Villas In Menai Bridge

Reviews

What our customers say about their holidays

• Phillip - Verified booking

  The location was great.

  The house was large. We did however have some concerns over previous comments by others who had rented the property. That was in September 2020. Now in June 2021, many of the items listed had still not been rectified. Considering the rental cost for the property I would have expected those issues to have been sorted. This is not a bad property just need the issues sorting to go from being “OK” to “Great” The garden was getting overgrown. There is notification that if items are not recycled there is a £50 surcharge. Difficult to justify as the relevant bins weren’t provided and the details of when bins exchange/due etc was dated 2020. There was still mould behind the shower in the master Bedroom. The sink did not work properly in there either. The pipework under the sink in the downstairs toilet had not been cleaned and several tiles missing. The decked area in front of the kitchen has not been maintained and two old gas cylinders left, one on the decking and one in the garden. There was no gate at the side to control access from the street into the property. The settees were difficult to sit on or had started to collapse. The carpets were marked in several places. In one room all the insulation had been removed from around a window and left on the corner of the window sill hidden behind the curtain. Marks on radiators in rooms showed they had not been cleaned. Light bulb missing from the side light in the living room. The utility room also left a lot to be desired with exposed pipework etc and the filter on the tumble dryer had not been cleaned for some time. There is also a big gap under the worktop where pipes and an appliance has been taken out leaving a stained floor. I feel that the home could do with a good deep clean which would rectify many of the issues.

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• Meurig - Verified booking

  This is a well located property for anyone wishing to explore Anglesey, Snowdonia and the Llyn Peninsula.

  Some people may be bothered by the road noise, especially if sleeping in the master bedroom. On arrival we found that the garden was completely overgrown, the wifi did not work,nor did the dishwasher. In fairness to Menai Holidays they responded very well to put matters right. The property does need a good, proper clean, especially in the bathrooms as there is mould in and around the shower areas. There are a few areas, downstairs loo, kitchen and master bathroom that smell musty. Personally we found the lounge settees very uncomfortable. We also found the instruction pack to be lacking in sufficient detail for example on how to connect to the wifi, recycling information was difficult to read and lack of information regarding the recycling of food waste - on our last day we found the food waste bin hidden away in the garage but no bags to put the waste in. The decked area in front of the kitchen has not been maintained and two old gas cylinders left, one on the decking and one in the garden. Following other reviews seen you would have thought that the garden area would have been maintained ready for August/September occupants. The utility area is a bit of a sorry state with cracked tiles on the floor, dirty washing machine and dirty tumble dryer. There is also a big gap under the worktop where pipes and an appliance has been taken out leaving a mouldy floor in parts. There still appears to be a problem with the sink in the kitchen as water takes a long time to drain away. This would be a really great property if Menai and the owner could work together to ensure that the property meets up to its expectations from the details shown on the website.

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• Barbara - Verified booking

  A nearly perfect stay but there are one or two observations: Really liked the chamfered wooden furniture.

  The beds in the master bedroom and double bedroom were very comfortable Very useful to label all the remotes Where we think improvements could be made 1. The lighting in both bedrooms is poor particularly the bed side lamps. They are no use for reading. These lamps are for ambient lighting and not functional lighting. The lamp next to the bevel mirror in the master bedroom is also poor, difficult to see to put on make up. 2. There was no instructions in the guest pack regarding disposal of rubbish, bedding, how to use the tv the fridge freezer and telescope(didn't use it for fear of breaking it) 3. The TV is quite technical particularly if one is not used to a SKY TV and SKYQ box. There were no instructions on how to use it. I would have expected at least, to have a link to a website that takes you directly to a manual (not a general page) 4. Similarly with the heating system. Again no instructions As a minimum a website that takes you directly to a manual (not a general page) 3.There is not a thermostat/control in the master bedroom and access to the radiators is not possible so one cannot turn the heating up or down. 4. I think there needs to be few more easy chairs to enjoy the view - particularly in the tower areas - lounge and main bedroom. 5. Whilst the listing for the property stated there was no washing machine, I would have expected an iron and ironing board. 6. FYO - 2 bulbs need replacing in the chandelier above the first landing and the door bell does not ring. A lovely property is a lovely place to chill out and watch the changing light, the clouds and activity on the straits. We did enjoy out stay.

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• Helen - Verified booking

  I want to start with how much we love this apartment.

  We’ve stayed in a few different apartments in Bryn Mel Manor but this one is our absolute favourite and this was our 3rd stay here. Our 18 yr old daughter absolutely loves it too. It’s a perfect base to explore or just relax and breathe in the sensational view. Our stay this time was spoilt by boiler issues that were raised with Sykes directly. Obviously this wasn’t a planned problem so we were very patient and amicable while I spent 4 days glued to my phone waiting for callbacks from Sykes and waiting in for an Engineer. It was Easter weekend with 2 bank holidays which possibly slowed responses down. Again we tried to be very understanding but the situation was causing me some stress because we were told we may need to move somewhere else which wasn’t ideal. The Housekeeping Manager even came to try and help and told us we should’ve had a welcome basket. We had only received a packet of Welsh cakes and arrived to a kitchen we had to clean over ourselves. We eventually ended up with an outcome that just about suited us. I would assume the boiler issue will have been rectified now and won’t cause anyone any further problems. The last few days of our break were relaxing and we would like to visit again. It’s a beautiful apartment and we know how great stays here can be from past experience. I did hold off posting this because a Sykes manager was supposed to call me back within 48 hours of us returning from holiday to make some amends. After 2 weeks that looks unlikely.

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• Sergiu - Verified booking

  Lovely, well positioned and spacious property perfect for exploring the area.

  However, it really needs a deep clean - just give a good dusting to those corners and wipe the skirting. Also, the ensuite toilet and washing basin seem to be blocked: the water in the washing basin accumulates very quickly even when you wash your hands, the pipes must be blocked. Also, the toilet in the ensuite bathroom does not flush properly. The kitchen needs some new pots, probably best if stainless steel ones, as the coated large pot is all flaky. The large Teflon frying pan has a very loose handle, it's not safe. Very pleased with the beds and the bedding - everything was clean and the beds were comfy. It would be a good idea to have extra plates, as for a party of 9 we had to do the dishes straight away. Also, for a party of 9 we did not have enough chairs. I am sure the owners know about the signs of leakage above the entrance door and in the dining area. We didn't use the washing machine and the dryer during our stay, so cannot comment on those. It would have been helpful to know there was a Tassimo coffee machine in the property - we would have brought our own pods. All in all, it was a nice holiday home for us. Thanks for the decorated Christmas tree Would you like us to publish your feedback? Please note that we will only publish your first name against the feedback published online. Yes May we publish their holiday?

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