Holiday Apartments in Wales

Reviews

What our customers say about their holidays

• Judy - Verified booking

  I have had an enjoyable weeks stay in Cornhill Courtyard which is a studio apartment.

  The location of the apartment is superb. It is situated in the old historic area of Porthmadog Harbour and has a wonderful view straight out over the beautiful harbour which you couldn’t better! I also really liked the fact that the large main room is so light, bright and spacious. The kitchen and bathroom facilities were also fine. Once the sofa bed was up with the topper on top it was very comfortable . However, I did have some issues with the sofa bed. I was staying in the property on my own and as a 75-year-old woman with an arthritic hip, I did find it quite a struggle at times getting the bed up and putting it away. On one occasion the fabric loops got trapped inside and it then became impossible to get it out or put it up on my own. However the owner was extremely responsive and arranged within a couple of hours for the cleaning company to come and sort it out which they did. It needed two men to lift out the mattress extension in order to release the fabric flaps. I had felt concerned about the parking situation in August. However, in the event I was able to park right outside the apartment on three occasions and very close by on the other four days. From 4:30 pm onwards Porthmadog gradually quieten down and plenty of free parking then becomes available. Security of the property is very good as there is a padlocked gate into a small courtyard. Despite the issues with the sofa bed I am very glad I stayed in the property, as I had a very enjoyable weeks holiday. It was lovely to revisit Porthmadog, which I had visited a lot as a teenager and young person, when my parents had a caravan in the area.

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• Allie - Verified booking

  On arrival, out of respect, I took my shoes off but unfortunately the carpet in the bedroom was soaking wet.

  When discussed with staff, they said it had been deep cleaned prior to us arriving. The cabin was clean and well presented but unfortunately with the carpet being so wet, there was a strong damp smell throughout. The shower was cold. This was mentioned to the reception staff, no one came to sort it. Due to having PTSD, I have a service dog. I explained this to staff but unfortunately this wasn’t passed down and I was repeatedly questioned by multiple staff (some lovely, some not so kind) about this even though she had her labelled harness on. Unfortunately, 1 member of the bar staff was extremely rude- when I went to the bar to get a drink she was standing with her work colleague, looked me up and down and said to her work colleague ‘You can sort that one’. There was a dog roaming around outside the cabins, pooing everywhere which the owner didn’t clean up even though there are lots of dog bins. I had to point this out to staff. I refuse to pick up other people’s dogs poo. On leaving, there were two males sat in their car on the carpark right outside reception smoking very strong cannabis. Marian staff were seen walking past the car but nothing was mentioned. The car parking spaces were small and the disabled parking spaces were small too, there was only 4 and were being used by people in large trucks with no blue badges displayed. As a disabled badge owner, this is extremely frustrating!! I would like to say on a positive note- Jason the handyman was an absolute godsend and I wished I got to thank him before we left.

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• Robin - Verified booking

  A lovely apartment, and well-located.

  However, although it appeared clean on the surface, it was in need of a little TLC. The sofa bed was dirty and smelled, we slept on that. The curtains were difficult to open/closed, and the privacy blinds didn't work well. The tiles in the bathroom/shower are in need of a good cleaning, and the pull cords were filthy, and quite unhygienic. There were plenty of cobwebs above head height around the apartment, and areas behind and underneath furniture were full of dust and hair. There was a lack of cleaning materials and products for us to maintain a high level whilst we were there. the outside furniture that you mentioned was old, rotten and broken. this is dangerous and needs to be replaced. However, the apartment was comfortable and the facilities were as advertised. we had a great time, but I believe that the owner should look at the poor cleaning delivered by an independent cleaning company. All of your properties we have stayed in previously have been well-cleaned by the owners and we have had no complaints on this level before. This was not the best holiday let we have had with you, but only down to the cleanliness and TLC it is lacking.

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• Mr Anthony Armitage - Verified booking

  The reason for the low Equipment and Comfort/Quality is that our overall feeling is that although the property has a great location, it suffers from a general feeling of being tired, e.g. the two sofas have definitely seen better days, with tears or scratches on the 3 seater and feeling the metal frame when you sit down. We had distrubed nights sleep due to the motion sensitive lights recently installed in the bedroom passage. In my opionion, too many lights, too bright and too sensitive(they even seem to be activated by motion on the stairs). The front bedroom didnt have any way to keep the sash window open to get fresh air into it. My feeling is that the oven temperature control is broken. I cooked an indian ready meal at the lower of the recommended temperatures which should have taken 25 minutes. I checked it after 13 minutes and discovered that the plastic trays containing the meal were melting! A great location, but not the quality we would have expected given the price.

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• Catherine - Verified booking

  We appreciate during these trying times that your resources may be stretched however we did not feel comforted that our holiday (that we booked before the pandemic) would actually go ahead.

  When we logged into to try and change the dates we were not able to do so and we felt your guidance on the website was somewhat lacking in clarity. The emails we received from you prior to our holiday were contradictory and confusing. We contacted the key holder directly for more clarification. The apartment itself was in a fantastic location which was easy to find. We appreciated the parking spot too. The people staying in the apartment above us (also part of your collection) were extremely noisy, especially during the evenings. We could hear every single step, their conversations and their tv. They might not have been aware of how loud they were being so perhaps a polite notice would benefit future guests. The washing machine in the kitchen needs properly securing as it migrated across the floor when in use. We had to push it back several times.

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