Lodges & Log Cabins in Gloucestershire

Reviews

What our customers say about their holidays

• Rachel - Verified booking

  We booked a last minute break for Christmas.

  Communication was really good with lots of useful information. The lodge is tricky to find as the sat nav takes you past the site. As soon as you see the sign for Phocle Green its down a dirt track then a sharp left where its says phocle Lake private land. We chose Mallard which is one of only four lodges onsite so its secluded and quiet. We were pleased with the location onsite as it was the furthest away from the entrance and at the edge so no one else had to come past our lodge. However other lodge visitors walking around the lake did walk past as probably didn't realise it was a dead end. Upon arrival we were surprised by a Christmas tree along with prosecco and mince pies which was lovely. The place was immaculate, exactly as pictures and smelt nice. It was spacious with two decent size bedrooms and ensuite bathrooms. Supplies included were sachets of tea, coffee and sugar. Anti bac spray, tea towel, dish cloth and dishwasher tabs. Hand and bath towels along with separate towels for the hot tub, hairdryer, toilet rolls, tubes of shower gel, shampoo and conditioner. The only things I would have liked to be included which were not is a small bottle of milk so we could have had a hot drink on arrival. Some cooking oil, salt and pepper as you only need a small amount for the times you choose to cook. Also some washing up liquid for when you only have a couple of items so don't need to use the dishwasher. The place is so relaxing with beautiful lakeside views with the bonus of the hot tub which we made use of even in the horrible weather. We saw rabbits, a stoat, a heron and lots of birds. We did have a few negatives but don't let this put you off booking as they aren't a problem if you are aware of them. We chose a place with TVs in each bedroom but we could only get a couple of BBC channels so had to stay in the living area instead of relaxing in bed. We would have liked to have sat out on the patio of an evening or spend time in the hot tub after dark, as it turned dark just after 4pm. However there was no outside lighting. There was a switch for an outside light but it only seemed to stay on for a few minutes then switched itself off. We left it on when we went shopping but came back to complete darkness so struggled to get from the car up the steps with our bags. They do supply torches but when hands are full it would be impoved with a few solar lights around the hot tub area and a light that can be left on by the front door and patio. We did find as the central heating was on timer we were cold at times so could have benefited from some more throws. The fire in the living area is just a flame effect with not much heat from a fan heater underneath it. So after coming out of the hot tub we could have done with an actual fire to get warm and dry our swim gear. It was winter with minus temperatures though so its probably not an issue when staying at other times of the year. For cooking lots of cutlery, crockery, pans etc were supplied, so cooking isn't too much of a problem. We could have done with some foil, a couple more pans for the hob and a casserole dish or deep roasting tray with rack but we managed to cook Christmas dinner by keeping stuff warm in dishes and reusing pans. Finally even though we loved the location the road directly behind the hedge is very close so you do get road noise. Its an excellent base for visiting loads of places. Very close to Ross on Wye with several supermarkets and pubs. The Moody Cow pub 4 mins drive was exceptional service and quality food. Also recommend short 20 min drive into Ledbury where the Feathers hotel is popular. Gloucester docks is around 25 mins drive. Hereford is around 30 mins with lots of independent shops. All in all I can honestly say we were very pleased with our choice, the negatives are minor, we have already recommended it and look forward to returning. Thank you to the owners for enabling us to have an enjoyable Christmas.

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• Hayriye - Verified booking

  It was just what I needed.

  A perfect break from everything without losing the mod cons. There was no tv and this was just perfect. We had a pc to watch movies in the evening. It was so lovely to wake up to the lake and geese, ducks and swans in the morning. After a few days the ducks got so used to us they would come onto our decking, have a look around then go back in the pond. Be careful not to leave the yurt door open when out of site as the ducks will go inside! It was so peaceful and nice to wake up in the morning and not see houses, people or cars. There was a limited bus service into Tewkesbury and Evesham. Both lovely towns. Like going back in time when you come from a city - in a nice way. People are so friendly. The owners were friendly and helpful without being intrusive. The bed was clean and comfortable. Having a dishwasher was a real luxury. I loved sitting on the decking in the morning and also going in the hot tub in the evening. It was a real escape. Even though the owners house and other yurts were close by the yurt was so secluded it felt like being alone in the countryside. For those on public transport the bus can be flagged down by the side of the road. They do stop running at 5.45 from Tewkesbury. We didn't try to get a taxi back so not sure how much that would cost. The hob worked well. There was a fire in the outdoor seating area and it can be made more sheltered on a rainy day by closing the sliding door. Excellent place to stay. Have looked at other yurt holidays but they don't have the extra home comforts like this one does.

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• Faith - Verified booking

  I have tried several times to contact Sykes by phone (no one answers!

  ) and via email to which I have had no acknowledgement. I find it extremely infuriating when a person books a holiday and they have a valid complaint or constructive feedback and wish to communicate with Sykes and are constantly ignored. I have booked many, many cottages through various agents and can honestly say Sykes customer service is appalling. Please stop using COVID-19 as an excuse for not providing professional customer service. This was the first time I’ve booked through Sykes and it will be the last time. When you wanted a booking you were quick to act and response and service was fantastic up until the holiday ended. That’s where customer service took a back seat and you haven’t had the decency to return my phone calls or reply to even one of my emails. The standards were poor and I wanted to advise you with constructive feedback. I don’t expect anyone will reply, even now - it’s just one that is swept under the carpet. You’ve had your money and just don’t care. Please take me off your mailing list. If you cannot be bothered to reply to your customers, I certainly won’t be using you again. Great customer service is what makes a company stand out so why would I recommend Sykes when you can’t be bothered with your clients. Thank you. F Weekley

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• Denise - Verified booking

  The yurt was as described.

  We would have liked to have used the boat which was in the description, but it was dirty and full of water, so were unable to. The bed was super comfy. It got very hot in the yurt and the fan provided didn't make a difference. Spiders and beetles were a daily occurance, but you are staying in a woodland property, so to be expected. A full screen on the door would have been great, and stopped the mosquitos. The hot tub was amazing. The light didn't work for evening dips which was a shame. We googled how to use the hob. The deck area isn't suitable for fishing, as too high to lift fish over safely. The covered area is a great addition in hot or rainy weather. A flushing toilet was an unexpected bonus. Private, clean, functional. Evesham and Tewkesbury close by. The Beckford Inn was lovely and welcoming. The owner was lovely and the maintenance guy dave, very friendly and helpful in sorting the hot tub, mid stay. We didn't want to come home! We would love to return to experience one of the other yurts.

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• Peggy - Verified booking

  Having read all the fulsome praise regarding the Lakeside Yurt, one is always concerned that it surely cannot be as good as the published comments.

  But happily on this occasion, we were not disappointed. We were very fortunate with the easter weather, so days were spent relaxing outside overlooking the lake and enjoying the antics of the resident birdlife. The facilities are more than adequate, but the yurt does get extremely hot during a sunny day, mainly due to the acrylic dome on the top of the yurt allowing the sun to heat the inside. Fortunately, the evenings were cool and by bedtime, the temperature had returned to normal. I expect at the height of summer, a fan might be required at night. As has been mentioned by others, an eye mask is essential to block out the early morning light. The owners were delightful and helpful, and on site if needed, out of sight if not. A very late decision to stay an extra day and miss the traffic was speedily and happily arranged, for which we were very grateful. Highly recommended.

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