Group Accommodation Bed And Breakfasts In Cornwall

Reviews

What our customers say about their holidays

• Catherine - Verified booking

  Rospletha Cottage is located in one of the most beautiful spots in Cornwall and probably the UK.

  We had an amazing few days exploring the local area, with the Minack theatre, the coves and the coastal path right on our doorstep! Simply stunning! Sadly, the first few days of our week were spoiled by the unclean state of the kitchen when we arrived. I had to put all the plates, cutlery and utensils in the dishwasher, wash the tiles, the shelves, the glasses. There was even a full cup of coffee left in the microwave, with mould on it. There were cobwebs in lots of places (stressed me as I am not a fan of spiders) and we weren’t able to open the French doors onto the patio until the owner ‘forced’ them open later, which we had not dared to do. The hinges were just very rusty, due to the sea air I guess. We were also put off by the fact that the owners were staying in their wooden chalet in the garden, right across the cottage’s patio, so sitting outside didn’t feel private at all. This chalet is neither mentioned in the cottage description, nor showing on any of the photos for the cottage on Sykes. Also, there IS a huge field at the back of the house, with sea views, but it is also the overflow car park for the Minack theatre, so every afternoon, we had hundreds of cars/vans and people just 100 meters or so from our rental. Again, something which is not mentioned in the description. The owners of the cottage / chalet had visitors coming across ‘our’ garden on two occasions…this was not acceptable. On the first night, we arrived quite late because of heavy holiday traffic. When I saw the lack of cleanliness in the kitchen (namely dirty plates and cutlery draw), I went over to the chalet to mention this to the owner (who had just welcomed us and said to come and see him if there were any problems). I thought they’d like to let their cleaning company know…well, I was not received well at all! I won’t go into the details as we did receive apologies the next morning but I was left shaken. Rospletha is an amazing place, but, as a family, we all felt the same: Rosphetha Cottage needs more cleaning, TLC and private garden space. Also, I would not have chosen this cottage if I’d known that we would be sharing the garden with its owners.

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• Sallie - Verified booking

  We reported several issues during our stay; 1: Hall lighting - non existent.

  Reported Monday 19th June - resolved Friday 21st June with electrician in attendance. 2: Main bathroom lighting - only 1 of 2 inadequate wall lights working - bulb was completely missing and had never been replaced leaving the room incredibly dark given the dark wooden slat blind (required to be down at all times due to the property to the rear). With a shower over the bath and no handles or non slip bath mat it didn't feel very safe. We checked the understairs cupboard but no bulb there to fit. Reported on Monday 19th June - never resolved during our entire stay. 3: The downstairs shower wasn't getting warm at all and the shower head was broken. Shower curtain sits too high above the tray so the moment the shower was switched on the entire floor was soaking wet. Reported 19th June - plumber arrived Wednesday 26th and was never resolved. 4: Major issue with flies from the middle weekend - Saturday 24th June onwards. They appeared to be coming from inside the very rotten sash windows which was really unpleasant with 30-40 emerging each time approx 3 times a day for the rest of our stay! Reported and never resolved. This house requires an awful lot of maintenance and the garden is incredibly overgrown. The beds creak constantly. The floorboards either side of the bath are rotting. The kitchen equipment is so basic without so much as a serving spoon. The fact that the washing machine is in an incredibly musty outhouse should be mentioned in the details to prospective customers. The information folder for the house was hidden inside the meter cupboard above the breakfast bar and should be on full view for arriving guests. Why were you not aware of the issues we raise as surely they should have been reported back by cleaners during the turnaround between guests and should have been rectified? We have asked for a cost adjustment for our holiday and I understand that this has been passed to the relevant team and I look forward to hearing from you.

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• Simon - Verified booking

  On arrival it was a struggle to open the main door.

  When entering we had noticed lack of cleanliness windows were all smudged and marked mirrors were also dirty too, cobwebs found everywhere. The downstairs toilet light was constantly flickering when using it. The upstairs landing light also flickered, the master bedroom main light was not working at all (but got replaced when got in touch with maintenance), the main bathroom had broken floor tiles, the second set of double doors in the living area was a wrestling match to open close and lock so we didnt open them again, there was a chip on the hob in the kitchen, all the lamp shades need cleaning or replacing as they were dirty, the hot tub cover was covered in bird droppings which had not been cleaned in a while, they had used slate surroundings the area so be aware that you'll need some foot wear getting in and out of the hot tub, I'd also recommend an umbrella whilst in the hotub to avoid getting bird dropping on you. It should really have a canopy over it like one of the neighbouring hottubs has. Could do with replacing sofas badly worn and sunken and lingering smell off dog ( which i understand it was a pet friendly accomadation but could be cleaned properly) there are some good poits though, the beds were comfy the hotub it self was nice, when your not getting bird droppings on you, the showers in bath main bathroom and ensuite were good. The wifi helped alot as it is a complete signal deadspot, plenty of cutlery and crockery provided. We would stay again if a few upgrades and general maintenance were done. We paid 850 for the week and although was cheap for the accommodation you can see why it was cheap.

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• Alexandra - Verified booking

  We really enjoyed our stay in the Lookout.

  It is a very tastefully furnished house, well equipped and decorated with an eye for the detail. The view from the front rooms is spectacular! The house is a little older but very clean and Georgina, the housekeeper, and her husband are really friendly and supportive. It should be mentioned, though, that the house can‘t be reached by car at all. You have to carry all your luggage and the shopping up a steep and narrow little lane, which is a little tedious. We found parking quite difficult as well. We drive a rather large car and so we ended up parking the car well out of Mousehole up the hill most evenings. So more specific information in advance on these two aspects would be helpful and fair. Nevertheless, we would book the house again, since we really felt at home there. We think it is a pity that the garden is not in a better condition, though. It would be a really lovely place to sit. The lower lock of the front door blocks, so on our arrival it took us more than half an hour to open the door, which was not a pleasant experience after a long journey. We called ALL the numbers provided by Sykes (including the one of the local property manager), but couldn‘t reach anybody. So for about half an hour we were quite worried that we wouldn‘t have a place to stay the night. In the end we managed to turn the key, but we really think that lock should be changed. The house also provides a washing machine, which isn‘t mentioned in the description of the property. So that was a pleasant surprise.

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• Megan - Verified booking

  It was mentioned in the listing that there would be a swimming pool on site however that was not the case as when we got there some people said it was a plan about 5years ago and not got pushed any further.

  Also the cleanliness of the house was not great, there was cobwebs everywhere, inches of dust on top of wardrobes and on blinds etc. Hence all the cobwebs there were loads of spiders crawling about which is understandable because of the season changes but for the amount there was it was not nice and comfortable to sleep with. Speaking of comfort, the beds and pillows were ridiculous, I had 4 pillows to myself but felt like I had 1, I’ve got chronic back pain originally and so has my mum who has got a medical condition where her back needs to be risen and we were both in so much discomfort due to the pillows being so flat. The mattress itself was average, no life or bounce to it. We had a maintenance man come out as I went to put the heating on in my room, as soon as I did I could smell gas. My mum said it’s probably just dust I can smell, as she went to check behind the radiator, the whole radiator fell off the wall and was hanging on by tiny temporary screws. Immediately turned the radiator off, took pictures and sent them straight to the people in charge. Few hours later they sent out that maintenance man who fixed it straight away but mentioned the mattresses hadn’t been changed in over 11years, when the site first ever opened?? Besides all that, had a great stay, liked how big and spacious the place was along with the fact that they provided a smart TV where you could watch Netflix, Disney etc.

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