Group Accommodation Lodges & Log Cabins In Cornwall

Reviews

What our customers say about their holidays

• Robert - Verified booking

  First glances, the property was lovely - just as it was portrayed.

  However, things started to go wrong almost immediately. I tried both contact numbers given to me as I had an issue with not being able to use the 'smart' TVs - the first number was unavailable, and I left a voicemail on the second number (Malcolm or Matthew?), requesting a call back, which I never got. So, for the whole holiday, we were only able to use the TVs as normal, terrestrial sets. Not a major thing, but the fact that no-one could be bothered to ring us back got me quite angry - and that's when the other faults started to raise their head (remember, one returned call would have sorted all of these issues). Below is a list, in no particular order: We were unable to use the gas hob – the safety lock had been engaged, but the knob to release it was broken off (it looked like this had been gone for some time, and that various attempts had been made to glue something to do it) – so, oven cooking only. There was an unpleasant smell in the property; on the day we arrived, a plumber gained access to replace something in the upstairs toilet, as he said the smell had been reported previously – this obviously didn’t fix it. Bird Poo – I know this is a major issue in the park, due to House Martins nesting in the eaves of the properties; however, I didn’t expect to have to ‘jump’ over the doorstep because it was covered in this stuff – there was nothing available to clean it with – I didn’t pay the sort of money charged, just to have to clean poo away every day, anyway. Finally, there was the outside décor; this property did not look like it had been painted for a while, and there was a lot of peeling paint. Also, there were broken boards on the panel at the front – one ripped off and lying on the ground, and 2 or 3 others hanging off.

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• Persephone - Verified booking

  Honestly the pictures shown do not do this property justice, the whole place is even more stunning than shown!

  ! Val and Steve were on hand to help with any problems you had (I had an issue with the shower in the morning, I messaged Val and she offered to get Steve to come and have a look at it. Turns out I just hadn’t turned it on properly). Their hosting skills were absolutely fantastic. The lodge was impeccably well put together, tidy and clean. The kitchen was fully functional and had the options of a washing machine and a dishwasher which made the stay a lot easier. Val and Steve went the extra mile and put balloons and banners up as they knew we were attending for my daughter’s 12th birthday, they even left a lovely card for her. She really was over the moon. The hot tub was heated and ready for us on arrival. There was lots of information sheets, DVD’s and the choice to book swimming which meant we had lots to do!! I have rated them on here as high as I could but they really do deserve the highest ratings!! We will definitely be booking to come back again in the future. I would also like to add that where the lodge is located it is very tranquil and quiet. I loved waking up in the mornings and seeing the view from the balcony when I went upstairs in the morning.

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• Mik - Verified booking

  Had a lovely week, lovely location, clean and very accommodating.

  Site staff were friendly. Tv aerial either faulty or needing better aerial, as tv required was required when raining and signal was playing up, connector seemed loose. Beds were comfy, bedding was clean. Trees could do with lopping back a bit to protect lodges. Games room was good fun. Pool times were awkward, and no availability outside when rain forecast, even though it didn’t rain. Also, pool shut early outside when plenty of sun and light would have allowed a swim. Never got to use outside pool due to restrictions. Inner pool said to book online but we were allowed in as it was almost empty and allowed to stay over booked time slot. Would definitely stay again and recommend to friends. Welcome pack of drinks and biscuits was a nice touch! Restaurant made good food and was dog friendly which was nice to see. Meals were large! Internet was weak, being in a valley, I guess. Thanks for a nice holiday!! Went to Eden project, Rock, Fowey, Padstow, Jamaica inn, camel train, Polperro, Poole, Tavistock ( Friday market). All great places. A visitors' book would be a nice add on to the lodge.

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• Colette - Verified booking

  The setting and location was lovely.

  The lodge could do with some investment as looking a little tired. Understand this is a holiday lodge but the table and chairs and settees and double bed were not the best. It was perfectly functionable though and did not ruin our stay. The lodge did smell damp downstairs, I believe this is to do with the area as mornings outside would be damp but if heating not turned on even for an hour to dry your bath towels etc then downstairs did not really warm through enough to dry out and I believe this also added to the dampness. Once turned on the space dried out and the smell disappeared. Might be worth noting this to potential guest to help combat this issue in the future. There was black mould on some of the windows and back of the curtains (although clean) you could see where this had been an issue. The decking outside also needed some maintenance. We had a wonderful stay and none of this effected our holiday but I think this might be helpful to future guests and the owner if not stayed at the property recently. The space and size of the property was ideal for us.

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• Janet - Verified booking

  This property was great.

  Two couples one with mobility problems. So the downstairs bedroom and bathroom worked well. We also took our young springer spaniel and he was settled too. All Was Very clean, kitchen well stocked with most things you need for cooking. Sitting area downstairs good for daytime, upstairs used during the evening. We found the location enabled us to access local attractions on both coasts. A lovely relaxing break. We were very lucky with the too which helped! It would be helpful to have local information available, away resorts didn't give us their pack, but we collected one and left it behind, also a visitors book were recommendations could be left would be good. We loved birds of prey, which was just a few miles away. We had a lovely visit to Padstow Trerice national trust property was great, fabulous afternoon tea offer! Watergate beach was beautiful. We had a drink at the beach hut the food looked and smelt amazing, but booking is essential! St Austell as a place to visit us is rubbish but the beaches along that coast are beautiful we are told!

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