Dog Friendly Villas In The South Downs

Reviews

What our customers say about their holidays

• Tanya - Verified booking

  This was meant to be a very relaxing family holiday.

  We found on arrival that the lodge was in very poor condition. There was pet and human hair in the carpet and in the draws! The property had a very offensive smell of a stale/mould. The cupboards in the kitchen gave off an awful musky smell. Myself and my disabled mother spent the first day cleaning the whole place and yet the property owners failed to have a decent working hoover or alternative dust pan and brush forcing me to clean the floor on my hands and knees! The hoover smelt so bad when switched on the bag has clearly never seen the light of day! It was like 50 pairs of old smelling socks! Needless to say I am extremely dissatisfied with the experience of our stay. No one should have to have gone on holiday only to have to spent the first few hours cleaning! I had to buy my own air fresheners to help keep the bad smells at bay. We were keen to leave the lodge on a daily basis but sadly the weather was not on our side and we spent many a rainy day in the lodge. The other thing is if it rains you have nowhere to dry your washing. A clothes horse would have been really handy! The place on a whole was not very inviting. The only decent thing was the hot tub. However I will point out that two of the head rests were missing and one day the owner left his bag of chemicals lying around and forgot to switch the hot tub back on. I have a young 3year old who luckily didn’t get hold of these chemicals. The owners were made aware of all of these matters but nothing was done to compensate us. The outside bbq was rusty and full of old coal which again the smell was just horrendous, safe to say we didn’t use this but it would have been nice to have had the option given it was advertised as having a bbq. The sofa bed is just awful! It is made up of springs and no padding, this is not fit for anyone to sleep on and my daughter complained each evening from how uncomfortable it was! On the last day the owner called and left me a voice message to say a new WiFi router was being installed. We came back to the lodge to find a new router but no instructions on what the new password was so we had no use of the telly or WiFi connection which was very disappointing! The mobile number I had been emailed wasn’t connecting and the office was closed. All in all a dry disappointing stay at Keylow and I would like to be compensated for spending a week feeling miserable in a holiday lodge with misleading pictures and information on your website.

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• Emma - Verified booking

  Well presented cottage with a good level of amenities including a well equipped kitchen.

  Great quality beds and showers, very comfortable. We visited to spend time with family who live in the village but also had nice days out. No issues parking for us, also used the great bus service and trains from Redruth. Couple of minor issues, the addition of a handrail on the stairs would be helpful , especially for night time trips to the downstairs loo. Sleep was often broken by the church bells opposite chiming every hour, as lovely as they are, it took me a full week to adjust to them . Having some recycling bags to put out with the rubbish would also be good. I bought some smaller mugs (left them there for others) as the gorgeous ones supplied were too much for myself and mother in law. The vacuum cleaner was very smelly when I tried using it, the bag was full to bursting , with no other bags supplied. We also found on our first morning that both bathroom sinks and the wet room drain were blocked so they didn't drain. I couldn't understand how cleaners had not noticed this ? Cleared them and purchased drain unblockers which seemed to do the job. We have stayed in a few cottages in the village over the years and this is by far the nicest .

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• The M Family - Verified booking

  The Threshing barn is set in a lovely village location perfect for anyone wanting a peaceful holiday. It is about 20 minutes to Truro and Falmouth and also to Porthtowan beach, where you can book surfing lessons and there are cafes/restaurants, beach shops and toilets. As a family of 4 (children aged 15 and 12) the size of the barn was ideal and with 2 bathrooms there were no arguments! I would suggest some hooks to be added in the bathrooms for dressing gowns/ towels to be hung. There were plenty of coat hangers in the wardrobes. Beds were very comfortable. The kitchen was well-equipped!The outside space is lovely and well-maintained, the patio area has seating and a BBQ - unfortunately the weather didn't permit us to enjoy the outdoor area! There is also two car spaces and a games room with a table tennis table, this area is shared with the cottage on the grounds. We had an issue with the oven the day after we arrived and customer services were very efficient and it was sorted the next working day and It didn't stop us from having a wonderful holiday at the Threshing Barn.

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• Mrs Blackwell - Verified booking

  Bella's Place is set in an idyllic location bringing peace, tranquility and natural beauty to your door. Mark the very friendly and accommodating owner lives just a short distance from the studio and offers a wealth of information regarding Cornwall itself and locations/ restaurants to visit. You will also have the opportunity to meet Mark's four dogs if you like animals with Bella giving you a daily visit if you leave the bottom gate open for her. Tthe studio really is a home from home especially for Bella, she really is adorable. We wanted to rediscover Cornwall as it has been a while since we were last there and Bella's Place provided us with a fantastic base to return to after a day exploring the numerous resorts on our list. It truly is a hidden gem and one we would love to return to when we next visit. It was perfect for the two of us and had everything we needed for our week stay. We would definitely recommend 100%

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• Kirsty - Verified booking

  The cottage was fantastic.

  The location was perfect for exploring the southern tip of Cornwall on both north and south coasts. The facilities ticked all the boxes for us. Everybody had a comfortable bed, the kitchen was adequately stocked and thoughtful touches like milk in the fridge, flowers, a few dishwasher tablets, tea bags, and complimentary biscuits really made you feel welcomed at the property. We chose the property not only for the location but primarily as it offered a hot tub, we were looking for a bit of luxury. The hot tub was one of my favourites I've ever used and my favourite thing about the property, that and the view of the sun coming up from the sofa. The owners were quick to assist us to ensure we were using appliances correctly, heating and fire. A fabulous location, great facilities, great owners. We would definitely return. Thank you.

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