Group Accommodation Villas In The Lake District

Reviews

What our customers say about their holidays

• Victoria - Verified booking

  The property really needs more attention to detail.

  This was not a cheap place to stay and I think perhaps because it was the busy summer period standards slipped. There were spiders everywhere. Every. Where. Infested. The cobwebs were so thick in places it was like candyfloss. We had to hoover up about 80 spiders in the first 4 days and they were still appearing after that. The place seems to be riddled with them. Even after hoovering we kept discovering webs. Spiders in every corner is not exactly relaxing. The wooden doors for each room don't help as the backs of them just seem to have webs in all the gaps. We also noticed a great deal of webs under the beds when we were checking around before leaving which was rather disconcerting! We also read in the guest book about welcome packs that previous guests had received and we had nothing like that. Again it could be due to the rush for turnover in the summer but standards should never slip. Upon arrival the dining room table had crumbs across it, the kitchen floor had bits on it and combined with the spiders in the corner of every room it wasn't the greatest start. First impressions count and we were on the back foot straight away. The curtains are ridiculously light, the sun was waking us all up and we had to try to hang throws over the curtains to try and block out the light. Who had the idea to get white curtains? Quite odd. The lower stairs are extremely noisy, good luck trying to go downstairs in the morning for a cup of tea without waking your family or friends. We have stayed in the Lake District many times and this is the most disappointed we have been with our accommodation. It did not meet expectations and it was nice to get home and not have to have eyes scanning the ceilings for spiders all the time!

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• Kim - Verified booking

  Nice property but few major issues.

  Firstly no batteries in the smoke alarms which is a major health and safety issue which needs addressing. The alarms are hard wired but no battery in it makes it useless if power fails. This is a breach on health and safety and must be sorted. From reading the guest book it wasn’t a one off people had also commented about no batteries in the smoke alarms. All 3 on all levels of the property the smoke alarm draw was open and no battery. We requested the high chair to be available which it was but it was disgusting, very old wobbly and unsafe to leave a child in and the cushions were dirty and mouldy. For £15 the owners could buy a plastic wipe clean one. They’d be better off saying there wasn’t one. We were told off very rudely from a man about our parked car, nowhere in the property does it say where we can and can’t park our cars. The property sleeps 6 adults so they should expect 3 cars which is does but no idea on where to park. The check in time was very late 5pm most places are 3pm. This was very late and felt you missed half a days holiday, with having a young child 5pm was far too late to get him his dinner. Then to be out by 9am on day of departure again losing most the day. 10am is normal.

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• Laura - Verified booking

  Overall a fabulous stay and we would come again however there was a few things that I would suggest needs improvement.

  Firstly, the cottage was so hot and there was no instructions on the heating system or how to turn it down, including the underfloor heating. It seemed wasteful but we needed to open the doors and the windows as this was the only way to cool down the room! In the downstairs room however there is only skylights which, if it is raining, it will rain in and wet whatever is in the room so be careful. We also used the washing machine however this was dirty with a lot of white dog hair within it so would suggest this also needs cleaning by the owners after each use of the cottage. The owners also put a lot of restrictions on check out and implemented a 9am checkout which was a bit of a rush when we were asked to hoover, mop, separate all the bins, strip all the beds and leave everything better than how we found it. The upstairs shower was also broken however the owners did partially refund us which was generous of them. Overall we would come again and enjoyed our stay however, would recommend these issues above need looking into/more information within the property to avoid disappointment by others in the future.

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• Mr Alistair Brown - Verified booking

  Spent a week at Tanglewood Lodge in July and had a fantastic time.

  The lodge is situated in a lovely part of the park just seconds away from the lake edge and picnic area. The lodge had everything that is required and and there is plenty of glasses, plates, cutlery etc. so no need for loads of dishwashing! It was spotlessly clean and beds really comfortable and plenty of hanging space. The main shower was broken when we arrived so we had to all use the ensuite shower, but the repair was organised and completed swiftly through the customer services team. The washing machine and tumble dryer was a great addition especially after using the swimming pool! The outside decking area was superb and had frosted glass to give that extra privacy from the neighbouring lodge and car parking was in front of the lodge. It is only 5 minutes walk from the bar/restaurant and swimming pool. All in all a thoroughly enjoyable week in the Lakes in a beautiful lodge. What did you enjoy most about your stay? The lodge location in the park What one experience (e.g attraction, walk, day out) would you recommend for our future guests? The Beatrix Potter Experience in Bowness

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• Mrs Louise Gillies - Verified booking

  We had a lovely stay in Tanglewood at the beginning of August.

  As a regular visitor to the Lake District, and someone who has stayed many times at White Cross Bay, I was very pleasantly surprised by the cleanliness and condition of the lodge. I also appreciated the eco-friendly washing up products that were supplied. We very much appreciated the washing machine and drier - the children were out exploring every day and inevitably came back wet and muddy. The whole trip was an experience of them being able to experience a proper childhood again - climbing, paddling, fishing, exploring. Tanglewood was a great base for this to happen. What did you enjoy most about your stay? Being back in my favourite place in the world. What one experience (e.g attraction, walk, day out) would you recommend for our future guests? For the children, it had to be the day out in Ambleside - lunch at the Apple Pie followed by a walk up to Stockghyll Force and then playing in the river at the bottom. Also, they loved the Maize Maze.

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