Villas In Hunstanton

Reviews

What our customers say about their holidays

• Linda - Verified booking

  This is our fourth visit to Tilly's Retreat and it is our last.

  Firstly this house is lovely, the location is great and the garden perfect for our dog, however, after four years we are now fed up with the lack of maintenance. Following previous reviews, despite trying to deal with maintenance issues prior to the holiday with Sykes, we attended the house to find a hot water tap that could be rotated 360 degrees and tipped forward when used which was dangerous. We insisted a plumber fix it which they did 4 days later. This was classed as in "working order" and this is just the tip, fuses blowing when the oven is on, damp in the hall, big damp patch in the sunken bedroom when it rains, broken blind, spot lights out, tap leaking outside in the garden, no seal on the shower door, four drawers in freezer each had food in it from previous guest, trade bin completely full so we had to keep our rubbish in the house all week until the bin was collected on Friday (ie day before holiday ended), wi-fi dropping out, Netflix did not work as we needed log in details from owner and he only provided his password not the email address so we signed up for our own account having just got fed up with the constant problems, front of TV removed in a kids bedroom so fingers can be put in the speakers!!! When the fuses blow there are no stepladders to reach the fuse book so presumably this was why the toilet seat was hung off because people were having to climb on it to reach the fuse box, the plumber fixed the toilet seat but no doubt it will break again. Instead of repairing the fuse box I have been told by Sykes the owner has instructed them to notify tenants that the fuse box is in the downstairs bathroom and how to reset. No repairs in 4 years - we have had enough and booked elsewhere in Hunstanton with a local firm. Owner not interested in doing any maintenance - after speaking to him ourselves two years running he says "he will get around to it" but obviously he is not intending to. With vacating at 9.00 am and the next person not going in until 5.00 pm this is more than enough time to carry out a maintenance check and make any repairs even more so when the owner says he has a Property Manager, not Sykes who are the booking agents, to carry out the work. Such a shame.

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• Ian - Verified booking

  I would like to speak with a Sykes adviser about a refund!

  I have used your properties before but have never found one like this. The arrival process was fine and at first everything seemed okay until!!! One of the double bedroom's is directly off of a twin room. It is accessed by a short flight of stairs but there is no door to provide privacy from the occupants of the twin bedded room. Also you have to go through that room in order to reach the double room. This is only acceptable for a family but is still poor and not mentioned in the property listing. The third floor room is cold and the radiator only gets warm at the bottom. We bled it and it improved a little but not enough for the occupant to feel warm and nothing like the temperature of the lower room radiators. Both of the shower doors leak. Water from the upstairs shower drains through the ceiling via the ceiling light unit and drops into the toilet area below. The downstairs unit leaks onto the wooden step, the inner edge of which has rotted due to repeatedly being wet. Door latches required adjusting so that the doors would latch and stay closed. The light above the cooker had failed and we had to change it in order to see while we were cooking. Pans, bowls etc were stored randomly in the cupboards and and take up nearly all of the space. As a result there is very limited space to store food! The oven only has one shelf and the tray beneath it was covered in foil to hide the burned on food remains that were beneath it. It took half an hour of rubbing with a Brillo pad and a spell in the dishwasher to make it usable. The largest frying pan was rusty on the inside. Add to this the fact that locking the front door was very difficult and I think you can perhaps understand why I wonder how this property came to be listed by you. The final insult was the cleaner arriving at 9.00am and insisting that we should have left by then. Your listing states a departure time of 10.00 am. I look forward to receiving your reply

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• Burton - Verified booking

  Safety issues: The doorknob on the door to the Children's room was not screwed to the door.

  It fell off along with the spindle and left the Children trapped inside. The adults heard screaming from downstairs and rushed up. The doorknob and spindle were inside the room leaving the Children trapped. with no way of being able to gain access the youngest of the 3 Children was now panicking and crying. With no tools available, I rushed downstairs, grabbed a pair of scissors and managed to insert them into the hole where the spindle should be and turned. Lucky I was able to get it the room to our 3 traumatised Children. Our youngest one was panic stricken and very frightened and left us all traumatised. This bedroom was on the second floor with fixed pane windows with a small opening at the top only. If there was a fire there would be no means of escape! This has left our youngest very distressed and has had issues after this event with nightmares and panics if his bedroom door is closed. The other two trapped inside with him have found the whole experience very troubling and has definitely had an effect on them. Other issues: Used tissues left in the woodburning stove. badly stained mattress in the lower bunkbed , upper mattress on the bunkbed extremely uncomfortable with sparse surface padding. Toilet on the top floor had nails sticking out of a collapsed sewage pipe cover and had a smell of urine. No DVD player as stated in property description and in instruction folder in the property. No batteries in two of the tv remote controls. No Netflix as stated in property description. Dirty placemats. Coffee machine tray dirty. General Standard of cleanliness low. On a lesser note: no welcome pack (pint of milk etc) Unusually late arrival times 5pm and surprisingly early departure times 9am. I am willing to send photos and to elaborate on all of the above if necessary. I will await your response to my complaints within 14 days of receipt. Sincerely Mr B Keating

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• Lisa - Verified booking

  This is the first time staying at Tilly's retreat and our second trip to Hunstanton.

  The house is a great size, we had 4 adults / 2 children and there was plenty of space. The garden is a great bonus and the kids loved it. The check in is quite late so it feels like you lose a day, check out is 9am and again seems very early especially with a check in of 5pm. There were some maintenance issues with the house. One of which I think someone had mentioned already in a previous comment: 1. A loose toilet seat in the downstairs toilet and this is very loose to the point it slips to one side. 2. The kitchen tap is super wobbly 3. The oven kept tripping the fuse box. I did get hold of the owners and they replied very quickly explaining where the fuse box was but this would happen on a number of occasions and should probably need to have someone look at why it's doing it. 4. The kettle has no filter so sometimes you'd get bits in your tea. Overall cleanliness was okay, the towels had abit of a musty smell to them. Hunstanton itself is great, we had a trip to the sea life centre and the swimming pool is a lovely pool if you fancy a change to the beach/sea. This house is in the perfect location for being close to the shops/amusements and beach.

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• Julie - Verified booking

  House was ideal for us with lots of equipment and excellent position in town.

  However the bed collapsing on the first night, we did not arrive until Sunday, was a trifle unerving though dealt with promptly and efficiently by handyman. I sorted all the cupboards in the kitchen as they had been left in a rather chaotic state and did not seem to make sense re.storage of equipment. I also sorted and cleaned under sink cupboard as something unidentifiable had been spilt in it. The cupboard in the dining room and under the stairs looked as if everything had been thrown into them, so guess what, I sorted them out as well. I think the owners need to ask someone, cleaner or handyman to check these things on a regular basis as I am sure it was previous visiters who had caused the problem. I also think the handyman should empty and sort the garden shed to avoid someone being injured trying to get the barbecue out. Finally for the amount of money I paid for renting the house I think the bedding and towels could do with a revamp. It is all a bit past their best. Even so all my fellow holiday makers had a good time and would probably stay at the house again.

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