Group Accommodation Lodges & Log Cabins In North Yorkshire

Reviews

What our customers say about their holidays

• Ashley - Verified booking

  An outstanding property in an idyllic location with spectacular views.

  We were lucky enough to be the first ever guests at this exceptional property and we cannot thank John and Penny enough for their friendly, warm welcome. This spacious home from home is spotless and tastefully decorated to a very high standard; there’s everything you need for a cosy, restful, relaxing stay. The huge kitchen is extremely well equipped and arriving late at night we particularly appreciated the welcome pack provided. The bedrooms were very comfortable and well furnished, and the blackout blinds meant we slept soundly. The house is set in a beautiful garden with breath-taking views and is ideally placed for walking and whiling away the hours enjoying a tasty lunch or drink in one of the local cafes and pubs. Our mornings were spent lazing in the conservatory, which is the perfect spot for bird watching. We were lucky enough to spot a woodpecker and were entertained by the antics of the pheasants, chickens and cats. Afternoons were spent exploring some of the many walks in the area. We enjoyed taking in the scenic meandering river routes to Grassington and Appletreewick followed by a well deserved drink in one of the local pubs. And after all that fresh air we returned in the evenings to the warmth of a log fire in the lounge which had a great range of DVDs, books and games to keep us entertained. We have had the most relaxing holiday and look forward to returning. John and Penny have put a lot of love, care and thought into making Kail House the perfect retreat. We would highly recommend this exceptional property.

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• Mrs Christine Blakeburn - Verified booking

  location was perfect. just felt the place was a bit tired, stains on carpets, sofas, oven was dirty, stains on walls and curtains, we didnt use any baking trays as they were looking a bit grim, toilet brush was terrible in the on suite bathroom, my mum said the one in the loo and downstairs bathroom were the same, we found broken glass under the sofa when we arrived as the dogs ball rolled under, my husband swept up and there was hair as well, feel a bit disapointed as the pictures looked lovely. also the patio furniture should have been set out, we had to clean that as well. all of these things should be addressed by the cleaning team, we leave at 10am and arrive at 4pm no way was 6 hours used to clean the property. when i removed the quilt cover on the main bed it had stains on the quilt. we would book again if all these things were put right because the location was perfect it just needs tweeking, i moved a few orniments on the shelves in the front room as looking at empty shelves just looked a bit sad, the owners had some lovely pictures on the walls but again the one above the bed in the onsuite bedroom needed cleaning, i moved a chair to plug my hairdryer in and the cleaner had not duted behind there, even just things like taking a sweeping brush to the patio doors would have been nice. i did messege the owner about the broken glass so she could inform her cleaner

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• Mrs Paddison - Verified booking

  We have just returned from a lovely family holiday staying at Puffins, booked through Ingrid Flutes Holiday Cottages. Firstly, thank you to Laura the property manager for great communication and excellent customer service, also to Fiona one of the owners for taking the time to call us to ask if everything was ok. Our stay at Puffins was vastly different to one of the previous guests party. The owners have obviously worked hard to upgrade the home. New tiles in the main bathroom, lots of redecorated rooms and repainted exterior. The property has also been 'deep cleaned' recently and we found the oven very clean. There was plenty of crockery and kitchen utensils and we were happy to cook most evenings rather than eat out. Puffins is in a fantastic location a very short walk to the beach either through the adjoining park and Glen or down lots of steps and the town is 10 minutes walk. Our Granddaughters loved having access from the garden into the park and playground which is very well maintained. We also walked to the rail station and took a train ride to Scarborough one day. Perfect holiday home for a family group.

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• Stephanie - Verified booking

  What an amazing, spacious, characterful house.

  Beautifully appointed and equipped with EVERYTHING we needed. We didn’t need to have taken any of the little extras we packed. So many special touches that made us feel very welcomed. I won’t spoil it for future guests, as it would make this a very long review. Needless to say you won’t be disappointed. The friendly Penny greeted us on arrival, then left us to get on with our break; although living on site we didn’t see her again until she came to say “Goodbye” Extensive gardens to stroll around at leisure. So peaceful just sitting enjoying the wildlife. All six of us were thoroughly impressed. We all enjoyed our break and left refreshed and relaxed. Perfect location for us in our favourite Yorkshire dale. Thank you for sharing your beautiful property, and providing all the little extras. Steph, Mick, Dave, Carol, Ivan and Sarah xx

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• Miss Kaps - Verified booking

  Puffins is nicely located and well equipped. The rooms are principally invitingly decorated and furnished and the house’s closeness to Glen Gardens and the Beach is a huge plus. The two things we were unhappy about were the lack of cleanliness in the house when we arrived (dog hair on furniture, debris on the floor, mildew in bathrooms) and the fact that the major bathroom with the adjacent bedroom were smelly and could not be made more agreeable despite airing, heating and lavishly using Febreze on the floor and other areas. The house also smelled unventilated and unpleasant when we arrived. This would need to be changed asap from our perspective in order to improve the value of a stay at Puffins. We also did not get any refund or reduction of our cleaning fee despite the unsatisfying status of the house in regard of its cleanliness.

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