Isles of Scilly Holiday Cottages

Reviews

What our customers say about their holidays

• Gordon - Verified booking

  "Well it’s advertised as having a small garden ,but all you get is the space under the fire escape which to use you would have to duck under the metal bar that’s fixed there.

  " The inside is very damp downstairs where the bedrooms and bathroom are located, the bathroom is very mouldy and needs completely gutting to fix the problems, and needs a large extractor fan and a deeper drain to enable the shower to drain away as the water just soaks the floor. The disabled lift is really old and outdated and is starting to rust, it’s also the only way to move between the levels inside, without having to go outside and use the fire escape to go up or down, so the property could definitely use an internal staircase . The property is situated within the beer garden of the pub, which is not ideal when customers are gathered there while using the pub. We did have one meal purchased from the pub which was very nice and the owners were friendly, and the nice little touches were the cream tea that was waiting for us on arrival and the fact that there were dishwasher tablets and washing up liquid and also some tea and coffee items available. Reviewed by Robert Aug 2020 -------------------------------------------------------------------------------------------- The above as can be seen is dated Aug 2020. Now in June 2023 it has not had any improvements and certain items within the property have deteriated even further. On arrival there were customers at the tables drinking etc and made no effort to enable us to walk pass with all our luggage and belongings. Many a evening we could not have the door or windows open due to the pub customers being noisy using unpleasant language The external staircase is very rusty in places with bird droppings on the handrail. The description of the property on the website is a candidate for Trade discription. The pictures are far from accurate as they show the 2 bedrooms and bathroom very light where in fact they are dismal and quite dark even in daylight. Reference is made about the shower above and after we used it the first time the water took ages to drain. We contacted the owner who managed to clear the drain, obviously this had not been done for months as it was virtually blocked. With all the bad points it is clearly not inspected by the agents. Cannot understand some of the feedback claiming that it is a desirable property.

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• Lyn - Verified booking

  Loved the property and really appreciated the quality of the beds and bedding.

  The views couldn’t be bettered and good for the soul! We found the seating in the front lounge very cramped even for 4 people (not happy sitting 3 people on green settee as difficult for person in the middle ) and grey sofa very small for 2 people. If there were 6 adults it would have been impossible although perhaps we could have brought in the small sofa from back lounge. As you know the fact that there was no plug in the sink of the shower room caused a problem for our personal circumstances ( husband has Dementia and unfortunately different surroundings worsened his condition ) this needs an actual plumber to fit a new one. Lucasz helped us remedy the immediate problem and was very quick to come to help - thank you. I was very surprised to find that there wasn’t a fitting to allow us to charge our electric toothbrushes or electric razor . I had to try to purchase a two pin socket which was difficult , not having a car. I left a travel adapter but our toothbrushes didn’t fit properly but at least didn’t run out of power. Finally I feel that perhaps the car parking space could be more adequately described - we had three sets of visitors who all found in various ways it difficult to get in to the space the first time, . The steepness of the hill also meant that we were told that the Taxi drivers won’t go up Old Paul Hill so we had to walk down to Aunty May’s Pasty shop with our luggage a bit difficult as suitcase wanted to roll down too quickly ( we are in our 70’s ) . Whilst these may sound as if I am moaning that is not the case we were on the whole very happy with Belmont and really enjoyed our stay , but I wanted to say what we found troublesome Finally I would just like to say Thank You to Paulina the housekeeper. She and her husband Lucasz were very helpful and friendly. Thank you to the owners for providing a lovely property.

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• Anthea - Verified booking

  Mixed reviews after a weeks stay.

  Initial problem was absolutely nowhere to park, double yellow lines outside and spaces across were taken up by local residents so difficult to unload luggage etc. I wasn't too keen on leaving my car parked 2 streets away so we opted with St Erbyns carpark at £16 for 7 days, about 5 mins walk away. No problems and plenty of room. Inside the property it was definitely in need of redecoration ie painting and a good clean, stair carpet loose and very dirty, drain blocked and shower drain blocked, tissues under bed from previous guests and patio area overgrown with weeds. However after spending 2 days trying to sort it with Sykes we eventually got in touch with the owner who was very friendly and apologetic and sorted the immediate issues the very same day! Excellent customer service. He wasn't aware of the issues so he noted everything and assured us he was visiting the property ASAP to sort them. He made sure our holiday wasn't affected. The positives!! the rustic theme of the house, beautiful wood floors in the living area, a 5 mins walk to Penzance town, 15 mins walk to seafront, bedrooms were well appointed and comfortable with clean sheets and towels. Once the issues mentioned above are addressed this we would then recommend this cottage for your holiday.

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• Vikki - Verified booking

  Our stay at the cottage was a one of mixed views.

  It did appear nice but looking closely you could see the photos were done quite a while ago. It was in need of some painting particularly downstairs and especially the stair handrail which was quite grubby. Also, the staircase carpet on one stair was exposing the gripper rod nails which was a hazard.The fridge had a unpleasant odour and was set to maximum which turned any drink or food semi frozen and bizarrely the boiler was switched off so if you wanted a bath or a shave or just wash up you couldn’t (there is a ‘good’ electric shower which heats independently). We contacted Sykes cottages straight away who took two and bit days to respond (after 2 messages) with a silly response of asking if it was resolved when it was clear it wasn’t as that was the first response to our messages. We were also looking forward to sitting in the courtyard garden in the morning with a coffee but it was unkept and weedy (nothing like the photos online). So all in all not great and wish I could upload photos to this review. Location to station is close enough although hilly so that would be something to advise people of and Penzance itself is a little run down. Having said that it has great transport links (train and bus) to the highly recommended St Ives and Mousehole.

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• Alan - Verified booking

  What an absolute pleasure staying here.

  So clean tidy and everything plus some to help make your stay enjoyable and easy to use.Every type of pot pan and appliance you could ever need made us want to cook every day as opposed to eating out such a pleasure. We even made breakfast and dinners to take out, walked 50yds with steaming hot food to the sea front and ate with the sea breeze and views stunning. It was an a fantastic holiday location for fit walkers and short strollers like me.We would walk into Penzance as a group at a slow pace and i would catch the bus back,the others in the group would walk both ways and enjoy every moment of it.It was a brilliant location base for the area 10 steps out the door and you got a bus anywhere from Lands End to Exeter.such a pleasure not having to drive to site see the beautiful area not to mention the local ales that we could sample and get transported home. The views from the open top buses beats the driving every time as you only get to see your final destination by car on the bus the whole area comes to view.A fantastic location to explore the area and you want for nothing at the house to make your stay pleasurable and comfortable.

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