Lodges & Log Cabins in West Wales

Reviews

What our customers say about their holidays

• Mr John Scholefield - Verified booking

  The views from the property were superb and almost unbeatable. However the chalet was not fully cleaned, the bath in particular had been "missed" with black mould around the top and taps, and the floors were not clean. One of the screws in the carpet grip in the living room doorway was proud and could catch feet. The kitchen had a cooker hood which did not apparently work - it was needed as the hob tops were not clean, and the markings for the cooker controls have been almost completely removed by previous over cleaning and the oven had not been cleaned. The cutlery and crockery was not clean, with food debris on some. The controls for the hot water were rather "variable" and we could find no instructions. The bathroom basin cold tap was completely loose. The toilet seat was loose. One of the dining chairs was missing a fixing screw causing the seat to lift and trap my wife's finger. Some of the carpets were stained on our arrival. The kitchen window did not fully close at the hinge end, and appeared to have been forced at some stage. The situation with rubbish/recycling was not satisfactory, as there appeared to be waste collection in part of the street and the property had both green and black bin bags. The general information file was out of date, mentioning something "to be completed in 2005" and more up to date visitor information would be useful. We did enjoy our holiday, and the delay in this response is due to my mother-in-law being hospitalised with a broken pelvis!

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• David - Verified booking

  Whilst the bathroom, bedroom and kitchen were generally acceptable, although not good, the living areas were poorly maintained and in an unacceptable state of cleanliness.

  On arrival we had to do a thorough clean of all surface areas, including soft furnishings. There were two sofas, we only sat on one, after surface washing, drying and spraying with dettol upholstery aerosol, the other sofa remained unused. The rocking chair was filthy and need several cleanings and spraying before it could be used. There was a large fresh blood stain on the back of this chair too. All switches and light pulls had to be cleaned, the floor lamp was filthy. Under beds remain dusty. Most of the cobwebs have been removed, but not the large old one between the oven door glass. The Beach Shack was far cleaner after our stay than it was before. The Shack was well ventilated - you could see through gaps in the walls and around all the poorly fitting windows. Two of the three external doors were non-operational. There appears to be a number of attempts to fill small holes around the wooden frame windows with random blotches of white filler, which was then left un-sanded etc. The garden was overgrown, although there was recent evidence of hacking back of the brambles. However, the kitchen utensils and dishes etc were clean and appropriate, the bedding and towels were clean and there were clear instructions re waste disposal. This Beach Shack has obviously been loved in the past and could be lovely again with some care and attention to detail. The location was the Beach Shack's saving grace. It was idyllic, very beautiful beach and excellent country walks.

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• Hayley - Verified booking

  We cut our break short my husband wanted to leave the moment we arrived but we stayed until the Thursday.

  The cleaner was still there when we arrived at about 3.30 on Sunday the place is Friday change so expected it to be ready . There was lots of damp/dirt in the bathroom and twin room, found a wet dirty towel on the back of our bedroom door. Kitchen hot water tap had no pressure and no hot water maintenance man came and told us we had to boast the water heater. Lack of information about anything on the site or in the chalet , swimming pool was good grandson used it every day partly because there was nothing else to do , the key for the swimming pool area did not work so had to get someone from reception to let us in , they told us we weren’t the first person staying at 48 to have this problem it needs sorting. The overall holiday was very disappointing. The site entrance is rough looking the buildings are tired and badly maintained and the first impression is bad , the empty pub/ restaurant area is a shame to see and the was not great . The children park needs maintenance also some bits were dangerous . Some of the window catches are stuck closed so couldn’t open them in the case of a fire it would be dangerous. The shower knob was very hard to turn on and off husband had to turn it off because we couldn’t. The taps in bathroom sink need changing as they were very hard to turn too . Would not recommend staying here to anyone.

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• Darren - Verified booking

  Where do I start.

  . Very difficult to locate with inaccurate directions and nobody answering the phone to speak to about this! The local shop within 1 mile appears to be closed constantly and shuts daily at 14:00 meaning when you check in at at 15:00 there is nowhere to shop - nearest supermarket is 20 mins away. The shack is held together with temporary repairs and just needs some tlc. We spent the first night deep cleaning the touch points and surfaces. 2 door handles are broken which made using them interesting. Spiders and cobwebs everywhere, including oven (yes that’s that right, the oven). Children and us refused to sit on furniture so purchased some bed sheets to use as sofa covers. Previous guests food was left in fridge, shower also had previous users belongings in. Active wasp nest on the side. Our Dog developed an allergy whilst there which must be dust related. Dog poo left in the garden from previous user. Checked out early. I could go on and on… Been back two weeks and still await feedback and a resolution from Sykes, very disappointed. I will be exploring false advertisement of this holiday

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• David - Verified booking

  Pretty poorly maintained property.

  Not easy to find if you arrive after dark.a lot of water damage to property which owner attempted to repair but in my opinion done badly.if you look closely to their photos can clearly see water damages.doors and windows not air tight.property feels damp when first arrived.had to put fire on as not enough heat source but had to clean fire first !! only cleaning equipment is a broom and dust pan and brush.no hoover ? both settee covers can do with a wash or maybe replacements.only good point about property is a comfortable bed and beautiful area.pull cord switches doesnt always work.had to replace light bulb in kitchen.replacement bulbs in bathroom covered with cobweb and dust.value for money and meet covid cleaniness-definitely not.will upload photos on a later stage

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