Lodges & Log Cabins in Kidwelly

Reviews

What our customers say about their holidays

• David - Verified booking

  Whilst the bathroom, bedroom and kitchen were generally acceptable, although not good, the living areas were poorly maintained and in an unacceptable state of cleanliness.

  On arrival we had to do a thorough clean of all surface areas, including soft furnishings. There were two sofas, we only sat on one, after surface washing, drying and spraying with dettol upholstery aerosol, the other sofa remained unused. The rocking chair was filthy and need several cleanings and spraying before it could be used. There was a large fresh blood stain on the back of this chair too. All switches and light pulls had to be cleaned, the floor lamp was filthy. Under beds remain dusty. Most of the cobwebs have been removed, but not the large old one between the oven door glass. The Beach Shack was far cleaner after our stay than it was before. The Shack was well ventilated - you could see through gaps in the walls and around all the poorly fitting windows. Two of the three external doors were non-operational. There appears to be a number of attempts to fill small holes around the wooden frame windows with random blotches of white filler, which was then left un-sanded etc. The garden was overgrown, although there was recent evidence of hacking back of the brambles. However, the kitchen utensils and dishes etc were clean and appropriate, the bedding and towels were clean and there were clear instructions re waste disposal. This Beach Shack has obviously been loved in the past and could be lovely again with some care and attention to detail. The location was the Beach Shack's saving grace. It was idyllic, very beautiful beach and excellent country walks.

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• Hayley - Verified booking

  We cut our break short my husband wanted to leave the moment we arrived but we stayed until the Thursday.

  The cleaner was still there when we arrived at about 3.30 on Sunday the place is Friday change so expected it to be ready . There was lots of damp/dirt in the bathroom and twin room, found a wet dirty towel on the back of our bedroom door. Kitchen hot water tap had no pressure and no hot water maintenance man came and told us we had to boast the water heater. Lack of information about anything on the site or in the chalet , swimming pool was good grandson used it every day partly because there was nothing else to do , the key for the swimming pool area did not work so had to get someone from reception to let us in , they told us we weren’t the first person staying at 48 to have this problem it needs sorting. The overall holiday was very disappointing. The site entrance is rough looking the buildings are tired and badly maintained and the first impression is bad , the empty pub/ restaurant area is a shame to see and the was not great . The children park needs maintenance also some bits were dangerous . Some of the window catches are stuck closed so couldn’t open them in the case of a fire it would be dangerous. The shower knob was very hard to turn on and off husband had to turn it off because we couldn’t. The taps in bathroom sink need changing as they were very hard to turn too . Would not recommend staying here to anyone.

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• Alison - Verified booking

  Acorn Lodge 'could' be absolutely amazing if it was maintained properly.

  The rooms are a good size, having a sauna and whirlpool bath is a real treat. The location is perfect for visiting the area and it's a nice peaceful site. BUT...it needs some maintenance!! Firstly, the shower was just a dribble, you could get wetter standing out in the rain, the carpet was badly stained,( maybe wooden flooring would be more practical), the oven was disgusting with grease, the windows were so dirty it spoilt the view, the cutlery drawer was grubby with bits of food in, the kitchen cupboards were the same, the wooden trim around the bath was black and there was a strange smell. Outside could do with looking at too not kept up together as other properties on site. We had to stay as we had booked a few attractions and didn't want to lose our money. We should've had family joining us later in the week but cancelled them as we left a few days early. We contacted Sykes regarding the issues they were apologetic but it did take from 2nd Oct to 4th for In Property Team to get back to us, so in the meantime we had replaced the showerhead and bought air freshener. We had read the reviews before and seen there were some issues, but they have obviously not been addressed.

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• Darren - Verified booking

  Where do I start.

  . Very difficult to locate with inaccurate directions and nobody answering the phone to speak to about this! The local shop within 1 mile appears to be closed constantly and shuts daily at 14:00 meaning when you check in at at 15:00 there is nowhere to shop - nearest supermarket is 20 mins away. The shack is held together with temporary repairs and just needs some tlc. We spent the first night deep cleaning the touch points and surfaces. 2 door handles are broken which made using them interesting. Spiders and cobwebs everywhere, including oven (yes that’s that right, the oven). Children and us refused to sit on furniture so purchased some bed sheets to use as sofa covers. Previous guests food was left in fridge, shower also had previous users belongings in. Active wasp nest on the side. Our Dog developed an allergy whilst there which must be dust related. Dog poo left in the garden from previous user. Checked out early. I could go on and on… Been back two weeks and still await feedback and a resolution from Sykes, very disappointed. I will be exploring false advertisement of this holiday

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• Jessica - Verified booking

  It has been an honour being your first guests in your stunning pod!

  But where do I start? You were very welcoming, spoke to us about your journey and you have done an amazing job and you should be proud of yourselves. Sara kindly helped me get some balloons, and a birthday banner ready for the day of our arrival as it was my partners birthday! More than I expected and it was perfect! Thank you again for that. The welcome book has been handy as we explored Llansteffan Castle and walking along the beach. We also explored Barry Island. We truly felt at home on our stay, we slept a dream, the hot tub was outstanding with stunning countryside views. The sauna was amazing and it isn't like you see one with other pods, very unique and we loved it. The ice plunge got here a week before we arrived and I wanted to tick this off my bucket list. Which we both did it and it was so cold but good at same time. Overall, it has been amazing. We were not disappointed once. We will be coming back in the near future for sure. 11/10 for us

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