Holiday Cottages In Freshwater

Reviews

What our customers say about their holidays

• Judith - Verified booking

  Very disappointed.

  The owners not friendly told me key in the door on arrival by phone and that is where I left it as they did not make any attempt to say hello or goodbye. Their 10+ dogs are a nuisance and kept coming around our cars as we were driving away and left dog faeces all over the lawn in front of holiday cottage/owners cottage. No sea views as advertised. Adverts should state that cottage only suitable for certain height as the beams inside only for 5 feet 2 inches people - my daughter is 5'11'' and kept banging her head badly. The kitchen washing machine is in a disgusting state with rust on the outside and the dispenser tray filthy and obviously never cleaned as it was black with old washing powder or washing liquid. Tap in downstairs bathroom is moving and leaking. Only 2 wastebins in cottage - one large downstairs in kitchen and 1 tiny one in en-suite bathroom. Not possible to empty bins as large disposal area blocked off from using. Only 2 wardrobes for 4 bedrooms. No interior doors close properly and have large gaps at the top and bottom when pushed too. Every morning the stable hands played loud music which could be heard inside the cottage as the stables and owners cottage back directly onto holiday cottage. The hire of this cottage is not cheap and I think the agents are overselling and not taking account of the obvious limitations. It is obvious the owners are only interested in taking the money for the cottage and more interested in their horses and stables.

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• Lin - Verified booking

  The property overall was good and convenient.

  Sadly there were items “missing” from the contents. Hand towels were not provided. Only one Bath towel per person for two weeks. No cafetière for fresh coffee. No dishwasher tablets starter pack or salt for the table to name a few. No black plastic bags as advertised on arrival. The shower wasn’t so clean looking and the bath room had no towels. The furniture was very tired and saggy and I would certainly not recommend this property for anyone with mobility problems. The stairs are rather steep and very little safety in the way of handrails. Not for granny with arthritis! You must keep the gates shut each time you enter and leave the property. The gates are heavy. They have dogs and they must be kept away from the lawn. I have been to Sykes properties where the owner takes pride in offering a cake she made and other items. A bottle of bubbly was a nice gesture at Hill Farm but some of us are not alcohol drinkers. Overall I would recommend but remember this is a 400 year old farmhouse and that’s the quirkiness of staying in an old cottage. You can have a lovely time here but don’t come with great expectations it’s convenient and cosy and that’s okay with us We only saw the owner once or twice and we left without saying goodbye because there was no one one around at that time. Anyway thank you to the owners for their hospitality.

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• Darren - Verified booking

  We have just returned from a 2 week stay at Hill Farm Cottage.

  We booked a UK holiday this year as we've had enough of air travel for a while. Reading the most recent review we arrived a little nervously. However, within minutes all trepidation had disappeared. We were met by the owner having mistakenly driven into their driveway and were helped by him to the correct entrance to the cottage.We spoke with them almost daily during the course of the stay and were grateful of their advice on best beaches, best walks and a dog friendly taxi firm. Fresh flowers, a bottle of fizz and some orange juice were very welcoming touches. The cottage itself is totally charming but it is a 400 year old property and comes with the quirks and original features of that age which we and our guests loved. Despite that, the wife speed and strength was excellent. The only visitor to our garden was our dog and had no issues as its completely separate from the neighbour and riding school provided you close the garden gate. We never experienced more noise than you would expect from booking a cottage within a working riding school. The staff at the school were all respectful and friendly. We had a terrific time. Both our guests and us intend to be returning, soon!

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• Nicky - Verified booking

  This is a beautiful, if expensive, holiday cottage.

  However, I was EXTREMELY ANNOYED when I arrived and the floor of the double bedroom was soaking wet. The window has obviously been left open by the previous tenant; when we arrived all windows were closed. The cleaner must have known about the floor and I contacted the owner that afternoon. Nothing was done or said. For the first few nights I was stepping out of bed onto a WET floor, which then remained damp for a few days with a damp smell appearing. Had this been a hotel I would have been re- roomed. I’m very disappointed that nothing was done and no compensation offered. This is unacceptable in a cottage costing over £1000. Sykes were very helpful but sadly the owner was not interested. Other smaller comments are that the App said there was hot tub and their wasn’t; the clothes airer was broken and whoever thought it was a good idea to put a full length mirror on the bathroom door directly opposite the toilet clearly didn’t sit on the toilet! I have used Sykes many times and had some lovely cottages but this one and the owner need to revisit customer service sadly.

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• Lesley - Verified booking

  The worst disaster possible with a rental cottage!

  We were able to get in initially but not easily, unpacked all our belongings into the cottage then went out, only to come back and be unable to gain entry. Neither key worked. We phoned the owner twice and left messages, tried to phone Sykes for help but your phone number isn't evident on the website!! Please put it somewhere easy to find. After 40 minutes of persistence with both keys we finally managed to gain entry. Phoned owner again and left another message. She rang back later and arranged for the door fitter to call the next day. He arrived and oiled the mechanism and told us the opening instructions given to us by the owner would result in the door lock mechanism jamming. I passed this information onto the owner together with the correct instructions for opening of the door by email. The situation was resolved but our holiday was spoilt as our nerves were shattered and we no longer had any confidence in our ability to re enter the property. We certainly would never return this property or its neighbour with similar locks.

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