Holiday Apartments in Menai Bridge

Reviews

What our customers say about their holidays

• Barbara - Verified booking

  A nearly perfect stay but there are one or two observations: Really liked the chamfered wooden furniture.

  The beds in the master bedroom and double bedroom were very comfortable Very useful to label all the remotes Where we think improvements could be made 1. The lighting in both bedrooms is poor particularly the bed side lamps. They are no use for reading. These lamps are for ambient lighting and not functional lighting. The lamp next to the bevel mirror in the master bedroom is also poor, difficult to see to put on make up. 2. There was no instructions in the guest pack regarding disposal of rubbish, bedding, how to use the tv the fridge freezer and telescope(didn't use it for fear of breaking it) 3. The TV is quite technical particularly if one is not used to a SKY TV and SKYQ box. There were no instructions on how to use it. I would have expected at least, to have a link to a website that takes you directly to a manual (not a general page) 4. Similarly with the heating system. Again no instructions As a minimum a website that takes you directly to a manual (not a general page) 3.There is not a thermostat/control in the master bedroom and access to the radiators is not possible so one cannot turn the heating up or down. 4. I think there needs to be few more easy chairs to enjoy the view - particularly in the tower areas - lounge and main bedroom. 5. Whilst the listing for the property stated there was no washing machine, I would have expected an iron and ironing board. 6. FYO - 2 bulbs need replacing in the chandelier above the first landing and the door bell does not ring. A lovely property is a lovely place to chill out and watch the changing light, the clouds and activity on the straits. We did enjoy out stay.

  Read more less >

• Helen - Verified booking

  I want to start with how much we love this apartment.

  We’ve stayed in a few different apartments in Bryn Mel Manor but this one is our absolute favourite and this was our 3rd stay here. Our 18 yr old daughter absolutely loves it too. It’s a perfect base to explore or just relax and breathe in the sensational view. Our stay this time was spoilt by boiler issues that were raised with Sykes directly. Obviously this wasn’t a planned problem so we were very patient and amicable while I spent 4 days glued to my phone waiting for callbacks from Sykes and waiting in for an Engineer. It was Easter weekend with 2 bank holidays which possibly slowed responses down. Again we tried to be very understanding but the situation was causing me some stress because we were told we may need to move somewhere else which wasn’t ideal. The Housekeeping Manager even came to try and help and told us we should’ve had a welcome basket. We had only received a packet of Welsh cakes and arrived to a kitchen we had to clean over ourselves. We eventually ended up with an outcome that just about suited us. I would assume the boiler issue will have been rectified now and won’t cause anyone any further problems. The last few days of our break were relaxing and we would like to visit again. It’s a beautiful apartment and we know how great stays here can be from past experience. I did hold off posting this because a Sykes manager was supposed to call me back within 48 hours of us returning from holiday to make some amends. After 2 weeks that looks unlikely.

  Read more less >

• Gary - Verified booking

  Property is an absolutely fantastic building in an unbelievable location but unfortunately let down by maintenance and administration issues.

  We arrived to receive a message that there was a blockage in one of the en-suite bathrooms and it was out of commission. We were informed a plumber would attend either the first or second day to repair it; despite contacting the agents on a number of occasions no plumber appeared. Yes, a first world problem, one of three en-suites being out of order but resulted in one couple being forced to constantly use the downstairs loo. Not what we paid top dollar for. Also disappointing that there was no information guide left for guests. As a result of this we had no idea that the apartment had access to a separate, private garden. Imagine how we felt when returning home to be told about the garden facility by the people who had previously stayed, and recommended the property to us. Instead we didn’t venture into the garden as it was occupied by children in the flat below playing football. The lack of information also meant that we had no idea how to use the various, impressive entertainment equipment to found in the apartment and as for the complicated Welsh recycling system, anyone’s guess. A really impressive property which, if everything was working/explained will provide excellent accommodation, just don’t expect the owner/letting agent to do anything to make your stay a pleasant or easy one. A real pity.

  Read more less >

• James - Verified booking

  We recently stayed at your property and wanted to share some feedback regarding our experience.

  Overall, we found the listing to be accurate, and the accommodation was very clean and comfortable. We appreciated the efforts made to ensure these aspects. However, we did encounter a few issues during our stay: 1. Fire Alarm: On one morning, a fire alarm from another property rang in our accommodation, waking us up very early. Despite the issue not being with our property, we had no way to silence the alarm. It would be beneficial if there were a way to silence or manage alarms specific to our property once we’ve determined there is no risk. 2. Hot Water: On the second day, we experienced a lack of hot water. Although this was eventually resolved by a plumber, it was inconvenient. The boiler was locked away, preventing us from diagnosing or fixing minor issues ourselves without outside help. 3. Broken Toilet Seat: The toilet seat in the master en-suite was broken, and it was obvious that it had been in this condition for quite some time. While this may seem minor, given the high cost of the property, such issues should be routinely addressed to ensure a comfortable stay for guests. Thank you for considering this feedback. We hope it helps improve the experience for future guests. Kind regards, James

  Read more less >

• Michael - Verified booking

  We did have a fabulous stay at Bryn Mel apartment.

  We left some comments for the owner and he did ask us to pass these on to you as well. Some of the crockery is chipped and needs replacing. The mats in the entrance halls, both inside and out, are starting to curl and are a trip hazard. The recycling bins had not been emptied and were completely full. The vacuum cleaner had not been emptied for some time and it was difficult to clear out. There was mention of a welcome pack in the notes but there was nothing in the apartment. From a personal point of view, the beds with their footboards are too short and sleeping on the sofa is difficult because the fridge is quite noisy. Lighter weight quilts would be preferable in warmer weather and blackout blinds would be welcome in the bedrooms. Please let me have your response to these comments and forward this email to the owner as we have added some extra comments to those left at the property. Regards, Michael Smith.

  Read more less >