disability the parking can sometimes be a distance from the car parking area to you lodge) was even more of a headache when you have to unpack and make 10 journeys with all you luggage!! Initial look of the lodges and surroundings were really lovely, and well presented. However when we started to unpack and put things away, we immediately noticed that the kitchenette, that is advertised is merely a micorwave/cooker toaster and kettle (how you are supposed to prepare a meal in this was mindboggling), that said there were insufficient plates, bowls etc, no larger bowls to cook anything in microwave/cooker, no chopping boards, sharp knives, wooden spoons, even a tea towels was none existent etc you get the picture like nothing!! I asked reception for these utensils - response was microwave was solely for warming food up?! I did state that it was a microwave/cooker but was informed that they didn't have anything like this, we were given more crockery, and they tried with larger pasta bowls but that was it. We then noticed we didn't have any robes to use the spa, so again went to reception and asked, housekeeping did bring some along and apologised stating they would bring some of the slippers the next day, this never happened! The lodge looked dirty cobwebs in the shower areas, cigarette butts where the hot tub is (at the back of the lodge), there was a brush and dust pan no hoover to clean any spills up. I asked housekeeping how did we get our towels changed I was informed that we had to ask for housekeeping and they would sort this. This never happened. In my parents room there was no blind/curtains at their bedroom window - not what you want when undressing etc - again went to reception this was rectified the next day. The mess from the drilling on the wall was never cleaned away bits of brick dust etc on the floor and nothing to clean it away with again asked for housekeeping never came. Now into day 2 of our 7 night stay and we had a blocked drain in our walk in shower room, the water was pouring into the lounge area, which we had to mop up with towels, my husband spoke to 4 members of staff over 2 days to ask for this to be rectified, and for all the dirty towels to be removed and given clean ones - shower drain was eventually unblocked however the towels were simply pushed into the other corner of the bathroom and no clean ones replace nor did the housekeeping clean the bathroom from the dirty water!! I had to carry all the dirty towels to reception collect clean ones and raise my concern that this was not good enough! We again spoke to staff that they was a leak on the kitchen sink and the en-suite bathroom sink no-one came, and to be honest got sick of going back and forwards to ask for clean towels. At no one given time did any member of housekeeping refresh clean towels, mop the floors hoover around or remove the rubbish ( I may add that there was nowhere to place you household rubbish so once again my husband had to carry and find a larger kitchen bin which was situated around the kitchen area of the spa)!! At the end of our stay another visitor had disposed of there household rubbish pizza boxes etc was strewn all over the lawns in front of us and seagulls and birds were feeding at a frenzy! There was ants and on our 5 night stay when looking at how bad the leak was under the kitchen sink, noticed we had had a visitor in the form of a mouse!! The spa itself was lovely and so were the staff we had encountered, however our stay was really spoilt due to the lack of cleanliness, and constant back and forth with reception. Would never return no would I recommend.

  Read more less >

• Natalie - Verified booking

  Where do I start about this dream holiday!

  Wow! What an absolutely stunning property in the most beautiful setting! The view was just amazing; it looked like our own secret hideaway in the forest. We were greeted by 4 squirrels, so my girls were really excited! Then even more excited to see that Claire had left them strawberry milkshakes and mini cupcakes!! We loved how cosy it was, made even more so by the underfloor heating and fantastic lighting and the electric log burner. I loved that every detail had been thought of from the nuts to feed the squirrels, the log burner being for show so the kids didn't burn themselves, and the sign and flowers welcoming us. It was beautifully decorated and immaculately clean and tidy on arrival. Everything was provided for us to keep it this way too. There were robes and slippers for us to use in the sauna and a beautiful collection of aromatherapy oils. The sauna was wonderful and much appreciated addition, when we were after a fun, but relaxing holiday. I left there feeling so much better and after a long and stressful half term, it was just what we needed! The girls loved playing the board games, watching TV and most of all being outside feeding the squirrels and exploring the area. Even when it rained, the girls were having the best holiday. Claire was a perfect host. Before the holiday, she emailed to ask if we wanted to know places to visit and explore and where to eat. We definitely took her up on a few of her suggestions and these were fantastic. She asked which flavour milkshakes the girls would like and made sure she had thought of them as well as us. She came to greet us personally at the house and check we had everything we needed and checked back the next day which I thought was really thoughtful of her. We had no problems, but I know she would have sorted them instantly. She even came to say goodbye with a gift for us and the girls. She was the best host I have ever come across. I am so glad we chose the Nest for our family mini break. I couldn't have wished for a more perfect holiday. I highly recommend this place and we are all looking forward to staying again. Definitely 10/10 all round, I can not fault this property or host. Thank you for making our holiday so special.

  Read more less >

• Yvonne - Verified booking

  We’ve just had the most wonderful and relaxing break at The Nest in Prestatyn which is so deserving of five stars.

  The superb quality of everything from soft furnishings & bedding to kitchen appliances, the attention to detail, the spotless cleanliness and the warm welcome we received were all absolutely outstanding. The facilities are of the very highest standard and Claire is a natural and brilliant host. We took all the information she gave us on local walks, restaurants and cafes and spent four magical days exploring and visiting different venues, returning each evening to a much needed and extremely relaxing sauna. Like The Nest, the sauna has well thought out features so temperature, music, lighting etc are all easily programmed to individual preferences. Aroma oils and robes are provided. Cyril, the visiting squirrel, loves monkey nuts (also provided) and will take them from your hand. He is very cute indeed. Now the secret is out I fear we will have difficulty booking our next stay! Thank you for looking after us so well and for the welcome bottle of Prosecco and luxury biscuits which were such a thoughtful and appreciated touch. The Nest exceeded our expectations by a mile and we look forward to revisiting in the summer. Warmest wishes, Y & A.

  Read more less >

• Richard - Verified booking

  Our stay at the Nest was perfect.

  Our host Claire could not of done anymore to make our visit exceptional . Claire was able to give excellent ideas on where to visit but also had brilliant knowledge of the local area . Claire’s recommendations absolutely enhanced our visit and her passion for the area really showed. Nothing has not been thought about for guests at the Nest . It’s incredibly comfortably and a perfect place to rest after exploring North Wales. Everything about the Nest is high quality. It’s been designed to maximise comfort of stay. The Nest feels very private and is a great place for a peaceful break . We loved seeing the friendly squirrel visit in the morning. The combination of the hosts care , the idilic location and the first class accommodation made our stay perfect . We stayed for a week and will be back again next year . The sauna is a must and is a real bonus feature . Would completely recommend for a getaway to explore North Wales absolute 5 stars from us .

  Read more less >

• Emma - Verified booking

  We had an absolutely lovely stay in our lodge, the facilities and location are absolutely stunning and I would definitely recommend to anyone.

  Just a couple of issues we had, the lodge was generally clean but there were quite a lot of cobwebs in corners and doorways when we looked closely, a little more attention to detail with the cleaning would be good. We were celebrating my friends hen do and we're disayri find out that on both nights of our stay the cocktail bar was booked for a private function and we couldn't use it. This was not mentioned to me when I booked and if we've paid to use all the facilities then we should be able to, it's not cheap to stay here. And finally on our first morning we went to the restaurant for breakfast and the man greeted us and asked for our lodge number and my name. As there were no menus and prices anywhere we then questioned whether this breakfast was included as part of our stay. When we were finished we asked a waitress who told us it was £14.95 each. This should really be advertised as we would not have paid this had we known.

  Read more less >