Penzance Holiday Cottages

Reviews

What our customers say about their holidays

• S - Verified booking

  We needed accommodation and booked very late.

  I understand that Covid is making things difficult, but on arrival, we were met by a wall of disinfectant smell (smelled more like flyspray) throughout the house. There seemed not to have been enough time between cleaning and arrival. It was really unpleasant and not a great start. The smell persisted for at least 24 hours. Perhaps you should be staggering arrivals and not one out one in on the same day. Or using better cleaning methods/products. The accommodation looked poor from the external photo, but the photos of the interior were good. However, our expectations were not met. The whole enterprise was basic - looked a lot better in the photos, but everything was cheap and disappointing - construction, materials, cutlery, glasses, bedding etc. The carpets and sofas felt tacky and we not comfortable without shoes. The tv didnt work - we notified the caretaker immediately but it wasnt fixed for 3 days, and for a rainy break in september with dark evenings, that was not good enough. Instructions for the use of the property were emailed to us but we couldnt open them on our phones. We asked, but never got a printed copy. It was more like student accommodation. It looked like a party house - Im sure its perfect for a gang of surfers, for partying, drinking and crashing, but it didnt suit us. The description traded on the sea/sunset view which was great, but it was let down by everything else. We will not book through Sykes again.

  Read more less >

• Eleanor - Verified booking

  The positive of the property is the location.

  .. beautiful views. Great for walking to Sennen Cove and very close to coastal path. The lounge is comfortable, WiFi is good and large non digital TV which is complex to operate which requires a satellite decoder to watch TV. It was clean but did smell, this was put right with air freshener, smelly stuff. It was warm. The negatives.... I would be disappointed if I had paid full price for this house. The interior... Downstairs is ok - basic, the carpet in the hall to the downstairs bedroom needs replacing it is very shabby. Kitchen is ok. The lounge which is upstairs is comfortable. The balcony outside needs a lot of work, needs refurbishment but has spectacular seaviews. Our bedroom floor was very bouncy, there were gaps where it meets the skirting and some areas of the laminate flooring was split. I was assured that the floor was safe. It needs replacing. The patio door to balcony doesn't lock. Bed was comfortable. Exterior Needs an awful lot of money spent on this property and the properties next to it. A complex I think. If the properties was painted / rendered... flowers, plants etc. It needs looking after properly... the property / complex is extremely run down and does need revamping. We made the most of the views and location. Recent photos of the outside and complex should be on the website so future customers are aware and not disappointed when they arrive.

  Read more less >

• Jane - Verified booking

  The worst house we have stayed at in the UK, but the best view we have experienced from a property.

  Not as described, looks more like a former youth hostel than a 'cottage'. Awful smell of damp permiates downstairs, most windows are sealed shut there, so you can't relieve that. Upstairs nice lounge area and balcony with view. Carpets mouldy and blackened at the edges, new style flooring in bedroom not stuck down properly, so moves when you walk and pinches your toes if barefoot, skirting boards bending from walls lumps out of plaster on walls, awful mattresses (our son had to pile two up in the second bedroom to get comfortable), refurbished bathroom upstairs but water pressure is such that it takes around 50 mins (NO exaggeration ) to run a bath half full of hot water, by which time the water is luke warm. Description of garden is hilarious as it looks overgrown and unmaintained. Parking very tricky but you learn to adapt. Very helpful caretaker and place kept clean but sofa could do with a professional wash. Needs substantial investment to refurb to level of other holiday lets in area, but I suppose if the owners can command in excess of £200 a night in mid season and be fully booked (due to the view) then who am I to comment of business model? We would not visit again or recommend it to friends. We spent under half the amount for the previous week, just down the road, great place, but no sea to view!

  Read more less >

• Jane - Verified booking

  The worst house we have stayed at in the UK, but the best view we have experienced from a property.

  Not as described, looks more like a former youth hostel than a 'cottage'. Awful smell of damp permiates downstairs, most windows are sealed shut there, so you can't relieve that. Upstairs nice lounge area and balcony with view. Carpets mouldy and blackened at the edges, new style flooring in bedroom not stuck down properly, so moves when you walk and pinches your toes if barefoot, skirting boards bending from walls lumps out of plaster on walls, awful mattresses (our son had to pile two up in the second bedroom to get comfortable), refurbished bathroom upstairs but water pressure is such that it takes around 50 mins (NO exaggeration ) to run a bath half full of hot water, by which time the water is luke warm. Description of garden is hilarious as it looks overgrown and unmaintained. Parking very tricky but you learn to adapt. Very helpful caretaker and place kept clean but sofa could do with a professional wash. Needs substantial investment to refurb to level of other holiday lets in area, but I suppose if the owners can command in excess of £200 a night in mid season and be fully booked (due to the view) then who am I to comment of business model? We would not visit again or recommend it to friends. We spent under half the amount for the previous week, just down the road, great place, but no sea to view!

  Read more less >

• Colette - Verified booking

  The cleanliness was good, however we found an empty chocolate wrapper and half eaten pack of Doritos under one of the beds.

  A pair of oven gloves would be useful. On the second day of our stay I put a load of washing into the machine. The house manual had instructions for how to erect the clothes airer - I hunted high and low and could not find it. There was no washing line outside to hang the clothes on either. I phoned Sykes and asked if they could contact the housekeeper to find out where it could be found. I was told this would be dealt with on the Monday since it was a weekend. I phoned again on Monday and was told they would phone the housekeeper and that they would bring out an airer that day. It never turned up. I phoned again on Tuesday - and received a call to say the airer was in the downstairs cloakroom - which is was not. So I was told the housekeep would bring one out - it never turned up. At this point I just gave up. I had to use the tumble dryer to dry my several loads of wet washing during the week, which I was loathed to do, and would incur increased electricity costs. Some of my washing could not be tumble dried so I had to hang it on hangers all around the house. All around not a very satisfactory service from Sykes, which considering I had paid just under £2500 for a week, was very disappointing.

  Read more less >