Group Accommodation Villas In The Lake District

Reviews

What our customers say about their holidays

• Lisa - Verified booking

  The property was perfect, location, facilities and cleanliness.

  Decor was very tasteful and the use of space in the bathrooms very cleverly thought out. The only things that let the property down were when we arrived the heating was very low and the house was extremely cold. We tried to adjust the heating and found when it hadn’t warmed up a number of the radiators had been turned off and in fact the boiler was running under pressure. We reset the boiler and the house quickly warmed up. If we hadn’t had prior knowledge of this particular boiler I think it would have been difficult to sort. The other problem was the hot tub. When we arrived we checked it and it was turned on and showing a temperature of 38 degrees. We cooked a meal and then went to use the hot tub only to find that it wasn’t working. The jets weren’t working and the temperature had dropped. We tried contacting the person named in the folder, Pete but there was no reply. We tried a few of the numbers in the folder but with no joy unfortunately. We book a property because we enjoy going in the hot tub after a meal on the Friday night. We feel that this has taken away some of amazing assets if this property. We finally got through to Sykes( the number used was the one on their email confirming the property details) and they were very good at communicating with myself. A couple of local hot tub contractors managed to fix the hot tub at 6pm on Saturday and we looked forward to using it on the Sunday. We checked it on Sunday and things seemed to be ok but when we came to use the hot tub on Sunday afternoon we found that a few of the jets were not working and the temperature quickly dropped. We presume that some of the motors may not be working. We were again disappointed as this is a highlight of our stay. We wouldn’t want this to affect further bookings for the owners as it was a lovely cottage. We would like you to consider a refund of a small amount due the inconvenience of contacting Sykes, the workmen and the hot tub not working properly. Thank you

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• John - Verified booking

  This was our 3rd time at Mrs Puddleducks as it was always a favourite.

  We hadn’t been back for a few years due to having a little one but now he can do stairs we decided to return. It was disheartening to see how they had let the place go. Mrs Puddleducks was far from the enchanting, magical cottage it used to be. The lack of care and attention to detail were evident. The outside pipe was disconnected, pouring water on anyone below. There is a leak in the downstairs living room, likely caused by water damage from the disconnected pipe, leading to water dripping in the lounge. The shower in the middle bathroom does not work properly and the screens are hanging off the runners. The shower in the top back bathroom keeps coming off its runners. There is a missing remote meaning you have to share a remote control between the downstairs and middle lounges. Some of the plates, bowls and mugs are chipped. The sofa cushions were covered in dog hairs so had clearly not been cleaned. There was I’m assuming a missing mirror on the middle landing which isn’t a problem but the unsightly hangers and glue left on the wall show a lack of care. The top bedrooms had their charming door plaques still in place of Jemima and Mrs Tiggywinkle, however, the plaque from the children’s room was missing, to which the children were not pleased about. The location of Mrs Puddleducks is wonderful and it is just a very very short walk to the centre of the town but the lack of care and attention have let it down massively. What is also sad is that many of the issues I have mentioned, have also been mentioned in previous reviews, some from several months ago, and whilst the responses to these reviews offer assurances that the issues would be dealt with, they clearly have not and the responses were just meaningless words as a tick box activity to show they have read them.

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• Carly - Verified booking

  The property is in a great location and having parking was really convenient.

  The property is nicely furnished and decorated, and the hot tub was a good addition to use in the evenings. Unfortunately, the property wasn't very clean and is looking quite tired. We understand that the property is booked out quite a bit, but the general maintenance needs to looked at. The tap in the Kitchen dripped constantly, the plinths are falling off, the small fridge isn't fixed in properly so falls forward everytime you open the door, the shower screen in the back double bedroom falls off the runner each time you open it and the back garden is messy and could do with a good clean and tidy up. Also, the cleanliness let the property down. There were cobwebs everywhere, dust on skirting boards, plug sockets, etc and we found a pair of used underwear in the corner of one of the double bedrooms. On arrival, the fridge was not working, which was frustrating as we had stopped at the shops and brought food before turning up at the cottage. Getting hold of anyone from the management company was a nightmare, but they did send someone out that night to fix it. It was evident that the fridge had been off for quite a while, so it made us question if the cleaning team had even opened it when they were there. Some of the Kitchen amenities also need to be improved. A larger frying pan is required (this has been mentioned in numerous reviews so you would think the owners/management would have purchased one by now). Additional plates, bowls, cutlery, etc would also have been useful. For the price we paid, we expected a slightly higher standard so wouldn't choose to stay again.

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• Ruth - Verified booking

  Overall we were very happy with our stay.

  Great to be in the town, near shops etc with on site parking. 3 comfortable bedrooms with good quality bedlinen & excellent bathrooms. Plenty of hot water & the property was cleaned well. 3 comfy sofas in the lounge too. However there were some minor problems. Some issues were easily rectified: there were no egg cups, or a tray in the kitchen. A tray is vital when you have to carry food up steps from the kitchen, & through the lounge to get to the dining room. There were no basins or bowls for cooking in the kitchen. We like to have scrambled eggs for Christmas Day breakfast but there was nothing to mix them in. I was able to purchase all the missing items from a local hardware store. I left these when we ended our stay. The property description said a starter pack for the log burner would be provided - it wasn't. Again we bought kindling, logs & firelighters locally. Unfortunately there was an issue with lack of heating in the dining room, despite adjusting the thermostat. This meant that it was decidedly chilly in the room, uncomfortable when you are eating meals, especially your Christmas lunch! We did contact Lakelovers who sent someone to check the heating but he just confirmed the radiators didn't need bleeding & we would need a plumber, which he would arrange. As we were leaving the next day, I don't know if the matter was resolved. A note about the spiral stairs: although the property description was accurate, the stairs are extremely narrow and there are areas in the bedroom it leads to where it's easy to bang your head (despite one beam being padded!)

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• Claire - Verified booking

  The stay here was okay.

  Not great but okay. The positives were that the location was good. However there were quite a few negatives. The beds were not that comfortable, the shower on the second floor didn't work very well. When we arrived, there was hardly anything in the property ( including only half a roll of toilet paper) which is not helpful after a 5 hour journey having to rush out and get everything. We wanted to cook breakfast/dinner a few nights but the kitchen isn't very well stocked with frying pans (only one small one, hard to cook for a group) so this all made it difficult. The jets hardly do anything on the hot tub. I understand that it's a busy area and you don't want them to be loud but they were not great and didn't do much. When we arrived the outside bin was full from the people who stayed before and it smelt so strong you could smell it when being sat in the hot tub, it was disgusting and not relaxing at all. The lights in the hot tub also doesn't work which isn't great for safety reasons when It starts to get darker. Someone also popped by a few times to top up the hot tub with chemicals which is positive. However there was not any form of notice to when they would be arriving (not that we could see) which felt very uncomfortable that someone would just walk into the property while you are there Also the WiFi is very slow. Overall, a very disappointing stay.

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