Lodges & Log Cabins in West Wales

Reviews

What our customers say about their holidays

• Emily-jane - Verified booking

  Bad bits: 1.

  We were devastated and hurt to receive a message on our way home from Sykes, just 2 hours after checkout, saying the owner had reported we had damaged their hot tub. We are conscientious people and looked after everything as if it was our own… so we were of course insulted to be accused so quickly of damage, which we absolutely had not caused. I have to add that there were no photos provided to back up such accusations or even any finer details of what we had supposedly done. This completely put a downer on our holiday. We cleaned the cabin well and left everything immaculately (definitely cleaner than we found it as I swept up dog hair before we left and we don’t have a dog…). I ended up having to make a call to Sykes on our way home about this to message to express my hurt and upset and to try to get some more information, which they didn’t really have… It seems that, sadly, it’s easy for the “Good Housekeeping Bond” to be used against honest, careful visitors as an attempt to get money out of them. How many people are being accused like us? A deeply upsetting experience when this holiday was incredibly needed for us… 2. You have to walk out of the cabin area and through the garden (where you’re fully visible to the owners house) to take the lid off the hot tub. You then have to walk all the way back around again to put it back on afterwards - this makes for a very cold and exposed walk in a swimsuit! Poorly thought out. A set of steps down from the decking would make much more sense and also be safer. 3. It would have been nice to have been told on the booking information that you can expect to have to drive through a very large herd of very stubborn cows to get to the cabin…. Coming back after dinner in the dark and coming face to face with them was very scary and something we had not prepared for… 4. There was a lot of dog hair on the floor when we arrived. 5. The sofas in the cabin are sunk and very unsupportive for your back. 6. Some of the wardrobe door knobs and chest of drawer knobs were missing having broken off and not been replaced. 7. There were several small holes in bedding. 8. We were only provided with one large towel and one small towel for two people for 4 nights. 9. There were no towel robes provided for use after getting out of the hot tub - this is the first cabin stay we’ve had where these were not provided - and with the hot tub positioning, walking around in full view of the owners house in your swimsuit just feels inappropriate… 10. No “nice things” to turn up to like biscuits or bread or eggs etc… again the first cabin we’ve come to where you get nothing as a welcome. 11. The integrated fridge was wobbly as well… not really attached inside its casing. Good bits: 1. The cabin itself was fairly well equipped with kitchen things 2. Lovely views from the decking to have breakfast and coffee 3. Bed was comfortable 4. WiFi was strong and reliable 5. Hot tub was welcome after long walks

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• David - Verified booking

  Whilst the bathroom, bedroom and kitchen were generally acceptable, although not good, the living areas were poorly maintained and in an unacceptable state of cleanliness.

  On arrival we had to do a thorough clean of all surface areas, including soft furnishings. There were two sofas, we only sat on one, after surface washing, drying and spraying with dettol upholstery aerosol, the other sofa remained unused. The rocking chair was filthy and need several cleanings and spraying before it could be used. There was a large fresh blood stain on the back of this chair too. All switches and light pulls had to be cleaned, the floor lamp was filthy. Under beds remain dusty. Most of the cobwebs have been removed, but not the large old one between the oven door glass. The Beach Shack was far cleaner after our stay than it was before. The Shack was well ventilated - you could see through gaps in the walls and around all the poorly fitting windows. Two of the three external doors were non-operational. There appears to be a number of attempts to fill small holes around the wooden frame windows with random blotches of white filler, which was then left un-sanded etc. The garden was overgrown, although there was recent evidence of hacking back of the brambles. However, the kitchen utensils and dishes etc were clean and appropriate, the bedding and towels were clean and there were clear instructions re waste disposal. This Beach Shack has obviously been loved in the past and could be lovely again with some care and attention to detail. The location was the Beach Shack's saving grace. It was idyllic, very beautiful beach and excellent country walks.

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• Hayley - Verified booking

  We cut our break short my husband wanted to leave the moment we arrived but we stayed until the Thursday.

  The cleaner was still there when we arrived at about 3.30 on Sunday the place is Friday change so expected it to be ready . There was lots of damp/dirt in the bathroom and twin room, found a wet dirty towel on the back of our bedroom door. Kitchen hot water tap had no pressure and no hot water maintenance man came and told us we had to boast the water heater. Lack of information about anything on the site or in the chalet , swimming pool was good grandson used it every day partly because there was nothing else to do , the key for the swimming pool area did not work so had to get someone from reception to let us in , they told us we weren’t the first person staying at 48 to have this problem it needs sorting. The overall holiday was very disappointing. The site entrance is rough looking the buildings are tired and badly maintained and the first impression is bad , the empty pub/ restaurant area is a shame to see and the was not great . The children park needs maintenance also some bits were dangerous . Some of the window catches are stuck closed so couldn’t open them in the case of a fire it would be dangerous. The shower knob was very hard to turn on and off husband had to turn it off because we couldn’t. The taps in bathroom sink need changing as they were very hard to turn too . Would not recommend staying here to anyone.

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• Darren - Verified booking

  Where do I start.

  . Very difficult to locate with inaccurate directions and nobody answering the phone to speak to about this! The local shop within 1 mile appears to be closed constantly and shuts daily at 14:00 meaning when you check in at at 15:00 there is nowhere to shop - nearest supermarket is 20 mins away. The shack is held together with temporary repairs and just needs some tlc. We spent the first night deep cleaning the touch points and surfaces. 2 door handles are broken which made using them interesting. Spiders and cobwebs everywhere, including oven (yes that’s that right, the oven). Children and us refused to sit on furniture so purchased some bed sheets to use as sofa covers. Previous guests food was left in fridge, shower also had previous users belongings in. Active wasp nest on the side. Our Dog developed an allergy whilst there which must be dust related. Dog poo left in the garden from previous user. Checked out early. I could go on and on… Been back two weeks and still await feedback and a resolution from Sykes, very disappointed. I will be exploring false advertisement of this holiday

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• Mrs Powell - Verified booking

  We had an amazing week long stay in The Beudy. Our children (16 and 6) enjoyed sleeping in the quirky loft space and the double bedroom was very comfortable for us. The property was lovely and cosy on those drizzly days and the garden space out the back had some lovely stretching views. The hosts were super friendly and gave great advice on the local area and ideas of places to go. Location wise, you're within 30 - 60 mins of some great attractions and days out. We had a fun filled week. The immediate local area is also beautiful and there are plenty of stunning walking opportunities very close by. Linda was very generous with her time and our young daughter enjoyed seeing the animals every day - it really made her holiday tuly special. Would love to come back here again!

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