Last Minute Cottages in Mousehole

Reviews

What our customers say about their holidays

• Sallie - Verified booking

  We reported several issues during our stay; 1: Hall lighting - non existent.

  Reported Monday 19th June - resolved Friday 21st June with electrician in attendance. 2: Main bathroom lighting - only 1 of 2 inadequate wall lights working - bulb was completely missing and had never been replaced leaving the room incredibly dark given the dark wooden slat blind (required to be down at all times due to the property to the rear). With a shower over the bath and no handles or non slip bath mat it didn't feel very safe. We checked the understairs cupboard but no bulb there to fit. Reported on Monday 19th June - never resolved during our entire stay. 3: The downstairs shower wasn't getting warm at all and the shower head was broken. Shower curtain sits too high above the tray so the moment the shower was switched on the entire floor was soaking wet. Reported 19th June - plumber arrived Wednesday 26th and was never resolved. 4: Major issue with flies from the middle weekend - Saturday 24th June onwards. They appeared to be coming from inside the very rotten sash windows which was really unpleasant with 30-40 emerging each time approx 3 times a day for the rest of our stay! Reported and never resolved. This house requires an awful lot of maintenance and the garden is incredibly overgrown. The beds creak constantly. The floorboards either side of the bath are rotting. The kitchen equipment is so basic without so much as a serving spoon. The fact that the washing machine is in an incredibly musty outhouse should be mentioned in the details to prospective customers. The information folder for the house was hidden inside the meter cupboard above the breakfast bar and should be on full view for arriving guests. Why were you not aware of the issues we raise as surely they should have been reported back by cleaners during the turnaround between guests and should have been rectified? We have asked for a cost adjustment for our holiday and I understand that this has been passed to the relevant team and I look forward to hearing from you.

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• Alexandra - Verified booking

  We really enjoyed our stay in the Lookout.

  It is a very tastefully furnished house, well equipped and decorated with an eye for the detail. The view from the front rooms is spectacular! The house is a little older but very clean and Georgina, the housekeeper, and her husband are really friendly and supportive. It should be mentioned, though, that the house can‘t be reached by car at all. You have to carry all your luggage and the shopping up a steep and narrow little lane, which is a little tedious. We found parking quite difficult as well. We drive a rather large car and so we ended up parking the car well out of Mousehole up the hill most evenings. So more specific information in advance on these two aspects would be helpful and fair. Nevertheless, we would book the house again, since we really felt at home there. We think it is a pity that the garden is not in a better condition, though. It would be a really lovely place to sit. The lower lock of the front door blocks, so on our arrival it took us more than half an hour to open the door, which was not a pleasant experience after a long journey. We called ALL the numbers provided by Sykes (including the one of the local property manager), but couldn‘t reach anybody. So for about half an hour we were quite worried that we wouldn‘t have a place to stay the night. In the end we managed to turn the key, but we really think that lock should be changed. The house also provides a washing machine, which isn‘t mentioned in the description of the property. So that was a pleasant surprise.

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• Anna - Verified booking

  Very comfortable Bay Fronted Victorian semi overlooking the harbour in Mousehole.

  The views from the windows were an absolute joy. Mousehole itself, a maze of little alley ways and narrow streets - charming. Good access to the coastal footpath and other lovely walks and an easy 15 minute drive into Penzance. The house a joy to return to at the end of a day walking the coast path - or in the case of the younger members of the group - rock climbing; surfing; cycling... Lots of interest in the area -Tremenheere sculpture garden, Newlyn School at Penlee House in Penzance; St. Michael's Mount, Lamorna Cove - and much more. HOWEVER - the cottage details were not clear about the lack of vehicular access - my husband has a heart condition - and we would have appreciated advance notice about the hill/flights of steps up to the cottage. We might not have chosen this property had we known about the access which exacerbated his angina. Also the details in the cottage were not very clear about the recycling - Is it only glass? Surely not? (Apologies to the housekeeper for not emptying the recycling box which we left rather full of glass - I'd assumed the waste collection would be a day late due to the bank holiday - it wasn't!) But - despite the access - our three generational family group had a lovely holiday - Thank You The Lookout

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• Elizabeth - Verified booking

  The house is charming and comfortably furnished.

  The “short walk” to the house is quite a bit longer and steeper than expected, but it is a historic house in a very historic town. And the surfaces were quite clean. However, some things were less charming. Getting the upstairs toilet to flush reliably requires keeping the tank lid off so that it would fill enough to empty. It took us the first day to find that solution and it was a nuisance even once we solved the problem. The kettle in the kitchen is unusable. Someone tried to cook in it at some point, and the inside is foul. There are no cutting boards, which complicated cooking and even cutting fruit for snacks. The bed in the main bedroom was too firm for us. The washing machine is in an outdoor shed, which was an inconvenience as it was raining during much of our visit. Lastly, working with Sykes was very difficult and unpleasant. There were no contact numbers in our email, so we couldn’t call anyone when we reached the house and couldn’t figure out how to get in. There was a phone number for the local maintenance team inside the house, but we couldn’t get in to get it. That information should have been included in the very long email that Sykes sent us.

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• Chloe - Verified booking

  Absolutely lovely cottage in a fab location.

  Views were stunning. Only issue is they have to make sure all heating is working in the winter as we had two rooms where the storage heaters didn't work and did not want to waste our holiday waiting for an electrician. This also meant we couldn't sit in the main bedroom to enjoy the views as it just wasn't warm enough. Also, the bed in the second room on the first floor was really creaky every time you moved. In winter, when it is darker, check in needs to be earlier as it is really difficult navigating Mousehole and where the house is, in the dark. Pre-warning about how busy it is at Christmas as well is needed. We really struggled parking on the first night because of the Christmas lights and the 4pm check-in completely clashed with this and made our arrival very stressful. The owner or Sykes could definitely have provided more information about this. Other than the above, I loved the house and location. Very comfortable and cosy. My little girl loved it too.

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